GUNNAR OptiksReviews of gunnar.com

I was contacted by FedEx Israel regarding payment to release my order from customs. FedEx stated that I need to pay 140 NIS (37.23 USD), for handling costs. This payment is on top of customs and VAT which I'm willing to pay. I agreed to the standard Gunnar international shipping method and paid 29 USD for shipping. I DID NOT GIVE ANY CONSENT TO SHIPPING VIA FEDEX. I expected Gunnar to ship the items via standard mail. I should not have to pay for any handling fees which I did not expect and have not given my consent to. Gunnar should be the sole bearer of any such fees. As your international shipping policy ("the Policy") clearly states, the customer is responsible to pay only customs duties and taxes (a very common practice in international shipping), but is not responsible to pay any other fees, including handling fees: "International shipments may be subject to customs duties and taxes. Buyers are responsible for any customs duties and taxes charged by your destination country in addition to the item price and shipping charges." The handling fee I was required to pay by FedEx does not constitute either customs duties nor taxes. Therefore it is not part of your Policy and should be reimbursed to me. Moreover, the Policy does not state anywhere, nor was it stated in the shipping section when I made my purchase, that FedEx would be used. For that reason, once again, I should be reimbursed with the double shipping fee I incurred - once by Gunnar and a second time by FedEx. Please explain why I paid Gunnar 29 USD for shipping fees, if FedEx charged me once more for shipping fees. The 29 USD I paid Gunnar should have covered any shipping and handling fees - that is why customers pay shipping fees. I have purchased many items from abroad to Israel over the years and never was I required to pay such double handling fees. Before I take actions against Gunnar, be it legal and/or by media and/or otherwise, I suggest Gunnar reimburse me the said double paid shipping fee I was not supposed and expecting to pay.

I did autofilled wrong my adress and sent multiple letters to gunnar support and yet noone answered me to fix this mistake. It's seems my hlasses fly to my former adress in country where I can't pick it up...

wrong pd, wrong axial, terrible customer service, they told me that SHOULD be ok. Will never buy any gunnars.

As soon as I put on the blue light blocking readers +2.0 glasses I got a headache. My tried and had the same reaction. The glasses were curved across my face. I tried flexing them to flatten them out and that helped a little. Then I printed the FedEx return label and dropped the package off in the lobby of a nearby office building(bad move). I assume the package was stolen. It never got scanned by FedEx. So I won’t be getting the refund (minus $10 fee) from GUNNAR. So I got three pairs for $18 from another manufacturer. They work great. $$ Lesson learned.

Wrong frames. Get a clue.

The lenses are loose and they crackle constantly when being cleaned. They want me to send back my glasses and be blind for a few weeks to be able to use the warranty.

Everything customer service, never received an email confirming the address. So ordered was delayed !!! Never will recommend or buy from your company.

My issue is that there’s no level of communication unless I reach out for communication. I ordered glasses for my son at the very beginning of March and I’ve been told by Support it would take two weeks, then 2 to 3 weeks and now finally 2 to 4 weeks. they have finally been shipped, but that’s a long time for glasses when I can go to a store and get them same day as optometrist have their labs.