GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks reviews

Showing 172 reviews with 2 stars · Clear filters

Matt H.
Jul 23, 2019
Poor customer service
While the product I received the RPG glasses are great. They were shipped to the wrong city initially and when I contacted FedEx they said Gunnar could request a refund for the shipping and duty. I contacted Gunnar to get them to do so and they still haven't done anything about it.
Response from GUNNAR OptiksJul 29, 2019
Hello Matt, We are happy to hear that you have recieved your frames. We apologize that the service did not live up to your expectations. Here at GUNNAR, we want all of our customers to have a great experience. As we do not collect duties and taxes from the customer, and this is done directly with FedEx we cannot call and request a refund from FedEx. If you need further assistance we are here to help anytime. Thank you, GUNNAR Customer Care Team
Report
Olin F.
Jun 17, 2019
Prescription is basically unusable
Prescription is basically unusable, I can't seem to focus my eyes properly and the strain is worse than it was before. I understand purchases are non-refundable and I get why, but it's unfortunate. I knew I was taking a chance ordering something like this online. Expensive lesson.
Response from GUNNAR OptiksJul 22, 2019
Hello Olin, I am very sorry to hear that you are having issues with your lenses. I left you a voicemail in hopes we can help get this resolved and get you a pair of lenses that work for you. Please contact me at 858-769-2513 at your earliest convenience. Sincerely, Danielle Ades
Report
Matthew B.
Jun 15, 2019
I bought these glasses because i bought…
I bought these glasses because i bought the same kind without prescription, and i liked them so i got them with my prescription. They're great except that the outside of the lens is way thicker than the rest of it, and because it's curved it creates a weird looking parallax on my face when you look straight on. Making my eyes and sure if my head look away smaller than they are :(
Response from GUNNAR OptiksJul 22, 2019
Hi Matthew, Thank you for your feedback on your prescription frames. Our company strives to provide an excellent product. We would love to discuss the options you have regarding your current frames. Our Rx department will be contacting you regarding your prescription frames. Sincerely, Gunnar Care Team
Report
josh
May 25, 2019
products good no complaints really but...
products good no complaints really happy with them but i have 100-200 identical emails spammed into my inbox for the order confirmation
Response from GUNNAR OptiksJun 10, 2019
Josh--our apologies for that. We were in the middle of upgrading our systems and it looks like your order got caught in a loop. We appreciate you letting us know, and we have fixed the issue. Team GUNNAR
Report