G-SHOCKReviews of gshock.com

Horrible on-line experience. I bought a $300 watch and paid $30 for the Express 1/2 day shipping. two days later my watch still hasn’t even been shipped out to me and I can’t get a hold of anyone through email or phone number to give me any kind of update information. As of yet I still have no information as far as when the watch might be delivered or where it is the delivery process. I really expected more from a large company like Cacio and I expected better customer service but I guess not this will be the last time I ever buy anything from them.

Good watches but the service is bad. Could improve a lot

I would give this website 0 stars if I could. I will never order from this place again. I am so upset! I ordered 3 watches from them and when I ordered them they said it was "in stock" which was a lie because after they took the money out of my account which was INSTANTLY, they sent me a message saying that ALL of the watches were "OUT OF STOCK". If I knew they were "out of stock I would not have ordered them. Now I received a message saying that my order has shipped so I tried to track it and it says that my tracking number doesn't even exist. Not to mention it says FedEx and USPS so I'm not even sure who is supposed to deliver them. Also every time I message them which is a lot they never get back to me or answer the phone. Now I'm out almost $300 so please think twice about ordering from this website.

Horrible online and retail experience. Preordered watch and everything was set so I waited for release. Night before releases I get an email that says sorry your order didn’t complete. The item was now sold out and all my time was wasted. Next they released a watch, Goku collab, it sells out in one minute. No ability to preorder or anything. But they continue to advertise it as available everywhere, continue to pretend like it’s a part of their active line up. All misleading and false. I will never own a gshock and will share this to every outlet possible. They do not care about customers, only their image.

Your watches help me navigate and navigation is sexy. Thanks G Shock.

Bitterly disappointed that these weak watches cannot even handle a bit of sea water. Not even diving or snorkelling, just swimming. It's a blatant lie to claim that these watches are 200m water resistant. Ask any diver. Couldn't handle 3m. Pathetic. Watch casing is falling apart.

I own a PRG-270 pro-trek and two G-Shocks so far and these have been serving me for years causing absolutely no problems at all. Really reliable and long-lasting watches, that can withstand all the sport activities, even the most rough situations, I checked that myself!

I have placed an order on the 15th of November 2018 via the official website, received the confirmation with the order id. The money was taken from my bank account. Everything went smooth. The next day I received a letter notifying that my order "has been placed on backorder and will be shipped as soon as stock becomes available". So I was patiently waiting for a few days. Finally, on the 21st of November gshock.com has cancelled the order. At the same time this website was selling the exact models few times after the 15th (when I placed my order) and those people successfully received their items. I don't know what's happened with their system, maybe a glitch or something... but why people who placed orders after me, received them while my order was cancelled 6 days after? Oh and I forgot to mention that their customer support wasn't willing to help me at all. I kept receiving standard e-mails with lots of typos. That's it. Extremely disappointed....