GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks reviews

Showing 493 reviews with 1 star · Clear filters

kathy D.
Feb 15, 2021
poor fitting and eyewear came marked up…
poor fitting and eyewear came marked up and return process not easy. Making me wait.
Response from GUNNAR OptiksMar 12, 2021
Hey Kathy, Thank you for reaching out! I’m very sorry that our team was not able to get back to you sooner about your refund. We do try to communicate as best as we can the timetable our customers can expect when it comes to the return process. It looks like your return/refund was processed on February 25th. Again, I’m sorry this was not able to be done sooner for you, but I’m happy to see someone from our team has reached out and your refund has been processed. :) All the best, Team GUNNAR
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Barbara
Feb 11, 2021
Why would you send a review when I…
Why would you send a review when I haven't even received the product. You might want to hold off sending a review request until AFTER the consumer has received the product.
Response from GUNNAR OptiksMar 12, 2021
Hey Barbara, Thanks for reaching out to us about this! I'm really sorry to hear about the issues with the shipping carrier's delay in delivering your new GUNNAR glasses. As far as sending the reviews, we do try to time them for when the customer should be getting their glasses, sometimes a shipping delay can push that back a couple of days, but there are always ways for us to improve on this going forward! Thank you for your feedback. All the best, Team GUNNAR
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Regina M.
Feb 10, 2021
Fit is bad and called and haven’t heard…
Fit is bad and called and haven’t heard back from them. I bought 4 glasses that worked great for husband and my 3 boys. I bought more expensive pair for myself and they actually so uncomfortable and hit ny lashes and i have none. Buy their cheaper pair at $20 frames are more flexible and better looking they $79 pair is waste of money no curved to hook on ears and inflexible so you cant do anything to make them fit better. The lenses seems to magnify somewhat and not consistently I didn’t ask for readers or anything. Very disappointed
Response from GUNNAR OptiksMar 12, 2021
Hi Regina, Thanks for reaching out to us here - I'm really sorry to hear that the fit of your glasses wasn't right for you! We try to make sure we have a good variety of frames for different shapes and sizes and are always here to help with recommendations to find a pair that is a better fit for you. I see that someone from our team has helped assist you with a return. We hope you give GUNNAR another chance in the future and if you need help with sizing, please feel free to reach out to us anytime at [email protected]! :) All the best, Team GUNNAR
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Carlos N.
Feb 9, 2021
The glasses have a glare on the user…
The glasses have a glare on the user side. At first I thought it wasn’t clean. Cleaned it with the kit that came with it. Same issue.
Response from GUNNAR OptiksMar 12, 2021
Hi Carlos, Thanks for reaching out to us - I'm sorry to hear about the glare you were experiencing on your glasses. I see someone from our team has been in contact with you about processing a return, I'm happy to see we are working with you to resolve the issue. :) All the best, Team GUNNAR
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Simon W.
Feb 2, 2021
Received my pair of glasses quickly…
Received my pair of glasses quickly but, noticed the lenses are magnified, like reading glasses. Completely worthless for what I’m using them for. Would return if I could
Response from GUNNAR OptiksFeb 3, 2021
Thanks for reaching out to us about this - we're so sorry to hear that the glasses you got were not what you were expecting. We'd be happy to help with a return or work with you to get you a pair of Gunnar's with no magnification that would work better for you. Someone from our team will reach out to you with some options! :) Team Gunnar
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Christian V.
Jan 31, 2021
never received the order
never received the order
Response from GUNNAR OptiksFeb 3, 2021
Thanks for reaching out to us! We are sorry to hear there was a problem with delivery and you never received your Gunnar's package. It looks like you have been in contact with someone from our team and they are working on getting you your Gunnar's! :) Team Gunnar
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Abhishek K.
Jan 31, 2021
Very worst experience
Very worst experience, there is no option to cancel order. Because of this i had to pay extra $25
Response from GUNNAR OptiksFeb 3, 2021
Thank you for reaching out to us Abhishek. We are sorry that we were unable to cancel your order in time. We strive to get our customer's orders out for delivery as fast as possible, unfortunately, we got yours out a little too quick. I see you have been in touch with someone from our team and they are working with you to find a way to fix the issue. Team Gunnar
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Maure P.
Jan 29, 2021
My glasses don't fit the case
My glasses don't fit the case. It doesn't even close. I left a ticked in your help desk, and you haven't replied.
Response from GUNNAR OptiksFeb 3, 2021
Thanks for reaching out - I'm sorry to hear that the case you got does not fit your glasses, you may have been shipped the wrong once accidentally. It looks like you have been in contact with someone from our team and we are working on getting another case sent out to you ASAP! :) Team Gunnar
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