GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks reviews

Showing 493 reviews with 1 star · Clear filters

Nico
Dec 3, 2022
Déçu par le fait qu'il soit impossible…
Déçu par le fait qu'il soit impossible d'annuler une commande (avant qu'elle ne soit expédiée) et encore plus par les frais de douanes qui s'ajoutent au frais de livraison pour un total de 100 euros pour une monture qui en valait 45 hhhhhh
Response from GUNNAR OptiksDec 8, 2022
Salut, Désolé d’entendre parler du problème avec l’expédition, nous faisons de notre mieux, mais nous ne contrôlons malheureusement pas le colis une fois qu’il a été expédié. Étant donné que les droits de douane et les droits varient d’un pays à l’autre, tous les colis internationaux sont malheureusement également soumis à des coûts impliqués par leurs entités gouvernementales. Best wishes, Terry
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Seigmenn
Nov 30, 2022
Terrible support, use's paywall.
Terrible mailing support service. Locked their MW2 code behind a 60$ Paywall and told me there was no other way to acquire it besides cashing out. while scalpers resell them for 30-45$ online. Other companies like Kontrol Freek have no problems giving theirs out, not locking it behind some paywall. This gave me the incentive to buy their products afterwards just because of their hospitality.
Response from GUNNAR OptiksDec 5, 2022
Hi there, Thanks for reaching out! Sorry to hear about your issue. Our code is actually in very limited quantities so our ability to give it out is restricted to verified customer purchases. We're looking into alternative ways to get the code out there, but at this time they are only on a verified purchase basis. Best wishes, Terry
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Madeleine P.
Nov 30, 2022
I paid for express shipping and it’s…
I paid for express shipping and it’s not going to be delivered in time.
Response from GUNNAR OptiksDec 5, 2022
Hi Madeleine, Sorry to hear about the delayed shipping! Unfortunately we aren't 100% in control of our shipping services especially due to the holidays! While USPS/FedEx/UPS all really try to get their packages out on time, with the holiday season I know there can be some unexpected delays depending on volume and location. Please reach out to our support team at [email protected] and we'll follow up with you. Best wishes, Terry
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Li Y.
Nov 29, 2022
I don't need 10 emails telling me I…
I don't need 10 emails telling me I have an order coming, on the way, telling me I have something in the cart after I have ordered. Just let me order once, send the confirmation email with the tracking information and be done with it.
Response from GUNNAR OptiksNov 29, 2022
Hi Li, Thanks for reaching out and bringing this to our attention. We're working with Shopify to streamline our email systems because sometimes the system can send duplicate emails on its own. Apologies for the inconvenience! Best wishes, Terry
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H.S.
Nov 25, 2022
Coming in a week later then expected…
Coming in a week later then expected and not even offered expedited shipping or discount or anything. Terrible.
Response from GUNNAR OptiksNov 29, 2022
Hi there! I see that you were in contact with one of our team members because there was an address verification issue. Due to that issue, there was a very slight delay in getting your glasses sent out, especially over the holiday weekend. Unfortunately with the holiday, there wasn't much we can do since all services are paused for the Thanksgiving weekend. Best wishes, Terry
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Jaime P.
Oct 26, 2022
The did not get my prescription right, NOT EVEN CLOSE!
The did not get my prescription right. Not even close!!!!!! It has been 2 months since I ordered my glasses and I still have not got them back. It took one month to receive the wrong pair, a week to get any hep from them and we’re going on 3 weeks since I sent them in to fix the issue and still last I checked they hand even started to make the new pair, they had received them but not started the replacement. I will not purchase from them ever again!
Response from GUNNAR OptiksOct 26, 2022
Hi Jaime, I know you've been in contact with another one of our agents on chat to get your glasses resolved. It looks like your glasses are taking a bit of extra time in lab, but they are in progress. Due to the way the your return package hadn't originally contained your RMA number, it took some extra time to also get associated and shipped out, hence the extra time it took to get sorted. Best wishes, Terry
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Vlad R.
Sep 6, 2022
Unable to contact FEDEX shipping
Unable to contact FEDEX shipping. They did not send me the necessary documents and do not respond. It is also impossible to enter your profile on their website. A very negative experience and the distance that it happened, the package is in the country, but I can’t get it because of such a service
Response from GUNNAR OptiksSep 7, 2022
Hi Vlad, Thanks for reaching out, sorry to hear about the issue. I tried looking up a service ticket from your email and couldn't locate one. If you can let me know when you reached out and further details of your problem, I'd be happy to do whatever I can to assist. Please send us an email to [email protected] and tag me in it and I will investigate the issue further. Best wishes, Terry
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Dante F.
Sep 2, 2022
ORDER #3164 / False Advertising
ORDER #3164 I did not have a great experience today because I submitted the request with my info to join in the GUNNAR website and I was sent the “Welcome Code” to use on my first order. However, when I tried to use the code… the system would NOT recognize the code. I tried multiple times with no success. After I moved forward with the order, I wrote an email to GUNNAR Support. At this time, I have not received a response. My email stated the following: “GUNNAR Rep - I am wringing because I tried to use the code listed in the Welcome email below but the system/website would not recognize the code listed below (WELCOME20NP). I did process my order since I did not want to miss the purchase of there 2 glasses I'd like to request help with using this % off code. Thank you, .: DF ” I would love to hear how I can be reimbursed for the system not recognizing the code GUNNAR sent me. I feel this is false advertising to lure customers to your website by providing a discount code and then forcing them to pay full price.
Response from GUNNAR OptiksSep 2, 2022
Hi Dante, Thanks for bringing this to our attention! With our recent website replatform it looks like some of our promotional codes haven't transferred over properly. We're working to restore all of our promotional codes, and I already went ahead to provide you a retroactive refund. We typically send out responses between 24-72 hours, so I see that you're still within 24 hours of getting a response. I hope this solves the issue! Feel free to follow up with me on your ticket. Best wishes, Terry
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