GUNNAR OptiksGUNNAR computer and gaming glasses are engineered to eliminate digital eye strain and block blue light. Get rid of constant headaches, improve your productivity and gaming performance with GUNNAR Blue Light Glasses.If you would like any additional information, assistance, or need to reach out to our support team, please proceed to our contact page or email us at [email protected].
GUNNAR Optiks (gunnar.com) has 5,012 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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glasses giving me headache :(
Response from GUNNAR OptiksJun 21, 2021
Thank you so much for reaching out to us - I'm sorry to hear that you are experiencing some discomfort while using your glasses. It looks like you are currently talking to someone from our team about processing an exchange/return. We look forward to the possibility of getting a different pair of GUNNAR's that you can wear and be comfortable with! :) All the best, Team GUNNAR
Beeb
Customer service is incompetent, haven't received product
Response from GUNNAR OptiksJun 21, 2021
Thank you so much for reaching out to us. I'm so sorry for the delay in you receiving your GUNNAR's. It looks like there was an unexpected issue during the shipping process. I'm happy to see that you have been in contact with someone from our team and that your order was resent and has been delivered. Enjoy your GUNNAR's! :) Cheers, Team GUNNAR
Joshua P.
It’s been 12 days and hasn’t shipped
Response from GUNNAR OptiksJun 16, 2021
Hey Joshua, Thanks for reaching out to us about this - I'm sorry to see that there may have been an issue with your shipment. It looks like your order was shipped out on June 1, and shows as delivered on June 9. Someone from our team will reach out to you via email to include the tracking number and make sure you received your order! :) Cheers, Team GUNNAR
Keegan P.
$69 for the glasses $30 for shipping and another $30 for duties. I just don't understand how shipping to Canada is $30 dollars for a pair of glasses , I would have bought 3 pairs if they weren't $130 a pair
Response from GUNNAR OptiksJun 8, 2021
I am so sorry if there was any confusion regarding these separate taxes and duties. We do try to communicate this as best as possible since this charge does not come from GUNNAR. When a customer is checking out and the shipping address is outside of the United States, there is an extra check box that must be checked before placing the order. The check box reads "I acknowledge I am responsible for my countries duties and fees" so that the order will not be processed without this acknowledgment. I would recommend ordering from Amazon Canada or Best Buy Canada. Both of these are authorized retailers! If you purchase from them, you can probably save in shipping costs, plus any possible taxes and duties. All the best, Team GUNNAR
Christopher P.
My order was never delivered
Response from GUNNAR OptiksJun 8, 2021
Hey Christopher, Thanks for reaching out to us - I'm sorry to hear that there may have been an issue/delay in your delivery. I just checked your tracking and it shows the package was delivered on May 18th. If you have still not received your package, please reach out to us at [email protected] and someone from our team will work with you to review the issue and make sure you get your GUNNAR's! :) All the best, Team GUNNAR
Rhedon Dela T.
I don't expect low-class material for what I paid. So disappointed. this will break easy.
Response from GUNNAR OptiksJun 1, 2021
Thanks so much for letting us know - I'm really sorry to hear that the GUNNAR's you ordered weren't right for you! We try to make sure we have a large variety of frames. If you'd like, we'd be happy to exchange your glasses for a pair that would be a better fit for you. Just reach out to us with your order number at [email protected]. :) All the best, Team GUNNAR
Jason B.
I was sent the wrong glasses. Awaiting email response to rectify the problem.
Response from GUNNAR OptiksJun 1, 2021
Hey Jason, Thanks for reaching out and letting us know - I'm sorry you were sent the incorrect pair of glasses. I will reach out to you via email with more details about your order re-shipment and when you can expect your GUNNAR's! :) Cheers, Team GUNNAR
Brett
Clown Glasses. I ordered the Menlo glasses and once received opened the box to find out they are gigantic frames. Something only a clown would wear. Extremely disappointed. This is the 3rd set of glasses I've ordered from Gunnar and have been disappointed in. Sad, I really want to like them.
Response from GUNNAR OptiksMay 14, 2021
Thank you so much for reaching out - I’m sorry to hear that the GUNNAR's you got were not right for you! If you would like, since your order is still within the 30-day return/exchange period, we’d be happy to exchange your glasses for a pair that has a better fit/style that you are looking for. Just reach out to us with your order number at [email protected] and someone from our team will help with the exchange! :) All the best, Team GUNNAR
