Dissatisfied
The service in-store was great but...
The service in-store was great but I was shocked that there were only ladies in dresses to help me (a lady) load the material when I arrived to pick it up. Also, double the amount of expensive tile was ordered for one area in my home (still unsure who made the mistake) and the request to return two untouched boxes (about $500 worth) was denied. Rather than holding onto the extra tile, my contractor created a way to put it to use even though it put us well over budget. It was nice that GST followed up with a solution to the loading issue.
Response from Garden State TileFeb 15, 2018
I apologize for the overage of material that was ordered. As we normally get the quantities from the contractor, I would ask if you would contact me so we can try and figure out what happened.to see what we can do about the error. I understand the frustration of having to load the material with the help of the 2 women, unfortunately we don't have a warehouse at every showroom for material pick ups, but we do make exceptions when the customer would prefer that to a delivery Here is my contact information, if you would please reach out to me, I would like to chat with you to see how we can make this right. Christy Iacometta [email protected]