Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official reviews

Showing 379 reviews with 5 stars · Clear filters

Danielle D.
May 27, 2023
90 Day money back guarantee is honoured
I found this product not very useful but the company honoured their 90 day money back guarantee
Response from Grounding OfficialMay 27, 2023
Dear Danielle, We're deeply sorry for the delay in response and the frustration it has caused. We value our customers and your satisfaction is our top priority. Recently, we've seen an unprecedented surge in demand for our products, leading to a high volume of orders, emails, and calls. We are actively working to scale our operations and customer service to meet this increased demand. However, this unexpected surge has resulted in longer response times than our typical 24-hour commitment, and for that, we sincerely apologize. We understand your concern regarding the return of our product and your wish to make use of our 90-day money-back guarantee. We are committed to honoring this guarantee and we respect your decision if you found that our product was not the right fit for you. As a gesture of goodwill and to make things right without further delay, we have processed a full refund for your order. Please note, there's no need to return the product - you're welcome to keep it. We also encourage you to give the sheet another chance if you feel up to it. We have had feedback from numerous customers who, like you, initially noticed subtle improvements that increased gradually over time, while others have experienced dramatic results from the very beginning. It can sometimes take a little longer for some individuals to experience the full benefits of grounding. We're currently expanding our customer support team to better manage inquiries and provide a more seamless experience in the future. Your feedback is invaluable to us and it helps us grow and improve our service. We thank you for your understanding and patience during this time, and we hope to regain your trust in the future. Best Regards, Sophia, CS Grounding Official
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Dan
May 24, 2023
My deep sleep duration has increased…
My deep sleep duration has increased according to my fit- watch and I wake up feeling like I had a restful night of sleep. I like the full fitting grounding sheet for the bed.
Response from Grounding OfficialMay 25, 2023
Dear Dan, Thank you for taking the time to share your positive experience with our grounding sheet. We're thrilled to hear that you've noticed an increase in your deep sleep duration according to your fit-watch, and that you're waking up feeling well-rested. Quality sleep is an essential part of our overall health, and it's fantastic to hear that our product is contributing to your better nights. The full-fitting grounding sheet was designed with the aim of maximizing the benefits of grounding, and we're glad you appreciate its design. Your feedback is immensely valued as it helps us to continue making products that serve and satisfy our customers. We hope you continue to enjoy restful sleep and feel rejuvenated each morning. If you have any questions or need any further assistance, please don't hesitate to reach out to us. Best Regards, Sophia, CS Grounding Official
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Tami
May 23, 2023
This is an outstanding company…
This is a company with honor and integrity trying very hard to meet the expectations and needs of their customers. You will not be disappointed or have anything to be concerned with. Please be aware that the product time in transit could take as long as a month due to unforeseen circumstances with customs and delivery providers. Just be patient and know ahead of time this and you will be thrilled with your purchase!
Response from Grounding OfficialMay 25, 2023
Dear Tami, Thank you so much for your kind words and understanding. Your support means a lot to us, especially during these challenging times. We are indeed doing our best to meet the expectations and needs of all our customers. We have been experiencing a high demand for our products, which has caused some delay in processing and shipping orders. Additionally, external factors such as customs and delivery providers can sometimes lead to longer transit times. Your understanding and patience with these unforeseen circumstances are greatly appreciated. We're thrilled to hear that you're satisfied with your purchase and we hope that our products continue to bring positive changes to your wellbeing. We're continually striving to improve our processes to ensure smoother transactions and deliveries in the future. If you ever have any questions or concerns, please feel free to contact us. We're here to help. Best Regards, Sophia, CS Grounding Official
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T F.
May 20, 2023
Updated
And an update to the update.. the sheets did arrive and we are satisfied with our purchase! Updating the review to reflect that we did hear back from the company after the most recent call we made. I feel confident that the sheets are on their way and that they will be wonderful, as the person recommending them to us, raved about them. I am sure they will be deserving of the 5 stars. We understand about the delay/customs and such, but was just concerned that we could not get in touch with anyone initially. We are looking forward to the sheets arriving! Initial review: I am looking for assurance that our sheets are coming. We placed the order on March 7, 2023, and it specified 5-7 days to ship on the website. We received an email thanking us for the order, and that they will be shipping soon. When we did not receive follow up from our attempt to contact the company to inquire of the whereabouts of the sheets, we began to get concerned. I believe this is a legitimate company, because someone referred these particular sheets to us, but feel that information on shipping is not accurate. If it will take a month to get them, t should be noted somewhere that we should expect that. We are ok with waiting, but it is concerning when you are told 5-7 days to ship and a few weeks go by and you hear nothing. (Even when trying to contact the company). We did make another attempt to contact them again today and hope to hear back, but just be aware there may be delays and lack of follow up on concerns right away. I am hopeful that they will arrive, and will be all that we expect them to be! Just a little disappointed that there is not more/accurate communication on the shipping process and what to expect.
Response from Grounding OfficialMay 22, 2023
Dear Valued Customer, First and foremost, we'd like to extend our deepest apologies for the delay and confusion regarding your order. We understand how disappointing and concerning it can be to have a discrepancy between what is expected and the reality, especially when it involves a product you're looking forward to. Please be assured, we take your feedback seriously and are actively working to rectify this situation. As you may have observed from recent reviews, we've been experiencing an unexpectedly high volume of orders and inquiries, which has unfortunately led to some delays in our shipping times and responses. We sincerely apologize for this inconvenience and thank you for your patience. To address these challenges, we've embarked on a comprehensive plan of action. This includes the expansion of our production capabilities with an additional factory already under construction and significantly increasing our customer support team to manage inquiries better and provide a seamless customer experience. Regarding your order placed on March 7, 2023, it is indeed in transit. We partner with two different couriers, which sometimes results in a tracking number that shows little progress for a portion of the shipping journey, but rest assured, your order is on its way. We agree with you; clear and accurate information regarding shipping is crucial, and we're actively working on improving our communication in this regard. We deeply regret any anxiety or concern this situation may have caused you. We'd like to reassure you that we value your satisfaction above all else. If your order does not arrive within the next week, we will provide a full refund and let you keep the product when it does arrive, without any additional charges. This is a promise we intend to keep. We genuinely appreciate your understanding and patience during this time and hope to regain your trust and deliver a better experience in the future. Best Regards, Grounding Official
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Jess R.
May 16, 2023
Truly Restful Sleep!
I have been absolutely amazed by Grounding Official and these earthing sheets! Great communication from the moment I ordered and the product arrived beautifully packed with easy to read instructions. My first order I just started out with just (1) sheet and put it on my bed. I noticed within 2-3 weeks that both my husband and I were sleeping better. We were waking up rested and feeling better throughout the day. I have also noticed over the last couple months that the ugly spider veins in my legs are not nearly as prominent, they have faded and even seem to be shrinking in size. I just recently ordered sheets for the whole family along with pillow cases! I look forward to seeing what other benefits we will see!
Response from Grounding OfficialMay 18, 2023
Dear Jess, Thank you so much for your wonderful review! We're absolutely thrilled to hear about your positive experience with our Grounding sheets and the notable improvements in your sleep and overall well-being. It's very rewarding to know that you and your husband are waking up more rested and that our product has contributed to your daily vitality. Your observation about the reduction in the prominence of spider veins is also very interesting and encouraging. We're grateful for your trust in our products and for choosing to extend their benefits to your entire family. We take pride in the quality of our products, from the moment of ordering to the final product usage, and it's satisfying to hear that you had a smooth experience all along. We can't wait to hear about any further benefits you and your family experience. Please feel free to share your journey with us, and if you have any questions or need any assistance in the future, don't hesitate to reach out to us. Thank you once again for your wonderful feedback. We look forward to continuing to serve you and your family in the future! Sincerely, Grounding Official
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Kayla Rene B.
May 15, 2023
I have PTSD and Dissociation
I have PTSD with terrible dissociation. When I lay on my Grounding sheets and pillowcases, I feel instantly calmer than I normally am at a base level. I can physically feel my body relax into my bed, when for me, bed wasn’t a safe place. It was a traumatizing place that brings back horrible memories repeatedly. Because my body is able to actually start relaxing in a real bed, I’m getting better quality sleep than I probably ever have, and I’m starting to be able to think more clearly, to focus and work longer and have more tolerance for stressors throughout the day. I was surprised how quickly I noticed a difference with these sheets and pillowcases, but I also dissociate way less when I lay on them, which is wonderful, because dissociation can be quite distracting when it comes to trying to function in life. Thanks also for the prompt customer service when I wasn’t sure how long it was going to take for my order to arrive.
Response from Grounding OfficialMay 18, 2023
Dear Kayla, Thank you so much for taking the time to share your personal experience with us. We're truly touched and honored that our Grounding sheets and pillowcases have made such a positive impact on your life. Hearing that you are feeling calmer, sleeping better, and experiencing less dissociation is an inspiration to us. It is stories like yours that motivate us to continue producing our products with utmost care and dedication. We understand how crucial a safe and restful sleep environment can be, particularly for individuals dealing with PTSD, and we're deeply gratified to know that our products are helping to make your bed a safer and more relaxing place. We're also pleased to hear that our customer service team was able to provide prompt assistance when you needed it. Our aim is to always be there for our customers, providing the best service and support possible. Once again, thank you for sharing your inspiring journey towards improved well-being with our products. We wish you continued progress and tranquility in your healing process. If you have any more questions or if there's anything else we can assist you with in the future, please do not hesitate to get in touch. Sincerely, Grounding Official
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Fred C.
Apr 26, 2023
Great company to do business with
Very fast shipping this was my third order and everything was great. The sheets are really nice and they do what they are supposed to do Great product
Response from Grounding OfficialMay 3, 2023
Dear Fred, Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you have had a great experience with our company and that you are satisfied with the quality of our sheets. At our company, we work hard to ensure that our products meet the highest standards and that our shipping process is as efficient as possible. It is always rewarding to hear that our efforts are making a positive impact on our valued customers like you. Your continued support and loyalty mean the world to us, and we are grateful for the opportunity to provide you with the products you love. If you have any questions or need assistance in the future, please don't hesitate to reach out to our customer support team. We are always here to help. Once again, thank you for your kind words and for choosing our company. We look forward to serving you again in the future! Warm regards, Sophia, CS Grounding Official
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Joshua S.
Apr 23, 2023
Grounding Sheets are Legit!
We’ve had these sheets for about five days now and every night we have slept on them. We have slept the whole night through me and my wife are super pleased and grateful to have found these. Getting into bed at night we feel so cozy and fall asleep fast. We try to ground ourselves as much as possible walking outside barefoot, but with the busy work schedules and daily lives, we are unable to get as much grounding as we would like. With these sheets, we are able to be grounded for at least eight hours a day while we sleep. They have been a total game changer so far and we can’t wait to see the results long-term. Thank you so much for your product.
Response from Grounding OfficialMay 3, 2023
Dear Joshua, Thank you for sharing your wonderful experience with our grounding sheets on Trustpilot! We are delighted to hear that both you and your wife have enjoyed improved sleep and a sense of coziness since you started using our product. It is our mission to provide high-quality grounding solutions for people like you who lead busy lives and may not always have the opportunity to ground themselves outdoors. It's truly rewarding to know that our sheets have been a game-changer for you, contributing to your wellbeing and ensuring you can experience the benefits of grounding even during your resting hours. We appreciate your dedication to a healthy lifestyle and are glad that our product can play a part in enhancing your daily routine. As you continue to use our grounding sheets, we hope you'll experience even more positive results in the long term. Please know that we are always here to assist you if you have any questions or need support in the future. Thank you once again for your kind words and for choosing our grounding sheets. We wish you and your wife many more restful nights ahead! Best wishes, Sophia, CS Grounding Official
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