GUNNAR OptiksGUNNAR computer and gaming glasses are engineered to eliminate digital eye strain and block blue light. Get rid of constant headaches, improve your productivity and gaming performance with GUNNAR Blue Light Glasses.If you would like any additional information, assistance, or need to reach out to our support team, please proceed to our contact page or email us at [email protected].
GUNNAR Optiks (gunnar.com) has 5,012 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Natori G.
Did not respond to my email.
Response from GUNNAR OptiksJan 3, 2024
Hi Natori, Thanks for reaching out, happy to clarify as much as possible. You reached out during our office holiday period for the New Year. We are also working through responses as quickly as possible from the holiday season, so please understand that while we are a small team, we do work as quickly as possible to get responses out. Thank you for your understanding. Best wishes, Terry
Kd
I bought 2 prescription glasses. One has wrong lens tint from my order. Very disappointing after waiting a month to arrive.
Response from GUNNAR OptiksDec 29, 2023
Hi Karre, Thanks for bringing this to our attention. I saw your warranty claim and we are sending a separate pair of lenses that will be correctly tinted. Again, super sorry for this mixup, we are committed to ensuring you receive the correct product. Best wishes, Terry
M C.
When I payed more than 200 dollars for my order I expected a somewhat premium experience as I have never dished out this much on a pair of "gaming" or prescription glasses. To begin with customer service took an entire week to ready my frames for manufacturing and after they were ready they took an extra week just to ship them wich made it so my glasses to took ages to get here as the shipping was paused for a while due to the holidays. To my surprise when I finally get my glasses I am greeted with the extremly unpleasant news that I have to pay another premium due to import fees which bumps up the total to about 300+ dollars. If I knew that from the get go I would've never bought their products much less considered doing so. But alas here we are. This has genuinely been one of if not the most annoying online purchase experience I have ever had. What an unpleasant experience, specially on the holidays. Buyer be ware! Reply to the Gunnar Team: That is true, but there is something on your end that makes that fee skyrocket. To begin with this is my first time I've had to pay and import fee or TAX from a US order. Furthermore, the only time I've had to pay for an import fee was when I ordered something from Japan and the fee was significantly less whilst the package was heavier and bigger.
Response from GUNNAR OptiksDec 27, 2023
Hi Mario, Thanks for reaching out, sorry to hear that you were unhappy with your experience. Unfortunately, regarding the extended manufacturing timeline, that is a result of the holiday influx for orders. Custom Taxes/Import fees, however, are not enforced by us, but your local governance which requires additional payment for US imported items. I am sorry that this was not clear, but this charge was not applied by us at GUNNAR, but FedEx International for localized package processing. I hope this information helps. Best wishes, Terry
Ren C.
Wrong tint and the right eye has the wrong prescription. I can't use the glasses provided and I want my money back.
Response from GUNNAR OptiksDec 19, 2023
Hi Ren, Thanks for providing your insight, we do sincerely apologize for the tint and prescription mistake. I've already sent out the updated instructions so we can get this corrected and a return shipping label provided to you. Again, we are deeply sorry, but we are committed to rectifying this issue. Best wishes, Terry
Igor
The product itself is great. This is my second eyeglasses from GUNNAR. I trust this company because I can see only these glasses reflect so much blue light. The first eyeglasses I bought more than a year ago and I had no single issue with it. The one star is for not perfect company's business processes: 1) I received my eyeglasses today with the AMBER 75% blocking blue light lenses, but I ordered AMBER MAX 98%. 2) In order tracking I was asked to upload three photos for PD, which was not necessary in the end.
Response from GUNNAR OptiksDec 19, 2023
Hi Igor, Thanks for reaching out, to clarify both of the products you received are confirmed to be Amber Max 98. The difference you may be seeing with your lens is that our prescription lab uses a different tinting process that still provides 98% of blue light protection. We do not have a 75% blue light tint at all. The tracking issue was a mistake on our website backend, sincere apologies for that! It does not reflect where the products actually were in processing and we have notified the affected customers. Best wishes, Terry
Unhappy C.
Your sales are misleading if you say a pair of glasses is in the $20 bucket than that is what it should be. I canceled my entire order because I feel you mislead customers. You might as well be used car salesman your company lacks integrity by mis advertising. How can anyone trust your products when you mislead people.
Response from GUNNAR OptiksDec 15, 2023
Hi there, Thank you for reaching out to us about this - our apologies for the delayed response, we've been working through customer communication as quickly as possible during this busy holiday season. I understand the confusion regarding the bucket sale listing of the Intercept glasses, and hopefully I can better explain how it was setup. While the product was showing in the $20 bucket sale, not all versions of the frame were included in the sale, and we could have done a better job at showing that. The pair of Intercept glasses that were included in the sale were Intercept-Onyx-Clear (Natural Focus). We are sending your feedback up to our dev team, so next sale, things will be adjusted and made more clearer for our customers. Again, we are sorry for the confusing shopping experience. I hope this helps better explain. There are still chances for some holiday sales to launch this year, so be sure to follow our promotional emails and keep an eye out! Best wishes, Terry
Katelynn C.
Never came and no one is emailing me back
Response from GUNNAR OptiksDec 13, 2023
Hi Katy, Thanks for reaching out, so sorry for the delay in response as we're currently under a higher volume of inquiries and we've just changed responding platforms. We do apologize for the inconvenience, but we are working to get back to you as soon as possible within the next 1-2 days. Best wishes, Terry
Lisa B.
Where is my order and where is the email confirming my order? I was charged on my credit card but no follow up.
Response from GUNNAR OptiksDec 8, 2023
Hi Lisa, Checking your order information, it looks like USPS is currently under duress from the holiday season and package deliveries are delayed. Sincere apologies as we've shipped the item on time, but with the holidays and increased package load, some packages are arriving slower than normal, and that isn't something we're able to change on our end. Thank you for your patience and understanding. Best wishes, Terry
