GUNNAR OptiksReviews of gunnar.com

There was very little communication about my order. Support gave me the “within our processing window” excuse for why it took over a month for my glasses to eve ship from ordering. There was no online status updates besides unfulfilled. An now my glasses will not be here until almost 6 weeks after I made the order. I have ordered Gunnar prescription glasses for around a decade now and the process’s has never been this bad. Where I normally ordered them, with my optometrist, stopped carrying Gunnar after being a fan of them due to the horrible business support and extreme lag time between order and fulfillment of prescription glasses. I have loved Gunnar glasses and recommended them to anyone I know but have since stopped recommending them and will probably not order from Gunnar again because of the poor response on these.

Was supposed to get 20% off purchase from an email. I didn't get it, asked Customer Service. Gave me some run around that my purchase wasn't eligible. Asked where does it say that in the offer. Didn't get a response after that second question. I will return when I receive them.

It’s hard to say what went right. Gunner lost my order. I had to remind them that I had already paid and they should also give me some glasses. The additional gift that was sent was not prescription, which makes no sense if the rest of your order is prescription. Almost a month later and I’m still waiting to receive the glasses that I had to work directly with support to have sent. The support folks are OK though. It’s the only good part of this experience.

Unhelpful customer service with terrible attitude and no desire to assist. Conflicting statements between the service reps and the guidelines on the website regarding shipping times, CS says 2-4 weeks typically, website’s shipping page says up to 10 days typically. Awful turnaround times for prescription orders, promos that don’t work and require you to contact CS to have a special one granted to you, and the absolute worst: After a long conversation with customer service who blatantly tells me that I’m wrong in stating that they are delayed in my order (which is more than correct according to their website), I state everything that was wrong on their side and she ends up wishing me a good day. As a customer of years with more than several pairs of glasses, including my family, I can say with confidence that after an experience like this I won’t be buying from them any more.

My computer glasses were over compensated and are unusable. It is taking forever to get resolved and I would just like a refund now

Everything that could possibly go wrong did and continues. The website says BOGO on Black Friday and it only purchased 1 pair. i had to call back for the second pair. I bought clear lenses and you shipped amber. Support told me they don't have clear only amber and the website is wrong. i tried to send back and was told they do have clear they were wrong and will ship clear. they shipped amber. I tried to return and had to call for weeks to get someone to respond, nobody every picks up the phone or returns calls. I was told to send them back and they will update and call. that was 3 weeks ago and still no tickets, emails, nor response. It has been over 3 months now and i still can't get my new glasses and have to wear my old broken gunnar pair. Response: If every effort was made in a timely response, why has it taken 3 months and i still don't have glasses? Why does your homepage sell "Clear" glasses with the description "Clear GBLF 35 - For discreet protection without the amber tint" then after you purchase explain to me "the clear lenses have an amber tint?"

Ordered two pair of blue light glasses for eye strain. Order never arrived even though tracking info said delivered. Delivery info on tracking label had the wrong City in the address. I contacted support and explained the situation, and confirmed the address I provided was infact correct and differed from the address they put on the shipping label. Despite this error on their end, Terry Albea of support refused to help, told me to file a claim with USPS and that I should have purchased insurance. This was $150 order, so not a small amount. Better luck next time I guess. Hopefully the credit card will refund as the company has refused. I am filing a chargeback. BUYER BEWARE. re: Terry's response should tell you everything you need to know. The order was lost or delivered to the incorrect address. This company is in the business of shipping goods to customers who purchased. They will take no responsibility for lost or missing deliveries. You have been warned.

I ordered the non-prescription glasses. Yet I received a pair that has magnification. This gives me headaches.... I already wear contacts and have 20/20 vision. The undesired magnification makes the glasses useless / non functional for me. I have not heard back from the company on how they will replace the glasses with the ones I actually ordered.