Peaceful Valley Farm & Garden SupplyReviews of groworganic.com

I ordered five trees December 2022. I received them on May 2023. One was dead on arrival. Another never leafed out. Another leafed out and then surprisingly died within three weeks afterward. Three trees bloomed immediately (including the one that died three weeks later.) I picked off the blossoms at the recommendation of Peaceful Valley/Grow Organic. As of 3/27/2023, the peach tree (one of the remaining two that survived the summer) had died at some point over the winter. The plumcot tree is doing very well. I was given credit for the tree that was DOA and the one that never leafed out after waiting until the end of May as required by PV/GO. I was cheated approximately $10 on credit but oh well. I ordered enough trees to avoid paying about $50 shipping which meant that I had to order a total of 5 trees to claim the full credit I received (and was shorted approx. $10.). But, none of that is really the problem. The problem is customer service. There isn't any. No one picks up the phone. No one calls you back. No one returns a personalized email. All I ever got was a one size fits no-one email in response to my question. Here is it March 27th 2023 and I have still NEVER spoke to a human. The icing on the cake is that I am in zone 6 and these geniuses sent my five BARE ROOT trees ($200 worth) during the coldest month in my USDA zone. Ground completely frozen on January 30th, 2023! I emailed them multiple times asking for advice on how to keep five bare root trees alive until my ground thawed. No response. Not once. They avoid responsibility like a wayward child. Go somewhere else to buy nursery stock. These guys do not offer anything that you cant get from someone else. Or, spin the wheel and see if you get lucky.

Terrible customer service. No communication skills. No professionalism. I tried to orders some things. They took my money but nothing else every happened. (no tracking number ever sent). I asked three weeks later and got a response that the would check. The following week I sent another email asking and got a refund "Per my request". I didn't request a refund...I wanted the stuff I ordered. Why are you even in business?

Ordered in stock on the shelf items for retail location pick up as I'm a distance away but pass through often enough to do a pick up. I was never informed products were available for pick up, no emails, no phone or text calls, nothing, I had to reachout and be told oh there here and have been ready to ship to you, not what I ordered or requested, nor did anyone inform me.of this. They keep blaming Covid as it seems to be their best excuse for anything they deem to blame their faults on. I am still fighting for a refund on my order that they state was refunded days ago but has not been issued back to me. Avoid this business , thy only cater to the snobs in the region and are way too pricey , customer service is null and void , and not worth it at any price or otherwise.

I bought my trees on 1/4/21. It’s April 5th now and I still haven’t received them. Emailed Grow Organic several times about the status and they promised me they’ll ship out my trees. Even promised to talk to the boss and get my shipping expedited. This was a lie. They finally told me they doing have the trees and blamed it on the grower. Only took them three months to tell me this. I tried to write a review on their website but it's not going through. I guess they don't like the truth.