Lindsay
Customer service is top notch
Customer service is top notch! Unfortunately I still haven't received my order from 2/12 so I can't rate the product. My order went smooth and was shipped out quickly, but according to USPS tracking it never actually made it to the post office for shipping and shows it is still at the facility. I reached out to customer support and was very quickly met with a sincere apology and a replacement order to be shipped 2/26 via FedEx two day shipping with arrival no later than 3/2 (due to the weekend). Delivery was pushed back to 3/5. It didn't leave the fedex hub until 3/6 at which point they removed a delivery date and the package has not turned up at any other hub. Of course this is through no fault of the company and their customer service rep was extremely professional and kind during interactions. I do desperately need the product though so I may unfortunately have to cancel my order and buy elsewhere.




