As a leader in hydroponics equipment, we offer a range of items such as LED grow lights, grow tents, and HPS grow lights. Visit us online today at GrowAce.
GrowAce.com (growace.com) has 135 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Factory Equipment · Rohnert Park, California
Excellent
Factory Equipment · Palmdale, California
Excellent
Factory Equipment · San Luis Obispo, California
Excellent
Factory Equipment · Lake Forest, California
Great
Showing 70 reviews with 1 star · Clear filters
Marty S.
I bought a bulb from these guys and paid for two days delivery. Thirty two days later I received it. Twice they told me that they were going to send my money back.217 dollars for a one hundred dollar bulb my word means something to me I would not buy from them ever again and I tell everyone I know what they did I have never dealt with anyone as bad as they are. Marty Mo.
Amber Leigh Dorsey D.
Worst customer service ever! I ordered a Phat Filter, 6" x 39", 800 CFM and when I opened the box there was a huge dent and charcoal dust all over the place. I wrote 2 emails to customer service and all I got was crickets. They haven't responded to my inquiries what so ever. I would never order another product from these con artists. Under no circumstances order anything from these scammers.
Jacinta C.
Terrible bunch of liars. Claim to be "small family owned business who care about their customers". Bull crap. Claim "outstanding customer service" Bull crap. On hold for 13 minutes trying to find out why my product ordered 31 hours prior hadn't shipped. Given a line of total CRAP. And no guarantees it would ship anytime soon. Bull crap! Update: Called last night and was told my item -- despite being listed as "in stock" is "probably" out of stock. I asked for refund and was told "maybe". I filed fraud complaint with PayPal.
Response from GrowAce.comApr 28, 2022
Hello Jacinta, First and foremost, we sincerely apologize for the inconvenience this has caused you. All orders go through 24-48 hr processing. Once processed, it will be shipped on you preferred shipping method. A shipping confirmation will be sent you your email address as well. You may call us at 1 888-621-0062 or send us an email at [email protected]. Thank you.
Philllp
So I ordered the aircube 6 pot system with the intent of expanding it to 36 in the next year.. I paid for the larger 105 gallon reservoir. Well the sent me a cheaper brand off their website. When I called about the mistake, I was told they would reach out by email. So more bad customer service. They offered me a $30 store credit if I was willing to keep their mistake. Funny part about this is that the grow ace model retails for $199.00 and the knock off brand retails for $119.00 on their site. Seriously you call that great customer service. So you offer me $30.00 and theirs a price difference of $90.00 your still ahead $60.00 and you want me to live with your mistake! Buyers beware! Then in your reply you throw my address out there! Again worse customer service in any industry!
Response from GrowAce.comApr 7, 2022
Hello Phillip, First and foremost, we sincerely apologize for the inconvenience this has caused you. We have already processed a replacement of the wrong tank and was shipped via FedEx tracking number 271555055873. We have also provided a $30 store credit for the inconvenience. We sincerely apologize again for the mistake. Rest-assured, we will assist you every step of the way and will continue to do so. Please don't hesitate to contact us if you have any concerns. We truly appreciate your cooperation and time. Keep safe! Best Regards,
Mario
This website is absolute scam. They sent me a completely defective CO2 controller and now they won’t reply back email AND THEY HANG UP ON PHONE CALLS. They charged me $230 and now they tell me they can’t do anything. They were contacting me and messaging me over and over when the order wasn’t placed yet. After placing the order and receiving a defective controller, now they ignore me and won’t do anything about return and refund.
Response from GrowAce.comFeb 16, 2022
We're sorry to hear that your product came with a manufacturer defect we would love the opportunity to resolve your concerns At this time, we do see our support team has been in contact with you every step of the way and will continue to do so. We would love to offer the best resolution possible for you, please keep in mind our support team has been asking for more information, and once received, we can proceed in the route of a return or replacement. We look forward to working with you and resolving this issue at hand.
Terry
they are the worst company I have dealt with sent wrong items dont answer Emails and wont give refund nobody I have talked to knows anything just wants you to email .
Response from GrowAce.comNov 24, 2021
Hello, we are sorry to hear about your most recent experience with us. At this time, we do see our support team has been in contact with you every step of the way and will continue to do so. We apologize if you have received a different controller brand, however agreed to keep if with a $10 refund plus a $15 store credit. If you wish to return the controller module, this applies to our standard returns policy since the refund and the store credit were already processed. We look forward to working with you and resolving this issue at hand. Best Regards,
philip L.
ORDERED TWO BULBS RECEIVED ONE EMAILED SEVERAL TIMES AND GOT SEND A PICTURE WHATS A FREAKIN PICTURE GOT TO DO WITH GETTING MY SECOND BULB AND THE PHONE # IS IN INDIA I'M GUESSING ROOSTERS IN THE BACK GROUND I WOULD GUESS THIS IS A FRAUDULENT BUSINESS SO BUYER BEWARE. JUST WANTED MY SECOND ITEM THEY GOT THIER MONEY.
GÖST G.
Dishonest, accusatory customer service. I had a packag lost. There were many conversations with their customer service & they were unwilling to do anything to help me in the short term. They then came back several weeks down the road & said that fedex ruled my package was delivered correctly & it must have been stolen! I know that was not the case. As you can tell by this whole page, this company is willing to go to incredible measures not to replace problem orders. I would never do business with them again.