GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks reviews

Showing 493 reviews with 1 star · Clear filters

Dorian S.
Mar 21, 2024
Fiche de soins non reçu depuis octobre 2023
J'écris cet avis pour avertir les personnes qui souhaitent prendre des lunette avec correction sur gunnar. Cela fait depuis octobre que je me bat avec le service pour qu'il me renvoies la fiche de soin. Par téléphone il me disent " je vais voir avec le directeur" et vous attendez 1 semaine, 2 semaine. Vous réitérer l'appel " je comprend monsieur on est navré on fait au mieux, je vais en informer le directeur" Vous patienter encore et encore . Cela fait depuis octobre 2023 que je me bat pour recevoir ma fiche de soins et toujours rien même pas d'appel téléphonique aucun suivis et aucun professionnalisme. Thibault lui faisait le travail mais les personne actuelle ne foute rien ! C'est catastrophique Priori serait les boutique officielle !
Response from GUNNAR OptiksMar 26, 2024
Hi Dorian, Thanks for leaving us a review. I'm actually not sure about the situation you're referring to as I don't have any email communications with you logged. Can you please follow up with us at [email protected] for visibility? I'd be happy to get the information you need, but I'm not sure what information you need exactly. Best wishes, Terry
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Elaine B.
Mar 14, 2024
I ordered direct on the Gunnar website…
I ordered direct on the Gunnar website on Feb 29th and I got a "Thanks for your order" email but nothing else. No other correspondence. I emailed you on March 9th just to make sure my order was being processed and when I might expect it but heard nothing back at all. The glasses just showed up in the mail this morning ... UPDATE AFTER REPLY: So you order. They don't send you any information about even whether your order was received. They don't send you any info about when they might be shipped. They don't provide you with a shipping number or shipping status. Even when you email them to ask they don't respond. You just order and hope they show up. Ok. Yeah nice system.
Response from GUNNAR OptiksMar 20, 2024
Hi Elaine, Thanks for reaching out, happy to clarify. All of our prescription purchases have a 2-3 week processing timeline, and we do not currently have a system to update statuses from our lab. While we are working on the ability to do this, we don't yet have this functionality on our site as of yet. I am glad to hear that your glasses were delivered within our processing timeline, however. Do let me know if you have any questions, feel free to reach out to our [email protected] email if you have any. Best wishes, Terry
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Mathieu D.
Mar 4, 2024
Customs fees
I had to pay 40$ for customs fees to get my order. This is the last time I purchase from you.
Response from GUNNAR OptiksMar 6, 2024
Hi Mathieu, Thanks for reaching out and leaving a review. The customs/duties fees are not enforced by us here at GUNNAR, but are fees required by your local governance. I would recommend contacting your local FedEx or other shipping office for more information. Best wishes, Terry
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TERENCE F.
Feb 27, 2024
Communication was slow
Communication was slow. Processing was extremely slow. I still don’t know what I paid for vs what I received.
Response from GUNNAR OptiksMar 11, 2024
Hi Terence, Thanks for leaving us a review. Sorry to hear that you felt our communication was slow. We strive to respond to all inquiries within 24-48 hours. All small, but mighty team works as quickly as possible to address any and all issues. I saw that I confirmed that you were missing your free promotional item and I've gotten it shipped out separately. Let me know if you have any additional questions when you follow up! Best wishes, Terry
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Anthony D.
Feb 27, 2024
Glasses never showed up despite the…
Glasses never showed up despite the status rendered, "delivered..." Qué passa
Response from GUNNAR OptiksMar 6, 2024
Hi Anthony, I hope this message finds you well. I understand the concern about your missing package, and I appreciate your patience. To assist in locating it, I recommend checking with your neighbors and housemates, as sometimes packages are inadvertently delivered to nearby addresses or held by a neighbor. Good news, I see here that you purchased the route protection plan. If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. You can file your claim under the Route provided email. If you need help making the claim or need more information regarding this process, please don't hesitate to reach out. :) Cheers, Terry
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MONIQUE B.
Feb 20, 2024
There is no customer service phone…
There is no customer service phone number where someone who is a live person will speak to you and I requested to have an order canceled and then they ended up canceling the wrong order. Very bad experience!
Response from GUNNAR OptiksMar 6, 2024
Hi Monique, Thanks for leaving us a review, after talking to you on the phone, I do understand the frustration caused by the order which was cancelled by mistake. I'm glad we got in touch and I'll work to ensure that our customer service team is aware for the future. Best wishes, Terry
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Ganesh
Feb 12, 2024
Unexpected order cancellation!
On February 11, 2024, I placed an order for a pair of glasses and received a tracking number. However, the next day, when I tracked the order, I discovered it had been cancelled. The Postal Service confirmed on the same day that the label associated with the tracking number had been voided. I'm still unsure why the order was cancelled, especially since my payment was already processed. It's disappointing to have this experience, and I would appreciate it if the Gunnar could provide a clear explanation and resolve the issue promptly.
Response from GUNNAR OptiksFeb 15, 2024
Hi Ganesh, Thanks for reaching out! Happy to clarify. It looks like our automated system associated the incorrect tracking number to your order since it had to be re-printed. I do apologize for the confusion. I manually updated your order with the correct tracking number and the expected delivery is for Tuesday the 20th. Thank you for your patience and understanding. Best wishes, Terry
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James
Feb 2, 2024
INCREDIBLY SLOW and Horrible Responsiveness
Took almost eight weeks to get prescription glasses, something needed for use every day for doing every thing, delivered. Had to reach out to "customer service", quoted cause there basically wasn't any, for assistance several times and it was a week before they would respond each time.
Response from GUNNAR OptiksFeb 6, 2024
Hi James, Thank you for leaving us a review. I am sorry that you had issues with the order fulfillment as there was a frame breakage during manufacturing, causing a delay with the order. I did have your order personally monitored to ensure it didn't happen again especially for the tracking information when it was upgraded. Thank you for your patience and understanding as we were under higher volume during the holidays and our small team was working as quickly as we can. Best wishes, Terry
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