GUNNAR OptiksReviews of gunnar.com

Response from GUNNAR OptiksOct 22, 2020

Hey Robyn, Thank you for reaching out! I’m very sorry that our team was not able to get back to you sooner. It looks like someone has contacted you and was able to get the refund processed. Again, I’m sorry this was not able to be done sooner for you, but I’m glad we were able to work together to get this resolved. All the best, Kenny at Team GUNNAR

Response from GUNNAR OptiksOct 22, 2020

Hi Abdulrahman, Thank you for reaching out! I’m so sorry to hear that you received the wrong pair of glasses. It looks like someone spoke with you about getting you the correct glasses, so I am glad we were able to work with you to resolve this issue. We appreciate your patience as we work to resolve this as quickly as possible to get your GUNNAR’s to you! All the best, Kenny at Team GUNNAR

Response from GUNNAR OptiksOct 22, 2020

Hey Monil, Thank you so much for reaching out and letting us know! We do our best to ship and deliver our products as quickly as possible. I checked and can see that your product was shipped on October 7 and delivered to you on October 14. I’m bummed to hear that you’re disappointed in how soon you received this. We're always working to improve our shipping speeds, so we appreciate your patience in understanding as we do so. Thank you, Kenny at Team GUNNAR

Response from GUNNAR OptiksOct 22, 2020

Hi Xianyan, Thank you so much for letting us know. I'm so sorry for the delay in you receiving your GUNNAR's. I checked your tracking number and it looks like they were delivered on October 13th. Happy to see you have received your package and can enjoy your new GUNNAR’s! All the best, Kenny at Team GUNNAR

Response from GUNNAR OptiksOct 20, 2020

Hey Kris, Thanks so much for letting us know - I'm really sorry to hear that the fit of your glasses weren't right for you! We try to make sure we have a good variety of frames for different shapes and sizes. If you'd like, we'd be happy to exchange your glasses for a pair that fit better. Just reach out to us with your order number at [email protected]. Best, Natsumi at Team GUNNAR

Response from GUNNAR OptiksOct 22, 2020

Hi Alejandro, Thank you so much for reaching out to us about this! I’m sorry to hear that the price of shipping and any additional fees did not match your expectations. We do our best to display any and all costs that may be included in the shipping and delivery process. We offer free shipping on domestic purchases over $50 and international purchases over $150. It can be tricky with international deliveries as there may include a customs fee, which the customer is notified they will be responsible for. Again, I’m sorry for any misunderstanding with those costs and fees, I hope you are enjoying the benefits of your new GUNNAR’s!! All the best, Kenny at Team GUNNAR

Response from GUNNAR OptiksSep 30, 2020

Hi Justin, Thanks so much for reaching out to us here and letting us know! I'm really sorry that our team wasn't able to get back to your voicemail sooner. I just sent you an email regarding the steps to process an exchange to make sure you have the correct pair that work best for you :) We'll get it sorted in no time. Thanks, Natsumi