GUNNAR OptiksReviews of gunnar.com

I really enjoy gunner style and quality. I ordered my first RX pair at the PAX 2019 event. I ordered a new pair for Black Friday11/18/24. I attached my Optometrist RX at time of order but got an email from support that was a fwd from a thread where Gunnar was reaching out regarding a yes/no question about my RX that for some reason was never received and caught in spam. I gave a response, 6 weeks later 12/30/24 I am just now getting an email update that my order is in route to be delivered. The point I’m making is the whole process took two months!! Why was the original order questions caught in spam? Is Gunnar mail domain reputation or DMARC the issue? Either way the whole process was slow and inefficient, sadly I will likely not order again.

Glasses are nice but I wasn't happy that I had to pay $4 extra for "package protection". That's a junk fee that should be included in the advertised prices if it's going to be charged by default. Gunnar also didn't provide any status updates during the 19 days it took them to ship the glasses and didn't send the shipping notice with tracking # until 9 days AFTER the glasses had been delivered. I live in a multi-family building and don't know I had a package delivered unless I'm watching the tracking # so this package could easily have been lost or stolen.

I really like the glasses and all of the different styles. I wasn't to happy about how long it took to have them mailed to me. 🤔

Virtual Try-on was not available. Sometimes items suddenly disappear from the cart. Didn't find an easy way to download/print the receipt.

Blocks blue light

Glasses are great. Communication and shipping were poor. I was checking the order page every few days and never saw any status update after processing. I was never told the glasses shipped until 3 days after they just showed up. Not a good process.

When i bought my glasses they were running a sale on all collections but when i went to checkout the discount didn’t apply so i had to email their support to notify them and they then fixed their site error. After purchasing my glasses i received an email about a week later stating they needed my PD to continue with the prescription and now there would be a delay because of increase in orders. My PD was input in the scroll input section that they have in place for their order and was as plan as day visible on my order summary. So their lack of observation skills caused a brief delay in my order due to needing an email confirmation correspondence. So the technical side was an ultimate failure but they have a nice selection so thats their saving grace.

I found it very difficult to get the information I needed and very frustrating that there wasn't a phone number to talk to a live agent, who vould answer my question. Wasted more than an hour on something that would have taken less than 5 minutes with a human. I DID order a pair