GUNNAR OptiksReviews of gunnar.com

Response from GUNNAR OptiksSep 15, 2021

Hi James, Thank you for reaching out to us about this - I'm sorry that you never received your confirmation email once we shipped your order. I just checked and am happy to see that both your case and glasses show as delivered! Enjoy your new GUNNAR's. Please don’t hesitate to contact us at [email protected] with any further questions or concerns! Cheers, Team GUNNAR

Response from GUNNAR OptiksAug 11, 2021

Thank you for reaching out to us here. I'm sorry to see that there is a delay in getting your package to you! It looks like FedEx is holding the package and trying to contact you. Someone from our team will reach out to you via email with the steps to get your package released for delivery. Keep an eye out for an email from us. :) Cheers, Team GUNNAR

Response from GUNNAR OptiksAug 3, 2021

Hi Kyle, Thanks for reaching out to us here! I'm sorry for any confusion regarding your order's shipping time. We ship the case directly from our warehouse when your order is placed, and your prescription glasses will be shipped from the lab as soon as they are complete. You will receive a confirmation email including the tracking number for your prescription glasses as soon as they are shipped. Keep an eye out for that email soon! :) Cheers, Team GUNNAR

Response from GUNNAR OptiksJul 14, 2021

Thanks for reaching out to us here Larry! I'm sorry to hear there was an issue with your promo code not working during checkout. I will reach out to you today with an update on your recent GUNNAR order! :) All the best, Team GUNNAR

Response from GUNNAR OptiksJul 14, 2021

Thank you for reaching out to us here about this. I'd be happy to reach out to you and include some more information regarding the screen reflection issues you are experiencing on the outside of the lens while on zoom calls! Keep an eye out for an email from GUNNAR. :) All the best, Team GUNNAR

Response from GUNNAR OptiksJul 14, 2021

Hi Juan, Thanks for reaching out to us here about this. I'm sorry that the curvature of the lens is affecting the prescription and causing you to have some trouble using your new GUNNAR glasses. I will reach out to you via email with some information about your GUNNAR warranty and some options about getting this fixed for you! :) Keep an eye out for an email. Cheers, Team GUNNAR

Response from GUNNAR OptiksJun 16, 2021

Hey Jodi! Thanks so much for providing your feedback. In the past, we offered a Crystalline lens - which is probably what you ordered previously. We're so sorry for the confusion regarding what you received. With our new Clear lens, it does provide much more blue light protection, so we hope at least your eyes feel more relief with your new glasses. If you're not happy with your product, feel free to reach out to [email protected] and we'd be happy to help out where we can.

Response from GUNNAR OptiksJun 8, 2021

Hi Mohamad, Thanks for reaching out to us! I'm sorry for any confusion while ordering your GUNNAR's. It looks like there is only one order completed under your name on our website. I also see that you have spoken to someone from our team about your order and the tracking details were provided. Keep an eye out for your package and enjoy your new GUNNAR's! :) Don't hesitate to reach out to [email protected] if you have any additional questions or concerns. All the best, Team GUNNAR