As a leader in hydroponics equipment, we offer a range of items such as LED grow lights, grow tents, and HPS grow lights. Visit us online today at GrowAce.
GrowAce.com (growace.com) has 135 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Factory Equipment · Rohnert Park, California
Excellent
Factory Equipment · Palmdale, California
Excellent
Factory Equipment · San Luis Obispo, California
Excellent
Factory Equipment · Lake Forest, California
Great
Showing 70 reviews with 1 star · Clear filters
Marg33
Took 6 weeks to get my full order for a grow kit, despite the claims of orders shipped in 48 hours. Had to call several times to find out where my tent was...kept getting told it was a supplier issue. After 5 weeks I requested a refund and was offered a replacement tent they claimed was an upgrade but was actually a slightly larger but far lower quality product. Way too many others with same issue.
Mychael G.
Bad service. Horrible shipping. Takes forever. Stay away from growace.
J D.
Don't buy from this company. They sent me two lights. The first one. the ballast was defective and had a ton of screws floating around INSIDE or it. The second one came damaged maybe from shipping but also had a ton of screws floating INSIDE it.Wanted to switch brands. Then the phone rep said I'd have to pay for shipping their defective light back. Since I wasn't exchanging it. The person who handles the email complaints and the customer service agents who handle phone calls don't seem to be on the same page. Then I was offered a measly 5% discount on a new light. Which won't even cover shipping.
larry R.
wow not happy at all with your service. I made an order for 2 day shipping and I got and e mail telling me it will come in 8 days ..I was tould 48 hour packing time .pluss shipping no need to pay for faster shipping when they take there sweet time packing your order . thats unacceptable..your set up I bought last year blew, right in the last 60 day flowering time I needed it asap but your staff blew me off making me waite 8 days I made an order on wensday morning and arrives on Tuesday the next week you suck I will never buy from your site cuss you don't care about your coustomers..outher sites ship in to days your site does not you rip the comsumer off ..buyer be ware..
Shaun A.
Never again will i order from this place. I ordered tall humidity domes and extreme trays for cuttings i had coming from Puerto Rico. I recieved the trays very quickly. I called and informed them i only recieved part of my order and was told it was a computer issue and they would be sent out immediately and i just get them by Thursday 8/24. They still didnt arrive after calling them again today i was told they still have not shipped. Very disappointed
John K.
Do NOT i REPEAT do NOT order from this site!! Me and my roommate just ordered from this site a very small order and they required us to send our ID pictures of the front and back of our credit cards to a 3rd party company took 7 days just for them to decline our orders. Now its gonna take an additional 3-5 days for my refund to get back on my card. They claim to be discreet and have discreet shipping but in my experience that is 100% Completely FALSE! STAY AWAY. Get what you need locally or from a different site GrowAce.com has a third party verification company that collects data. If discretion is what you want this is NOT the company for you.