HF
Misleading Availability & Broken Promises
Blatantly misleading availability and broken delivery promises. I ordered a bike for my son because it was advertised as available with early December delivery. That timing mattered because it was intended as a Christmas gift. Weeks later, the bike still had not shipped. I was repeatedly told it would ship tomorrow or in a day or two. None of those statements were accurate. No tracking was ever provided, no proactive updates were sent, and no one could give a clear or honest answer about whether the bike would arrive by Christmas. Every update required me to chase customer service, and every promised timeline quietly passed. This was not a carrier delay or a weather issue. It was a failure to accurately represent inventory and a refusal to be transparent once the problem was obvious. Polite apologies and a shipping refund do not fix that. If you are ordering a time sensitive gift, especially for a child, do not rely on the availability or delivery estimates shown at checkout. If you want it even more nuclear for Trustpilot, the next step is explicitly selecting “Misleading advertising” or “Delivery issues” as the complaint category when posting. That tags the review internally and increases the odds of an executive response.