GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks reviews

Showing 493 reviews with 1 star · Clear filters

Kyle S.
May 5, 2021
Fed-Ex painfully unprofessional
It is a shame to knock Gunnar like this, but their shipment choice is also part of the experience. My Fed Ex deliverer decided that it wasn't worth his time, as he simply notet me as not being home in the system, despite my actual staying to wait for him. He also did not leave a note, nor did I recieve notification via Email, after having signed up for it. The best part was customer support though. I waited a few minutes 5-6 before being connected. Then, I heard the phone being held, then put down. The person on the other end then continued to type on their keyboard. I waited for 10 more minutes shouting Hello etc. into the phone...without avail. I could only recommend Gunnar if you know your Fed-Ex - Guy or Lady etc.
Response from GUNNAR OptiksMay 14, 2021
Hey Kyle, Thank you for reaching out to us about this! I’m sorry to hear about your poor experience with FedEx regarding the delivery of your package. We’re always working to improve our shipping speeds and services, including internationally, so we appreciate your feedback on this matter! If there are any further issues or questions regarding your order please feel free to reach out to us at [email protected]! :) Cheers, Team GUNNAR
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Srikanth A.
May 4, 2021
I did not receive the order yet
I did not receive the order yet
Response from GUNNAR OptiksMay 14, 2021
Thank you for reaching out to us about this! I’m sorry to hear about any issues or delays in receiving your GUNNAR's. It looks like your order tracking shows it was delivered on May 3rd. If you still have any questions or concerns about your delivery please feel free to reach out to us at [email protected]. :) All the best, Team GUNNAR
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Eric
Apr 24, 2021
overpriced
overpriced overpriced overpriced
Response from GUNNAR OptiksApr 28, 2021
Thank you so much for reaching out - I’m sorry to hear that the GUNNAR's you got were not right for you! If you would like, we’d be happy to exchange your glasses for a pair that better fits what you are looking for. If not, we're currently offering free returns on all US purchases, so all you have to do is head to our Exchanges & Returns page to get your free return shipping label. Please don’t hesitate to contact us at [email protected] with any further questions or concerns! -Team GUNNAR
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Rose
Apr 24, 2021
I've contacted Gunnar several times via…
I've contacted Gunnar several times via e-mail and phone asking for assistance in selecting the proper prescription glasses and never heard back. Very disappointing.
Response from GUNNAR OptiksApr 28, 2021
Hi Rose, Thank you for reaching out to us here! I'm sorry to hear that you have not had your questions about prescription GUNNAR's answered. I will reach out to you via email so we can get your questions answered and make sure you get the perfect GUNNAR's for you. :) -Team GUNNAR
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EA
Apr 23, 2021
Poor Customer Support
I've tried to contact the number on the "Not Happy? Give us a call!" card that came in the box several times over the last few weeks, and my voicemail messages have been unreturned. I wouldn't recommend GUNNAR Optiks, considering that even when you run into minor issues, no one is willing to assist.
Response from GUNNAR OptiksApr 28, 2021
Thanks so much for reaching out to us here! I'm really sorry that our team wasn't able to get back to your voicemail sooner. I just sent you an email reaching out to see if there is anything we can work with you to fix! :) -Team GUNNAR
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Colin V.
Apr 21, 2021
I Still did not get my gunnar.
I Still did not get my gunnar. I am not sure what fedex is doing. They left a sticker and I see that I have import fees to pay and thats it. please do not use fedex.
Response from GUNNAR OptiksApr 28, 2021
Hello Colin, Thank you for reaching out to us about this. I am so sorry if there was any confusion regarding these separate taxes and duties, as we do try to make it as clear as possible on the checkout page so you're made aware in advance. To make sure that all of our international customers understand and are made aware of this charge upfront, we provided a notification in the checkout in the form of an acknowledgment box that must be checked! Please don’t hesitate to contact us at [email protected] with any further questions or concerns! -Team GUNNAR
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Nathan
Apr 10, 2021
My card was stolen and they purchased…
My card was stolen and they purchased from your website.
Response from GUNNAR OptiksApr 20, 2021
Hi Nathan, I'm very sorry to hear that your credit card information was used to make a fraudulent purchase on our site. Someone from our team will be reaching out to you immediately to work with you to resolve this issue! :) All the best, Team GUNNAR
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Hunter
Apr 4, 2021
No Updates Whatsoever
Purchase made, acceptance of package has been waiting for a week from Gunnar. So 1 star due to me still not even knowing if the glasses are on their way. No package, no updates, just sitting here wondering if I just got ripped off.
Response from GUNNAR OptiksApr 5, 2021
Hey Hunter, Thanks for reaching out to us about this - I'm sorry to hear you may not have received the confirmation email with your tracking number for your GUNNAR order. I checked the tracking and am happy to see your package was delivered this afternoon. Enjoy your new GUNNAR's! :) Please don’t hesitate to contact us at [email protected] with any further questions or concerns! All the best, Team GUNNAR
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