Guerilla Choice Reviews | Read Customer Reviews of guerillajewelry.com

Guerilla Choice Reviews | Read Customer Reviews of guerillajewelry.com

Guerilla Choice reviews

Showing 3 reviews with 2 stars · Clear filters

Tarasov Ana M.
May 22, 2025
Delayed delivery time and to be sincere…
Delayed delivery time and to be sincere the earrings doesn't look like in the picture because the clasp is a little strange, it doesn't fit in the ears as it was expected. Maybe you have another nice products. The customer care service was good. I received the required information.
Response from Guerilla ChoiceMay 3, 2026
Hello Ana, Thank you for your honest feedback. We always use real product images to accurately represent each piece, and we’re sorry to hear that the item did not meet your expectations in person. Fit and personal preference can vary, and we completely understand that. We also want to mention that you could have contacted us before leaving the review, we would have gladly arranged a return or exchange and made sure everything was resolved for you smoothly. We appreciate your note about our customer service, and we remain available if you would still like us to assist you further. Guerilla Choice
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Teja
May 4, 2024
I thought it can happen only once but…
I thought it can happen only once but it happened again. No information about package, long period of waiting, not knowing it will arrive or not … I am very supportive about this brand but I guess it still has a long way to put everything in order. Dear CEO, start working and don’t just play around. You can do better.
Response from Guerilla ChoiceMay 3, 2026
Hello Teja, Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, especially regarding delivery updates and waiting time. We understand how important clear communication is, and we continuously work on improving this part of the experience. At the same time, we always aim to support our customers and resolve any concerns directly. If there were any open issues with your order, we would have gladly assisted and found a solution. We appreciate your support of the brand and your honesty, feedback like this is taken seriously and helps us refine our processes further. Guerilla Choice Team
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Maria
Mar 28, 2024
My package was “shipped and delivered”…
My package was “shipped and delivered” to a wrong address. Whole time it never did ship. I don’t know why you guys couldn’t just make it show that it was sold out instead of wasting time, but that definitely questioned my trust in the business. It’s also an integrity thing because showing that something was shipped out when it was never there is questionable.I will say the communication was amazing at first and the offer was great to make up for the trouble. However, it turned into me having to reach out multiple times just to get a reply. I decided the best thing to do was just receive my refund and you guys did that in a timely manner. Good luck on your business and I hope you take this as more constructive criticism than hate.
Response from Guerilla ChoiceMay 3, 2026
Hello Maria, Thank you for taking the time to share your experience. We’re sorry to hear about the confusion regarding the shipping status, situations like this can occasionally happen due to system or logistics inconsistencies, but we fully understand how frustrating that can be from a customer’s perspective. That said, we always stand on the side of fairness and transparency. Our priority is to make sure every customer is treated correctly, which is why we processed your refund promptly once the issue was identified. We appreciate you acknowledging the communication and resolution, and we truly take feedback like this seriously as we continue improving our processes. Wishing you all the best, Guerilla Choice Customer Support Team
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