Guerilla ChoiceReviews of guerillajewelry.com

Response from Guerilla ChoiceMay 3, 2026

Hello Flo, Thank you for your feedback. We would like to clarify that the item you ordered was not listed as including a stone certificate. All product details, including certification (when applicable), are clearly stated on each product page to ensure full transparency before purchase. That said, we completely understand your concern and want you to feel confident in your piece. We would be more than happy to assist you further, please reach out to us directly so we can provide additional information or arrange a suitable solution for you.

Response from Guerilla ChoiceMay 3, 2026

Hello Ana, Thank you for your honest feedback. We always use real product images to accurately represent each piece, and we’re sorry to hear that the item did not meet your expectations in person. Fit and personal preference can vary, and we completely understand that. We also want to mention that you could have contacted us before leaving the review, we would have gladly arranged a return or exchange and made sure everything was resolved for you smoothly. We appreciate your note about our customer service, and we remain available if you would still like us to assist you further. Guerilla Choice

Response from Guerilla ChoiceMay 3, 2026

Hello Leah, Thank you for your feedback. We’re truly sorry to hear about your experience. While situations like extended delivery times or material issues can occasionally happen, this is not the standard we aim to provide. Regarding the tarnishing, this can sometimes occur depending on external factors such as exposure to moisture, perfumes, or skin chemistry, however, this should not happen so quickly, and we understand your concern. We would really appreciate the opportunity to make this right for you. Please reach out to us directly so we can review your case and offer a suitable solution. Guerilla Choice

Response from Guerilla ChoiceMay 3, 2026

Hello Teja, Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, especially regarding delivery updates and waiting time. We understand how important clear communication is, and we continuously work on improving this part of the experience. At the same time, we always aim to support our customers and resolve any concerns directly. If there were any open issues with your order, we would have gladly assisted and found a solution. We appreciate your support of the brand and your honesty, feedback like this is taken seriously and helps us refine our processes further. Guerilla Choice Team

Response from Guerilla ChoiceMay 3, 2026

Hello Maria, Thank you for taking the time to share your experience. We’re sorry to hear about the confusion regarding the shipping status, situations like this can occasionally happen due to system or logistics inconsistencies, but we fully understand how frustrating that can be from a customer’s perspective. That said, we always stand on the side of fairness and transparency. Our priority is to make sure every customer is treated correctly, which is why we processed your refund promptly once the issue was identified. We appreciate you acknowledging the communication and resolution, and we truly take feedback like this seriously as we continue improving our processes. Wishing you all the best, Guerilla Choice Customer Support Team