GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks reviews

Showing 172 reviews with 2 stars · Clear filters

Hugo M.
Dec 27, 2019
Return shipping cost on the customer.
Return shipping cost on the customer. Meaning if they sent the wrong product, customer has to pay to fix Gunnar's error. How convenient...
Report
jessica A.
Dec 26, 2019
Shipping guarantee
There was a guarantee that we would get the item before Christmas, it is now the 26th and it looks like they are still in transit.
Report
Ivaylo
Dec 15, 2019
Would not recommend buying - hidden fees and duties
The glasses are fine, but the problem is the transparency, shipping and the whole handling process with the import taxes. Bought 2 items on Black Friday with a discount code that gave 15%, but then the shipping to EU was more or less the same amount as the discount, which is fine, but the problem arrived a couple of days after I received the package. I got an invoice from FedEx with import duties of 25% AND 15% administration fee AND around 5% tax on the fee. This is just genius considering there was NO VISIBLE information on Gunner's website about any processing or import fees, even after I have specified the shipping address to be the EU. I would never buy Gunnar glasses again even though they are fine and I will avoid FedEx in general.
Report
Mustafa A.
Dec 13, 2019
It's not as my expect.
It's not as my expect.
Report
Ruben C.
Dec 7, 2019
Took too much time for prescription…
Took too much time for prescription glasses to process. 1 month to be exact. Glasses were on the office and if not by a call I made they wouldn’t sent them out.
Report
Maureen O.
Dec 6, 2019
Hidden prices (taxes) that I was not…
Hidden prices (taxes) that I was not told about. The cost of the shipping and taxes were more than the price of the glasses themselves!
Report
Matthew
Nov 23, 2019
Eh,changed my mind!
Glasses came the next day after it was shipped. I am impressed with the glasses. The glasses fit very well and they're comfortable. I no longer get headaches and my eyes don't feel tired anymore. Customer service needs work tho. After wearing the glasses for 2 months, the lenses broke and I have tried contacting customer service and they're not responding back to me. I have paid $109 for these glasses and they're not doing anything. They don't even care about their customers...I'm very disappointed. I will make sure this review goes to people and make sure my family and friends do not buy from your site.
Response from GUNNAR OptiksDec 20, 2019
Hello Matthew, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We can still replace your glasses under warranty. We would like the opportunity to investigate your feedback further. Someone from Customer Service will be reaching out to you to help you. Warm regards, Team GUNNAR
Report
Rich
Nov 21, 2019
Great styling, but avoid the readers.
The focal length for their reader versions seem to be quite off. I have other readers, but I don't need to be anywhere near as close to the text to see. For computer glasses, they really should be focused about 14 inches out or so. So, sadly I had to return mine. Unfortunately, returns are taking a very very long time. My glasses were received by them more than two weeks ago, but still no notice of a refund in spite of multiple emails back and forth about the 'accounting office'
Report