Scott
Mailed glasses in for repair never received replacement
2nd UPDATE I eventually did receive my glasses. Gunnar took responsibility for the issue although we discovered the issue was the USPS who eventually delivered a crushed box.(the missing and crushed item was received via mail forward) All through it took about eight months to solve. to once they were alerted, Gunnar stuck with me the entire time until we saw it through. UPDATE No Gunnar. I did NOT receive my glasses. That was made abundantly clear in the title and unchanged review below. Mailed glasses in for repair. They never confirmed receipt. They never confirmed the replacement tracking number until months later. Unfortunately, the return transit became lost in the mail, due to bad communication from the shipper. Parcel company satisfied the claim with the shipper to mail a new replacement. Once again bad/ no communication from the shipper. 15 days later, no glasses no responses. The quality is mostly exceptional. However, If you buy from them, don't expect a warranty replacement.
Response from GUNNAR OptiksJun 8, 2020
Hi Scott, Our apologies for the inconveniences you've had with our warranty service. It is good to hear that you received your glasses! We will work on clarifying what is happening with the warranty process so that this does not happen again! Thank you, Team GUNNAR