Tracy D.
Sent the wrong product and then blamed me
I ordered hyaluronic acid serum. They originally overcharged me, which I caught and they were willing to return the overcharge amount. The order arrived a month later but was a different product. I sent screenshots of the original order and pictures of the different product. They have been denying that they sent me the wrong product and trying to make me pay for it anyway, offering me a few dollars off. When I insisted on a refund and provided undeniable evidence that it was their error, they told me I'd have to pay to have it returned to China. This company appears to be scamming people. They are trying to force me to pay for a product I didn't order, don't want and don't trust. They insist I will need to pay to return a product that I did not order, do not want or trust if I expect a refund. I have had to pursue third party mediation as their customer care is just gaslighting me. What a waste of time and money.



