GUNNAR OptiksReviews of gunnar.com

Response from GUNNAR OptiksJan 23, 2024

Hi Paul, Thank you for leaving a review. By all accounts, we've responded to all inquiries regarding quality of our glasses, and your experiences with our products. We're sorry that your order didn't meet the $50 free shipping requirement, but we're unable to further discount your order as it was already discounted by 20%. We're unable to replace your glasses outside of our 1-year warranty as you requested, because your order was from 2020. All of your inquiries were answered by our support staff, including myself, in a timely manner. Sorry if you feel differently, but our support staff has followed all policies in place regarding your order. Best wishes, Terry

Response from GUNNAR OptiksJan 22, 2024

Hi Michael, Thanks for reaching out. UPS Ground is our standard shipping method, which was originally on the order. The priority rush remake for your glasses was due to a quality issue, we are not able to accelerate shipping, but we are able to have our lab prioritize when there are quality issues present. Your order from December 22 was also subject to delay due to Christmas and New Years holiday, where our labs are not active. I do sincerely apologize if you feel our services were not up to par, but we do want to ensure that all of our products ship with the quality standards that we have in place. Best wishes, Terry

Response from GUNNAR OptiksJan 22, 2024

Hi Deborah, Thank you for leaving a review. Sorry to hear the glasses didn't work out for you. I see you've already initiated a return, so we'll have it processed as soon as possible. Best wishes, Terry

Response from GUNNAR OptiksJan 19, 2024

Hi Jon, Thanks for leaving a review, sorry you had issues submitting your PD information, but we didn't have record anywhere of your first two reachouts. I do apologize for the inconvenience, but we did reach out to your other email address multiple times without a response to get your order moving as soon as we could. Once we got the information we had your order into production. Best wishes, Terry

Response from GUNNAR OptiksJan 16, 2024

Hi S., Thank you for leaving your feedback. I've sent a response regarding your lenses as they appear be made with the correct prescription. We may need to get them reviewed from your eye doctor in order to proceed as they may provide an alternative prescription. Again, we are committed to getting this corrected, but we need to ensure the prescription provided by your eye care provider is correct both for you and the glasses that were made. If you have any additional questions, please let us know. Best wishes, Terry

Response from GUNNAR OptiksJan 12, 2024

Hi Miguel, Thanks for reaching out, as stated in my email, I did send out an address change request and I am currently investigating if there was a shipping error at our lab. No matter what, we are committed to ensuring you receive your glasses, we just need to gather a bit more information. Once our lab informs me, I will proceed with either a remake or an address diversion. Thank you for your patience and understanding. Best wishes, Terry

Response from GUNNAR OptiksJan 12, 2024

Hi Mubarak, Thanks for leaving your feedback. Unfortunately when 2 prescriptions are listed on the order, we are required to reach out to ensure that you get the correct glasses. Shipping to Kuwait internationally also takes quite a bit of time, so I do understand your frustration, but unfortunately their shipping methods are impacted during the holiday season. Best wishes, Terry

Response from GUNNAR OptiksJan 8, 2024

Hi Ed, Double checking your shipping information, it looks like this was a USPS shipping issue. Rest assured, you are covered under the Route insurance you purchased with your order. Please go to the email and file for a claim. Route will re-ship your order exactly to make sure you are whole! Best wishes, Terry