Alice T.
Nine-Month Wait for Security Deposit Refund — Guideposts' Unprofessional, Dishonest Handling
Serious delay in security deposit refund. My daughter graduated from Guideposts West Alex, VA location in July 2025. Nine months later, we still have not received her refund despite countless phone calls and email follow-ups. At one point they claimed a refund check had been issued and mailed, but they could not provide any documentation when asked. After that, they stopped responding entirely. We never received the check. Now it appears they are switching ownership and are using that as an excuse not to issue the refund. This level of unprofessionalism and stonewalling is infuriating — we trusted this company and they have betrayed that trust. What a shady, irresponsible company.
Response from Guidepost MontessoriApr 13, 2026
Thank you for taking the time to share your experience, Alice. I’m truly sorry to read about the delay and the frustration this has caused you. This is certainly not the experience we want for any of our families. We take concerns like this very seriously, and I’d really appreciate the opportunity to look into this for you and help move things toward a resolution as quickly as possible. Could you please reach out to me directly at [email protected] with your child’s name and the dates you were enrolled at West Alex. I will make this a priority and keep you updated every step of the way. Thank you again for bringing this to our attention, and I hope we can work quickly to resolve this for you. Warmly, Dawn DeLucia Senior Marketing Manager Guidepost Global Education



