Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.
Grounding Official (groundingofficial.com) has 655 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
groundingofficial.com
Website
groundingofficial.com
Category
Manufacturing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: September 2026.
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Fantastic customer service and communication. Could not be better, thank you.
Response from Grounding OfficialJul 26, 2023
Dear Sue,
Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you appreciated our dedication to providing excellent customer service and clear communication. This is a fundamental part of our mission at Grounding Official, as we understand how important it is to keep our valued customers like yourself well-informed and confident in their purchases.
Our team strives each day to exceed expectations and it's always incredibly rewarding to hear when we've achieved that. Your kind words are the motivation that keeps us going!
Remember, we're always here for you. Should you have any further questions, need assistance, or even if you'd just like to chat about the benefits of grounding, please don't hesitate to reach out.
Best regards,
Grounding Official
AH
Andrew H.
Order #54597 update see below did receive product
Order #54597
Still waiting on sheets. I ordered in the beginning of July. Sent several emails from their support team. They should let customers know before ordering that it will take 3-4 weeks to get their product. It's a false sense of reality to say 5-7 day shipping time. They make a usps shipping label 3 days after order which currently still states as of today when you track it that usps is awaiting their shipment to be delivered to them so that it can be delivered to me. I understand things happen beyond all of our control, but I didn't even realize it was being shipped from another country until I emailed customer service about an order update. I am believing that once these arrive they will be worth the wait.
Just as a note for customer service. (Saw your ad on Facebook) be realistic that product will arrive in 30 days. State that upfront not (5-7 days) and I think a lot of customers understand but they want the truth. I felt that I was being lied to at first because of the usps shipping label not tracking.
Update I did receive my sheets after my review. Been sleeping on them for almost 2 weeks. I can honestly say I feel better when waking up in the morning. Not as stiff and achy. They are not a scam company. Just need a little more transparency with shipping information. Not a good feeling when you track a number they give your for 2 weeks with no tracking updates because they are shipping from another country which is fine but let customers know upfront.
Response from Grounding OfficialJul 26, 2023
Dear Andrew,
I apologize for any inconvenience you've experienced due to the delay of your order #54597. I understand your concerns and want to clarify that we do aim for a delivery window of 5-7 business days under normal circumstances.
However, there can sometimes be unforeseen delays due to circumstances outside of our control, such as customs clearance processes and other international shipping factors. Your understanding is greatly appreciated.
Additionally, we partner with two different couriers for our international customers to ensure the most efficient delivery possible. The majority of the shipping journey is to the destination country, and the last part of the journey is facilitated by a local courier, in this case, USPS.
Our system means that for about two-thirds of the shipping journey, the progress may not appear to be updated. This, however, doesn't mean your order isn't moving. It's simply a part of the process before the order arrives swiftly at your doorstep.
I would also like to share some good news. Your item arrived at a shipping partner facility at 10:08 am on July 25, 2023, in Irving, TX 75038. We expect that it will be on its way to you very shortly.
We thank you for your patience and apologize for any confusion regarding our shipping procedures. We strive for transparency and will take your feedback into consideration for future improvement.
Once again, we apologize for the delay and any miscommunication. We are committed to ensuring you receive your order as soon as possible. Thank you for your understanding and your patience.
Best regards,
Grounding Official
PB
Paula B.
Grounding is real and very beneficial....BELIEVER!!!
I believe that Carolyn asked that I submit a review and with pleasure, here it is. After ordering and seeing great results from a sheet and pillow case I ordered, I recently ordered a bottom sheet for my daughter and husband. This due to the fact that I have dealt with debilitating lower back pain for the last two years. I have a disk that had started to degenerate. After a month (noticeable change occurred within two weeks) I am confident to say I'm at 98% from the 60% prior to sleeping on the grounding sheet. The most painful task of my day was showering as I couldn't stand up straight and curvature of my spine had started because of it. I can function ALL day now which includes both sitting at a desk and doing manual labor. All without discomfort! I'm advocating like I own the company! Life changing for me.
Response from Grounding OfficialJul 26, 2023
Dear Paula,
Wow, your story is truly inspiring! We're overjoyed to hear how our grounding sheet has positively impacted your life. Our main aim is to provide our customers with products that can improve their well-being, and stories like yours are the reason we continue to do what we do.
It's wonderful to hear how grounding has helped you regain your strength and functionality in such a noticeable way. Your progress and advocacy mean the world to us.
Thank you so much for taking the time to share your experience. It’s heartening to know that our products are making a significant difference in people's lives.
We're here for you anytime you need us. Feel free to reach out if you have any questions, need further assistance, or want to share more about your grounding journey.
Best regards,
Grounding Official
CS
Carolyn S.
This company has great customer…
This company has great customer service!! All my questions were addressed promptly!
Thank you to Vanessa and everyone in customer service!
Response from Grounding OfficialJul 23, 2023
Dear Carolyn,
Thank you so much for your kind words! We are overjoyed to hear about your positive experience with our customer service. Our team is genuinely dedicated to ensuring all of our customers' concerns are addressed promptly and satisfactorily.
Your shout-out to Vanessa has been passed along and she's thrilled to have made such a positive impact on your Grounding Official experience. It's feedback like yours that inspires us to strive for excellence in what we do every day.
Please remember that our team is always here, ready to assist you with any questions, concerns, or future needs. We value your trust in Grounding Official and look forward to continuing to serve you.
Best regards,
Grounding Official
HE
Henkster
Love the product
Love the product! Fast shipping and the best customer service!
Vanessa has been very helpful!
I even received a text from George the owner following up!
Thanks
Response from Grounding OfficialJul 21, 2023
Dear Valued Customer,
Thank you so much for your kind words! We're thrilled to hear that you love our product and that our shipping and customer service met your expectations. We strive to provide the best service to our customers and it's always rewarding to hear positive feedback. Vanessa, George, and the rest of our team greatly appreciate your recognition. We're here for you anytime!
Best regards,
Grounding Official
FS
Frank S.
Loving these grounding sheets!
Great customer support and great product! 100% satisfied and never felt better in my life! Our sheets feel great and are high quality! Frank
Response from Grounding OfficialJul 21, 2023
Dear Frank,
Thank you so much for taking the time to share your positive experience with our grounding sheets. It's fantastic to hear that you're loving them and that you're noticing a positive impact on your well-being. We're also delighted to know that our customer support has been up to par! Your satisfaction is our utmost priority. Thank you for choosing us, and remember, we're here for you anytime!
Best regards,
Grounding Official
RA
Rachel
Quick to respond when i changed my mind
I changed my mind about size after i placed the order and Grace very quickly adjusted my order and confirmed that the change was done so I didnt have to worry about the wrong size being sent out. I appreciated the quick response and willingness to help.
Response from Grounding OfficialJul 18, 2023
Dear Rachel,
Thank you for your wonderful feedback! We're thrilled to hear that Grace was able to assist you promptly and effectively with your order change. As you begin to use our grounding products, we hope you notice a significant positive impact on your well-being.
Our team prides itself on responding swiftly to our customers' needs, and it's great to know we hit the mark for you. Rest assured, we're always here to assist with any future inquiries or needs.
Your support and feedback encourage us to continue improving our services. Thanks again for your kind words and for choosing Grounding Official Inc.
Best Regards,
Grounding Official
NI
N.Ireland
Great product and Customer Service!
I have read about grounding(Earthing) many years ago. Actually I used a pad under my desk, however, it got damaged and I never replaced it. Then, I saw the ad in IG and order the twin sheet. The first night I felt some tingling sensation and slight headache. I thought it was because of my wires in my jaw do to TMJ surgery. I was explained that some feel that way the first time. On the second day I starting sleeping very well! And feeling better.
I had questions and they were answered promptly and nicely.
I will definitely by another set.
Thank you Grounding!
Response from Grounding OfficialJul 18, 2023
Dear Nadia,
Thank you so much for taking the time to share your wonderful experience with our grounding sheets. We're thrilled to hear about the positive impact it's had on your sleep and overall wellbeing. The tingling sensation you described is often reported as an initial effect of grounding; it's a sign that your body is reconnecting with the Earth's beneficial energy.
Your feedback about our customer service is also highly appreciated. We strive to answer all our customers' questions promptly and effectively, ensuring that you're supported in your grounding journey.
We're excited to hear that you're considering another set! If you have any more questions or if there's anything else we can assist you with, don't hesitate to reach out.
Thank you once again for choosing Grounding!
Best regards,
Grounding Official
