Bridget S.
Integrity and good customer service
I ordered a grounding sheet several months ago and my husband and I slept on it every night since receiving it. Neither of us felt any difference with it. I wrote to the company to let them know and they refunded our money immediately. This is excellent customer service. This company has integrity!
Response from Grounding OfficialJul 2, 2023
Dear Bridget, Thank you for sharing your experience with our grounding sheet. We're truly sorry to hear that you didn't notice the benefits you expected, as our goal is to provide products that make a positive difference in our customers' lives. However, we're glad to know that you had a positive experience with our customer service and appreciated our immediate action to resolve your concern. Your words about our integrity mean a lot to us, as we strive to ensure our customers are satisfied not only with our products but also with the service they receive from us. Please remember that everyone's body responds differently to grounding, and some people might not notice significant changes immediately. We encourage you to continue exploring the benefits of grounding through other practices like walking barefoot outdoors whenever possible. We thank you for giving our product a try and for your understanding. Should you have any questions or need assistance in the future, please don't hesitate to reach out to us. Best Regards, Grounding Official




