GUNNAR OptiksReviews of gunnar.com

Response from GUNNAR OptiksJan 19, 2021

Hey Laura, Thanks for reaching out to us! We are very sorry about the delays in getting your order to you, USPS is experiencing delays across the nation due to unprecedented package increases, limited employee availability due to the impacts of COVID-19, and severe weather. Happy to see you have been in contact with a member of our team and are working on getting your glasses to you ASAP. Enjoy your new GUNNAR's! :)

Response from GUNNAR OptiksJan 19, 2021

Hi Timothy, Thanks for reaching out here! I'm sorry to see that your experience with the Amber Max lens has not lived up to the expectations set by your Amber lens from your original GUNNAR's. I'd be happy to work with you and exchange them for a pair of GUNNAR's that would be a better fit. I will reach out via email so we can get the best pair of glasses for you! :) All the best, Team GUNNAR

Response from GUNNAR OptiksJan 19, 2021

Hi Jamie, Thank you so much for letting us know. I'm so sorry for the delay in you receiving your GUNNAR's. It looks like someone from our team has been in contact and helped get another order out to you. Happy to see you have received your order and can enjoy your new GUNNAR’s! All the best, Team GUNNAR

Response from GUNNAR OptiksJan 19, 2021

Hey Richard, Thank you for reaching out to us about this! I’m sorry to hear that there was a delay in your delivery. It looks like your GUNNAR’s have been delivered and your most recent order should be arriving later today. :) We’re always working to improve our shipping speeds, so we appreciate your patience in understanding as we do so! All the best, Team GUNNAR

Response from GUNNAR OptiksJan 12, 2021

Thanks for reaching out! I'm sorry about the delay in processing your return package and shipping out your exchange. Returned packages usually take about 5-7 business days for our warehouse to process and record them as received. Once our warehouse processes it, someone from our team will follow up regarding your exchange request. I will reach out to you via email to make sure you got your exchange! All the best, Kenny

Response from GUNNAR OptiksJan 12, 2021

Hi Mitch, Thanks for reaching out to us here! I'm so sorry for the lack of communication when trying to get your GUNNAR's. I see you have spoken to someone from our team and your exchanged was processed, however, I will be reaching out via email to make sure that you have received your glasses. Again, I am very sorry for the issues during this exchange process. Looking forward to speaking with you and getting this issue fixed, and getting you your GUNNAR's! :) All the best, Kenny

Response from GUNNAR OptiksJan 5, 2021

Hi Karen, Thank you for reaching out to us here! I'm sorry to hear that your GUNNAR's did not work out for you. We would love to hear what was wrong, please reach out to us at [email protected] and we would be happy to work with you and find you a pair of GUNNAR's that are perfect for you. :) All the best and Happy New Year, Kenny