Guardian Service Reviews | Read Customer Reviews of guardianservice.com

Guardian Service Reviews | Read Customer Reviews of guardianservice.com

Guardian Service reviews

Showing 13 reviews with 1 star · Clear filters

steve B.
May 18, 2025
Signed me up at the wrong address
You signed me up at the wrong address
Report
Denise B.
Apr 22, 2025
I was in the process of ordering this…
I was in the process of ordering this service when I realized I had the wrong service. I apologized to the sales person, who was very professional, and ended the call...without purchasing the service. I repeat...without purchasing the service. This is the second time I have informed the company that I did not purchase the service...which is the exact opposite of the emails they keep sending me. Please stop sending me these flawed/incorrect emails. I will keep checking my bank statements to make sure I am not being charged for a service I did not pay for or sign up for. By the way, I did sign up for American Water Resource, (affiliated with the City of Philadelphia where I live) which is the business I was lookig for when I mistakenly called this company. I hope this information offically ends this company's emails to me. I appreciated the professionalism of the customer service agent but I do. not appreciate repeatedly responding to emails from this company insinuating that I purchased a service from them that I absolutely DID NOT PURCHASE!
Response from Guardian ServiceMay 5, 2025
Hi Ms. Benrahou, we've refunded your account and hope you found the service you were looking for! I'm more than happy to talk to you more on the phone or via email if you have additional questions. Best, Kara Credle Communications Manager
Report
Rosetta W.
Jan 3, 2025
I'm only paying for the service I don't…
I'm only paying for the service I don't know what else you can do for me.
Response from Guardian ServiceJan 7, 2025
Hi Rosetta, Thank you for your review - we appreciate your business. While our hope is that you never have to utilize our service (no one likes dealing with sewer or water line issues!) - our utility line warranty is designed to give you peace of mind and help you avoid unexpected repair costs if issues arise. Our goal is to make sure you're protected by offering comprehensive coverage limits, zero deductibles, and 24/7 claims service. We’d love to walk you through the details of your coverage or address any questions you have—ultimately your satisfaction is what is most important to us. Please don't hesitate to reach out if there's anything we can do to improve your experience. Best regards, Peter Kerr VP Customer Success | Guardian Service
Report
Kelli H.
Dec 18, 2024
Canceled my plan
Canceled my plan
Response from Guardian ServiceJan 13, 2025
Hi Kelli, Thank you for sharing your feedback. We hope that you received our communication explaining that our operations team noticed duplicate policies for your account and wanted to make sure you wouldn't be paying any more than you needed to, hence the reason why we chose to remove the duplicate policy. Our goal was only to make sure that you had exactly the right coverage that you need for your plan. We apologize for any inconvenience this may have caused and appreciate you remaining an active customer. We look forward to providing dedicated service should you ever have any issues with your water or sewer lines. Please don't hesitate to reach out if there's anything we can do to help better explain the above. Best, Zach Clayton Co-Founder, Guardian Service
Report
Terence T.
Nov 3, 2024
I'm so confused
I'm so confused. I went through the process to buy your product then I can not get anyone to confirm what I bought. Then I keep getting messages stating I need to buy more. Very disappointed. Usually, when you buy a product, the first step of satifaction is being confident you bought the right product... not the case with yours. I'm still confused and have no idea if I will be covered or not.
Response from Guardian ServiceNov 19, 2024
Hi Terence, Thank you for taking the time to share your concerns and for connecting with our customer service team to address them. We understand how important it is to feel confident in your coverage, and we’re glad we could work with you to resolve this. We’ve listened to your feedback and have taken steps to ensure clearer communication across our platform. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate the opportunity to make things right and thank you for trusting Guardian Service. Best regards, Peter Kerr VP Customer Success, Guardian Service
Report