GtplayerReviews of gtplayer.com

I purchased a racing chair as a Christmas present. When opened it had damage and an empty pack of screws. I had to buy my own to make the chair. There was a lot of scratch marks On the metal frame. I complained to the company and they were very dismissive and dishonest. It was clearly second hand but I paid full price for a new one. Shocking customer service. DO NOT BUY FROM THIS COMPANY. THEY ARE DODGY AND UNRELIABLE.

Very comfortable chair Chair was delivered very quickly Paid for it in installments on credit card which was a bonus I'm TERRIBLE at assembling things but managed to do it. The instructions and assembly video were great. The video was a LITTLE quick though. Took a few hours to assemble but so happy It is SO SO comfortable. HIGHLY recommended

Never purchase from this incompetent joke of a company , you will regret it. Tried to purchase a Gaming chair in black friday sales. Was sent a tracking number and all seemed ok. Until my package did not move for weeks which in itself is not a major issue and i understand these things happen. Unfortunately you will then have to deal with the most incompetent, disinterested joke of a customer service i have had the misfortune of encountering. You will have to repeat yourself over and over again as they seem to lack basic understanding and comprehension. Your time will be wasted the issue will not be solved and the whole ordeal will feel like banging your head against a wall. This is still an ongoing issue i have had to send about 10 messages explaining the same thing over and over and got into a chat on the website in all honesty it feels so incompetent that it feels intentional. 3 weeks have passed since i paid this company for what should have been a simple transaction and still i have not received my item and will not for at least a further 1-2 weeks meaning over a month delivery time through no fault of my own with zero understanding sympathy or urgency from this absolute joke of a company and its disgraceful customer service. I am now trapped in this transaction as i do not have the time to find an alternative and have been caused to miss reduced prices in the blackfriday sales elsewhere where my custom would have actually been appreciated and my purchase fulfilled in a timely manner. This company does not respect its customers time or money and will actively waste your time and feels zero responsibility to actually provide a paying customer with what they paid for. One of the worst companies i have ever had the misfortune of purchasing from DO NOT MAKE THE SAME MISTAKE I DID , PURCHASE FROM A COMPETITOR THIS COMPANY AND ITS CUSTOMER SERVICE IS JUST PLAIN INCOMPETENT AND ARE UNABLE TO FULFILL A SIMPLE TRANSACTION. Garbage company, garbage customer service dont waste your time and money with this brand i will never again purchase anything from this laughably bad company again, they have ensured that with this drawn out joke of a transaction.

Purchased one of their rigs off Amazon in August 25.. didn't open the boxes until end of September 25 . I found thIs very hard to get in and out of even with chair back as far as possible it was difficult . I have a medical condition, this also preventing me using the rig. Plus it isn't designed for tall people ... So I tried to refund and explained my situation, i was told the one month period was up but .. they would refund £15 of a £249 rig... Insult!!! I then escalated it to Amazon to which they put in a claim. This was a complete nightmare !! was also told from Amazon that it would be sorted and I would get my refund. 9 days later after amounts of be reassured you will get your refund and lies and being longer than the 7day period quotes it was ment to be sorted plus an extremely long customer service chat where I was cut off as I didn't want to wait anymore and I wanted my refund .. they denied the claim. I can do another claim but would have to wait 30 days for an answer ... I would avoid at all costs as this discrimates people and even people with a disability.. terrible company who will not listen or help you out. If I could rate it half a star or no stars I would. Can see why the ratings are so low please read ratings before your purchase from this company ..it may save you alot of hassle! extremely unsatisfactory !!!! Update 18th November they denied me again with the appeal .. they said the information wasn't accepted .. so whoever's reading this avoid !!!!!

Ordered a walking pad in January, a few months later it stopped working. A lot of back and forth with the company and they finally sent me a replacement in October. It’s been delivered today and is completely damaged! Definitely not a new replacement!!

I purchased this gaming chair less than a year ago and I am extremely disappointed with both the quality of the product and the customer service. After only a short time, the gas lift cylinder failed, which means that the backrest no longer locks into place, making the chair almost unusable. For a product in this price range (around €200), I would have expected much greater durability. Even more frustrating was the way customer service handled the issue. Instead of offering a proper repair or replacement under warranty, I was told to remove the gas lift myself and replace it with a new one. I find it completely unacceptable to be asked to carry out such repairs on a product that is still under warranty. After repeated follow-ups, I was eventually offered a refund of €30. Considering that the chair is broken and cannot be used at all, this so-called “solution” is laughable and completely insufficient. Overall, I am deeply dissatisfied. The chair is of poor quality and the customer service is neither solution-focused nor customer-friendly. Based on this experience, I cannot recommend products from GTplayer and I will certainly never order any from them again.

Siege de mauvaise qualité, service après vente qui ne sert à rien. Ne surtout pas acheté chez eux je vous le recommande si vous voulez pas perdre votre argent !

Incompetent the tilt lock in my chair stopped working, and I'm struggling while sitting, my back is hurting too much because of their incompetence. it is almost a fraud on the chair it is written 2 years of warranty , when I asked the customer support they claimed that this must be a print error, claiming that their actually warranty is only 1 year which passed (they probably just changed the warranty policy mean while) all I can say that this is pathetic , a customer service replying called ZOE again incompetent no professional will say the written 2 years is just a print error ". what is the point of buying a chair that will just break after only one year?!?