Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official reviews

Showing 31 reviews with 2 stars · Clear filters

Allison T.
Oct 11, 2024
The product itself is wonderful but customer service is horrible
Update: 11/17 I did receive the free grounding sheet after emailing back and forth. Unfortunately I believe it must be defective as it is not working like my smaller grounding sheet. The product itself is wonderful. I have been able to sleep so much better and the aches and pains I normally feel through the night and when I wake up are gone. The issue is with the customer service. The first issue is with the shipping time. I purchased the grounding sheet on July 27, when I emailed customer service to check on the status of my order, I did not receive an answer back until I after I received the order on August 7. Customer Service emailed on August 8 letting me know my item had been delivered but did not answer any of my other questions. The next and largest issue I have is on September 2 I received an email from grounding official stating if I left them a one to three minute video review, they would refund my first purchase and send me another free product. I recorded the video that day and sent it in. I did not receive a confirmation that they received the video so I emailed customer service on September fourth, I did not receive an email back from customer service until September 11 where they stated they did not have a confirmation of receiving my video and asked that I send in a screenshot of when I sent the video. I replied back that day with a screenshot and did not hear back from customer service again until September 18th. In the September 18 email they stated my request has been sent to management. I sent another email on September 25th inquiring as to where the refund and free product is. In an email on September 30 customer service said that they have sent my email to management again. I still have not heard back and today is October 11. I highly recommend you purchased your grounding sheets from another company.
Response from Grounding OfficialOct 12, 2024
Dear Allison, Thank you for providing all the proof regarding your video review submission. We sincerely apologize for the delays and inconvenience you’ve experienced. Due to the high number of participants in the campaign, we were initially overwhelmed as we had to manually organize and verify each video to ensure they met the criteria. We want to assure you that we have now received and confirmed your video. As promised, the refund for your review has been processed, and we’ve also sent you an email regarding the free gift request. We deeply regret any inconvenience caused during this process, and we truly appreciate your patience. This was our first time running a campaign of this nature, and thanks to your feedback, we’ve learned a lot and will definitely improve the process next time. Thank you again for your understanding. Best regards, Grounding Official
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Amandasr73
Jul 19, 2024
Product has major malfunctions
Product has major malfunctions I first returned the pillowcases because the wires didn't make sense to where they are set to be plugged in and it was uncomfortable to have these wires running in awkward positions (because you can only plug into the location provided). Then I had to return the sheets. Not a good product at all. The sheets malfunction and shock and burn on a regular basis. Not GROUNDING, only SHOCKING! Customer Service told me I had to pay to ship the return. Okay. So I did. They received the return. Sent me an email asking if I would like to get $150 plus my full refund for leaving a video review. I responded immediately YES. That was July 8th. NO RESPONSE! This company is a joke. They have literally GHOSTED me, and their own EMPTY offer. I WILL NEVER EVER PURCHASE FROM THIS COMPANY EVER AGAIN. BUYER BEWARE!!!!
Response from Grounding OfficialJul 20, 2024
Dear Amanda, Thank you so much for sharing your experience and concerns with us. We appreciate your detailed feedback and are here to address each of your points comprehensively. We are truly sorry to hear about the issues you encountered with our grounding sheets and pillowcases. The discomfort caused by the wiring and the malfunctions you described are unacceptable. We assure you that we are investigating these issues with our quality control team to prevent them from happening again. We understand your frustration with having to pay for the return shipping. We aim to provide a smooth and fair return process, and it seems we have fallen short in your case. We are currently reviewing our return policies to make them more customer-friendly. Rest assured, your feedback will help us improve. Your experience highlights areas where we need to improve, and we are committed to making those changes. We value your feedback and will use it to enhance our products and services. Thank you for your patience and understanding. If you have any further questions or need immediate assistance, please contact our Customer Support team directly at [email protected] Best regards, Grounding Official
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Vaughn H.
Feb 21, 2024
Didn't last too long
I bought these grounding sheets after hearing great things. They were so great that I bought 2 sets. But after owning them for 6 months they barely work so I contacted Grounding Official. Their response to me after spending hundreds of dollars on their sheets was "Hi Vaughn, Thank you for reaching out to us. We regret to inform you that our return policy lasts 90 days after your order has been delivered. If 90 days have gone by since your product(s) were delivered, unfortunately, we can’t offer you a refund, exchange, or replacement. We are hoping for your kind understanding. Please let us know if you have any questions or need further assistance. We will be happy to assist you. Regards, Franco, CS Grounding Official"
Response from Grounding OfficialFeb 21, 2024
Dear Vaughn, Thank you for bringing your concern to our attention and for the detailed explanation of your situation. We understand the importance of maintaining the effectiveness of our grounding sheets, especially considering your investment in our products. To address the issue you've encountered with the sheets' conductivity after 6 months of use, we're willing to take an extra step to ensure your satisfaction. We appreciate your efforts in using a multimeter to test the conductivity of the sheets. To assist us further in evaluating the situation, could you please share a video of the test not working? This will help us to accurately assess the condition of your grounding sheets. Here are the steps to conduct a thorough test on your grounding bed sheets: Check Multimeter Battery: Verify that your multimeter is operational by checking its battery or conducting a quick functionality test. Set Multimeter: Adjust your multimeter to the resistance (Ω) setting, signified by the ohm symbol. Use the auto-range feature if available, or manually set it to a low resistance range (e.g., 200 ohms). Test Ground Connection: Insert one multimeter probe into your electrical outlet's ground port. Touch the other probe to the metal part of the grounding cord's plug. A low resistance value indicates a solid ground connection, while high resistance suggests issues with grounding. Test Sheet Conductivity: With the grounding cord connected to your sheet, touch one probe to the sheet's conductive thread. Touch the other probe to the grounding cord's metal part. Low resistance validates the sheet's conductivity; high resistance indicates a problem. For optimal results, ensure you're testing in a properly grounded outlet. If your home's electrical system or the grounding cord shows high resistance, it may require further inspection or replacement. Upon receiving the video and verifying the test results, we'll proceed with a suitable resolution, such as replacing the item if it's indeed not working properly. Our priority is your satisfaction and the efficacy of our products. Please send the video to our customer support team at your earliest convenience. We're here to assist and ensure you continue to benefit from grounding technology. Best regards, Grounding Official
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Joel
Jan 19, 2024
A Mixed Experience with Grounding's Customer Service
Recently, I had an interaction with Grounding's customer service that left me with mixed feelings. I'm sharing this experience to provide constructive feedback to the company and insights for potential customers. After making a purchase using a promotional code, I quickly found a more favorable promotion and reached out to Grounding's team, hoping for a simple adjustment. My goal was to honor my original order while taking advantage of the better discount, which seemed like a practical and fair solution for both parties. However, I was disappointed by Grounding's response. They informed me that the additional discount I found could only be used on a subsequent purchase within a certain timeframe. While I recognize the necessity of policy adherence, this approach felt rigid and lacked consideration for customer circumstances. It was a missed opportunity for Grounding to show adaptability and understanding – key aspects of customer service that enhance overall satisfaction. Despite this, I chose to maintain my order out of a sense of integrity, though it meant paying more than I had initially planned. This decision, while in line with my principles, was nonetheless disheartening. In conclusion, while Grounding may offer commendable products, there is notable room for improvement in their customer service. A little more flexibility and empathy towards customers could significantly elevate the shopping experience and foster deeper customer loyalty.
Response from Grounding OfficialJan 20, 2024
Dear Joel, Thank you for taking the time to share your recent experience with our customer service team. We genuinely appreciate your honest feedback as it provides us with valuable insights into how we can improve our service. We apologize if our response regarding the promotional code did not meet your expectations. Our intention is always to provide clear and consistent information about our policies, but we also understand that each customer's situation is unique. Your feedback highlights an important area for us to consider - the balance between adhering to policies and being adaptable to individual customer needs. We're grateful that you chose to maintain your order despite the circumstances. Please know that your principles and understanding are deeply appreciated. We take your comments seriously and will reflect on them as we strive to enhance our customer service approach. We're committed to not only offering high-quality products but also ensuring a positive and satisfying experience for our customers. We hope to better serve you in the future and truly value your continued support. If there's anything else we can assist you with, or if you'd like to discuss this matter further, please feel free to reach out. We're here to help. Best regards, Grounding Official
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Julie
Nov 14, 2023
Bad Shiiping information
I ordered from this company with express shipping 5-7 days. After order is placed you get a pop up saying that delivery comes from Germany. Finding out that 5-7 days means to ship out of Germany. It actually takes at least 3 weeks minimum to receive but probably longer. I ask company to post the real shipping times and not wait til order is placed to then give a pop up of shipping. That should be stayed up front before ordering. But I got no legitimate response to that.
Response from Grounding OfficialNov 14, 2023
Dear Julie, Thank you for sharing your feedback and concerns regarding our shipping process. We genuinely apologize for any inconvenience you experienced and appreciate your valuable input. Our aim is to provide accurate and transparent information to our customers. We understand that clear communication is vital, especially when it comes to shipping times. While we do mention that delivery originates from Germany, we acknowledge that there may be room for improvement in clarifying the expected shipping duration upfront. Currently, our shipping time is estimated to be 5-7 business days after the order has been processed. However, shipping internationally from Germany can sometimes lead to unforeseen delays due to courier processes and customs clearance in the destination country. Please know that we are actively exploring opportunities to enhance our shipping process, working closely with our partners to minimize any potential delays, and striving to provide a smoother and more efficient experience for our valued customers like you. Your feedback is invaluable in helping us make improvements, and we sincerely appreciate your understanding and patience throughout this process. If you have any further questions or concerns, please do not hesitate to contact our customer support team. Thank you for choosing Grounding Official, and we look forward to serving you even better in the future. Best regards, Grounding Official
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Patriot F.
Aug 12, 2023
I have emailed them 4 times with no…
I have emailed them 4 times with no response on my order. The product doesn't show up in 5 to 7 days like stated. I'm starting to think this is a scam and I'll never receive my order. Update...I received my order yesterday 18 days after ordering. Haven't used it yet to leave a review in that aspect.
Response from Grounding OfficialAug 14, 2023
UPDATE: Dear Chase, We genuinely apologize for the concerns and discomfort this delay might have caused you. We fully understand the frustration of waiting, especially when eager to receive a product. Upon investigating your order details, our records indicate that your order was successfully delivered to your front door or porch in WATERFORD at 9:13 am on August 15, 2023. Can you please confirm if you've received the package? We strive to provide the best service possible, and charging the credit card promptly is a part of the purchasing process, while the emails are our way of keeping our customers informed. We truly regret any confusion or inconvenience this might have caused you. Thank you for your patience, and we sincerely hope that your future experiences with us are seamless. Best regards, Grounding Official ORIGINAL RESPONSE: Dear Valued Customer, First and foremost, we sincerely apologize for the inconvenience and concern you've experienced. We strive to provide the best possible service to our customers, and it's clear we missed the mark in your case. Regarding your order, we have made a request through Trustpilot for your information, so we can immediately investigate and rectify the situation. Please understand that we genuinely value our customers and their satisfaction, and the scenario you've described is not reflective of our usual standards. We are definitely not a scam and take claims of unarrived products and a lack of communication very seriously. As soon as we have the required information, we will act swiftly to address and resolve any issues concerning your order. Again, we apologize for the oversight, and thank you for bringing this to our attention. Please give us the opportunity to make this right for you. Best regards, Grounding Official
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Mike S.
Jul 6, 2023
Poor Elasticity
Arrived in 2-3 weeks. We’ve been using it for a few weeks. The elasticity of the fitted sheet seems to be low quality and is coming off every night now. They asked for feedback so I gave it to them… they asked for a review. So here it is.
Response from Grounding OfficialJul 9, 2023
Dear Mike, I'm really sorry to hear about your experience with the elasticity of our fitted sheet. We take great pride in the quality of our products, and your feedback is concerning. In light of this, we are more than happy to provide a solution that best suits you. We can either arrange for a replacement product to be sent to you, or if you prefer, we can issue an immediate full refund for your purchase. Please rest assured that we are committed to providing our customers with high-quality products and outstanding customer service, and we're eager to rectify this situation. Thank you for bringing this to our attention. Best regards, Grounding Official
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