GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks reviews

Showing 493 reviews with 1 star · Clear filters

Siera A.
Dec 22, 2020
Still haven't recieved my shipment way…
Still haven't recieved my shipment way over due :(
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Haben
Dec 21, 2020
I am giving it a 1 start because I
I am giving it a 1 start because I bought the Gunnar glasses as a gift but never received them. So now I am short a present and my money is gone. I reached out but haven’t heard anything back yet. Hopefully this can be sorted out. Will send update. It’s not that I didn’t receive it in time. It’s the fact that I never received it.
Response from GUNNAR OptiksDec 21, 2020
Hi Haben! Thank you so much for letting us know. It looks like your order was placed on December 10 and delivered successfully by USPS on December 17. We're sorry to hear that this wasn't received as soon as you'd like during this busy holiday season, but we hope you enjoyed your new GUNNAR glasses. If we can be of any additional assistance, please reach out to our Customer Service team at [email protected]. Cheers! Natsumi from GUNNAR
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IE6087
Dec 20, 2020
Wow Unexpected
Well I bought the gunnars and even did the USPS Priority... it’s been late since the 18th (now the 20th of December) and I’m still without them. I’m blaming USPS delivery. Once I receive them I’ll actually give a review
Response from GUNNAR OptiksDec 21, 2020
Hey Trenton! Thanks so much for letting us know. We're super bummed to see that USPS didn't get these delivered in time. With the busy holiday season, crazy continental storms, and overall staff shortage due to the pandemic, we're aware that the USPS is really strained right now. I just took a look at your package status and it says it's out for delivery today (12/21) so I hope you receive your package safely. :) If you have any other concerns, please don't hesitate to reach out to [email protected]. Cheers! Natsumi
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Derrick H.
Dec 19, 2020
Have yet to see my glasses 😒
Have yet to see my glasses 😒
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Nicholas C.
Dec 18, 2020
I never received my product after…a Month
I never received my product after several weeks, and have received no assistance or a reply after multiple attempts at reaching out to Gunnar.
Response from GUNNAR OptiksDec 21, 2020
Hey Nicholas! Thank you so much for bringing this to our attention, as I wasn't able to locate any of your emails to us. We're so sorry about that. I'm working with the team now to get your package reshipped ASAP via FedEx 2 day. Our Customer Service team will follow up via email with the tracking information once our warehouse ships it out. Again, we're so sorry about this and we'll work to get it resolved as quickly as possible. All my best, Natsumi
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Peggy
Dec 18, 2020
Poor communication
Poor communication. Still waiting for shipping update 10 days later. No response from customer service.
Response from GUNNAR OptiksDec 21, 2020
Hey Peggy! Thank you for reaching out to us about this, I'm sorry for the delay in getting your GUNNAR's to you. I'm working with the team now to get your package reshipped ASAP via FedEx 2 day. Our Customer Service team will follow up via email with the tracking information once our warehouse ships it out. Again, we're so sorry about this and we'll work to get it resolved as quickly as possible. Happy Holidays, Kenny
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chris P.
Dec 17, 2020
I have yet to receive them
I have yet to receive them, I believe its due to covid.
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ΔΗΜΗΤΡΗΣ Κ.
Dec 16, 2020
I had custom issues in my country and…
I had custom issues in my country and only for one item that costed 130 $ with the shippment , i know have to oay aditional 150 $ and you didnt inform me
Response from GUNNAR OptiksDec 16, 2020
Hi, Thank you so much for reaching out to us about this. I am so sorry if there was any confusion regarding these separate taxes and duties, as we do try to make it as clear as possible in the checkout page so you're made aware in advance. The charge that you're seeing is actually not from GUNNAR Optiks, but from FedEx directly. The amount that is charged for duties and taxes is paid by the receiver in order for the package to pass through your country's customs. Again, I am very sorry if this wasn't made more clear when you ordered your glasses. I definitely will make sure that our team is aware of this and look into ways to improve this going forward. All the best, Kenny
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