Garden State Tile Reviews | Read Customer Reviews of gstile.com

Garden State Tile Reviews | Read Customer Reviews of gstile.com

Garden State Tile reviews

Showing 37 reviews with 4 stars · Clear filters

DOT&BERNIE S.
Jan 14, 2020
warehouse materials
warehouse materials need to be double checked for flaws before releasing to customer (doesn't see flaws as well as a contractor). Description of materials on invoices needs better descriptions in case of exchanges / additions / returns. Otherwise, quite satisfied.
Response from Garden State TileJan 17, 2020
Thank you for your review and feedback! We're glad to hear you were satisfied with your experience at Garden State Tile. We appreciate you voicing your concerns regarding warehouse materials and invoices, as we're always looking to ensure our concierge service lives up to its renowned reputation.
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DIANA D.
Nov 23, 2019
Love the customer service and the…
Love the customer service and the products.
Response from Garden State TileNov 23, 2019
Thank you and we love our customers! We appreciate you taking time to give us a 5 Star Review.
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PETER KAREN B.
Nov 5, 2019
Most excellent service by our advisor
Most excellent service by our advisor, a pleasure to work with Karen and Peter Brady
Response from Garden State TileNov 5, 2019
How awesome to hear this! We appreciate the review and hope that you come and see us again!
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CHUCK&GERRI W.
Nov 5, 2019
The tiles them selves were very good…
The tiles them selves were very good quality but unfortunately they didn’t arrive in a timely matter and I had to go back several times
Response from Garden State TileNov 5, 2019
Many apologies that there was a delay in getting the material to you. We do try to make sure we meet the expectations of both the quality of the product and the timeline, and sometimes things do happen and we don't do that as well as we would like. We hope that you give us another opportunity to get it right the first time. Feel free to contact me with some additional details if you have time so that I can make sure we address them so that it doesn't happen again. My cell phone # is 609-505-0939 or you can reach me via email @ [email protected]. I look forward to hearing from you.
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EASTERN S.
Nov 5, 2019
GST have great product selection and…
GST have great product selection and options for tile and accessories trade w/ delivery options too. Some of the price sheets are inaccurate and I have had to purchase more product than intended or quoted to my client- unfortunately. The staff is friendly, and helpful. However, staffing has had a lot of ongoing turnover challenges which can cause a lot of delays in getting correct information, details, deliveries. Remodeling is always dealing with someone's deadline, so that can be an issue at times.
Response from Garden State TileNov 5, 2019
Thank you for taking time to let us know where we have let you down. We are striving to make each transaction the best it can be and are working hard to get there. We appreciate your loyalty and all of the business you give us, and be assured we are focused on getting the right staff to make sure that happens soon.
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BOB P.
Oct 24, 2019
Staff very helpful
Staff very helpful
Response from Garden State TileOct 24, 2019
We appreciate your feedback and are happy to hear you were treated well during the process.
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Angel M.
Oct 17, 2019
Too notch service & nice selectionat
I recently renovated a 6ba/3.5ba house. The service at GST was top notch, and the selection of tiles was also great. However, prices were not as negotiable as expected, so I couldn't simply buy all my tiles from them. For example $7/sqft at GST vs less than $2/sqft at a big box home improvement store for the same exact tile.
Response from Garden State TileOct 17, 2019
We appreciate the business you were able to give to us, and we do try to have a large variety of pricing, quality and material available to our customers for all budgets. We also try to bring in a very different selection that what is sold at the big box stores.
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DON H.
Aug 22, 2019
Good quality
Good quality, some lower priced options would be nice
Response from Garden State TileAug 22, 2019
We are sorry to hear that we did not have enough product in the price point you were looking for. We do try to have a wide variety of products and pricing for every taste and budget. Hopefully you were able to find something that did work. Also next time you visit, be sure to ask about all of our sale items that might fit the budget better, those change frequently!
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