Grounding OfficialGrounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.
Grounding Official (groundingofficial.com) has 655 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Rally A.
They seemed good quality. Felt fine. I didn't notice a change in sleep. I notice and prefer standing outside or grounding with stones. Also, if your iPhone has a charging short, it will shock you while you're holding it since the sheets are grounded.
Shadia D.
Felt no effects from using this unfortunately
drama F.
I am writing to share feedback on both the quality of your product and my overall customer service experience. While I believe in the benefits of your sheets, my experience has been disappointing. When I first ordered, I carefully followed the washing instructions provided. However, the sheets came out damaged after the very first wash. I reached out via both email and phone, but received no response. It was not until I disputed the charge with my credit card company that I heard back from you. I was then asked to provide photos of the damage, and it ultimately took approximately six weeks to receive a replacement sheet. The replacement initially worked well, but after some time, one of the metal pieces that connects to the cord detached. Since the set only came with one cord and two attachments, I decided not to contact the company again. I also considered placing another order, but noticed that the pillowcases are no longer sold with the sheet. While I still believe the concept of your product is strong, the combination of product issues, delayed response times, and the difficulty in resolving problems after payment has been processed has left a negative impression. I hope you will consider this feedback to improve both product durability and customer support responsiveness moving forward.
Response from Grounding OfficialDec 17, 2025
Dear Valued Customer, Thank you for taking the time to share such detailed feedback. We genuinely appreciate you acknowledging the concept and potential benefits of grounding, and we are truly sorry that your experience with both the product and our support did not meet your expectations. We regret that your first sheet was damaged after washing, especially as you followed the care instructions. We also apologize for the delay in our initial response and for the frustration caused by the time it took to resolve the issue and send a replacement. That is not the level of responsiveness we aim to provide, and we understand how disappointing that must have been. Regarding the replacement and the detached connector, we are sorry this happened and that it discouraged you from reaching out again. This is valuable feedback for us, as connector durability and spare component availability are areas we continue to review and improve. Your note about the pillowcases is also heard, and we are actively evaluating our bundles and accessories based on customer feedback like yours. While we are glad the replacement initially worked well, we regret that the overall experience left a negative impression. Your comments are being shared internally, as they help us improve both product quality control and customer support processes so future customers have a smoother experience. If you would like us to review your case further or assist in any way, we would welcome the opportunity to do so. Thank you again for your honest and thoughtful feedback. Best regards, Grounding Official
Laura
Update - I finally received the grounding sheet today - June 10. Quality seems nice and I’ll look forward to seeing if it improves my sleep and overall health. Giving three stars because the customer service experience needs major improvement. I shouldn’t have to go on a website like this and leave a one star review in order to get answers. In addition, they should also state on their website or email customers who buy the product in the United States that it can take weeks to be delivered. For me it took 26 days! This was meant to be a gift, but that obviously didn’t work out because it was so late in getting to me. I will update this review once I get my product…if I get the grounding sheet I ordered. I’m here on Trust Pilot because it seems that Grounding Official will respond to these reviews, and I’m so far not having any luck any other way of communicating with them. I ordered the product (order#168433) in mid-May and the item has still not shipped. The shipping label was created on May 16, but the package has not made it to FedEx in order to be shipped. I have reached out to customer support by email twice, reached out on Instagram, and called and left message once. No one has connected with me. I just want a status update, please.
Response from Grounding OfficialJun 4, 2025
Dear Laura, Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of timely communication — this is not the experience we aim to provide. Your order (#168433), placed in mid-May, was fulfilled and handed off to FedEx on May 18. Unfortunately, there was an unexpected delay in FedEx’s processing, which caused it to remain inactive for longer than usual. We've contacted them directly to investigate the holdup, and as of June 4, the tracking now shows the package has arrived at a FedEx location in La Grange, IL, and is moving again. While over 99% of our orders arrive within our promised 5–7 business days, international shipping and occasional carrier delays can sometimes cause rare setbacks like this — and we truly regret that your order was part of that 1%. We greatly appreciate your patience and understanding, and we're confident that your package will arrive very soon. If there’s anything else we can do to make this right, please don’t hesitate to reach out again. Best regards, Grounding Official
Pamela Y.
I am a functional MD of 20 years. I tried this product to see if it would be helpful for patients. Within 3 months the sheets started to pill (sleeping on this bed every other week so not even heavy use). Firstly, there was nothing I noticed personally from a health perspective. I would stick with walking barefoot. Secondly because I inquired too late for returns (they took weeks to respond to my emails so that pushed me over the 3 month returns timeframe) they refused to refund me. Absolutely would NOT recommend this to my patients or anyone else. **update: Grounding official claims they responded to my inquiry the next day (within the 90 days of return) I have proof that it was 11 days after my email was sent (on 7/19/24) that they responded after TWO emails asking them for help once thru their own website (so I don't have the documented email) and again on 7/18. Then I asked for where I was in the timeframe on 7/19 after their first reply, then no response then a THIRD email on 7/24 until a response that came to me on 7/27. No one wants a pilled up bedsheet to sleep on - why would I continue to use this. Really terrible product and customer service. **Update 8/3/24 - while the company states that their replies were within 24 hours and I used 2 different emails to contact them which I likely did. Who doesn't have multiple emails. I do appreciate, however, their willingness to refund me for this product base on "miscommunication." For that I will change my rating.
Response from Grounding OfficialAug 2, 2024
UPDATE: 02.08.2024 Actually, we would like to take this chance to clarify some facts. It turns out you made two separate inquiries about how to return the product, and our customer support agent replied within 24 hours to both of them. However, you used two different email addresses when doing so. The first message you sent us was on July 8th, to which we replied on July 9th with the return information. Eleven days later, you sent us another email claiming that you "did not hear back from us," mixing up your emails. To prove our point, we have attached a link to email conversation screenshots from both of your email addresses on different dates, showing that we did reply to you within 24 hours and did not delay anything. This practice is not acceptable to us, and we have never and will never engage in such behavior. Here is the link to the email conversation screenshots: https://postimg.cc/gallery/B3tMQBG But we also have good news: even though there has clearly been a miscommunication, we want to make things right for you anyway and have refunded your complete order. Please allow 5-7 days for it to reflect on your bank account. Thank you for your patience and understanding. Best regards, Grounding Official ORIGINAL REPLY: Dear Pamela, Thank you for sharing your feedback. We deeply regret the inconvenience you have experienced and appreciate your perspective as a functional MD. Firstly, we would like to clarify that after thoroughly reviewing our email correspondence, we found that you contacted us on July 8th regarding the return process, and our customer support agent responded with all the necessary return information on July 9th. This indicates that you were still within the 90-day return period. We strive to respond to all inquiries promptly, and we apologize if there was any misunderstanding or delay. If you have any evidence showing that you contacted us earlier or that we delayed our response, please send it to us, and we will certainly investigate and ensure that you receive a refund if we were at fault. Regarding the pilling of the sheets, we are sorry to hear about this issue. Our products undergo rigorous quality control, and we aim to deliver the highest standards. We encourage you to keep using the sheet, as the grounding benefits can sometimes be subtle and may take time to manifest. Additionally, please ensure that your connections are properly secured and that the outlet you are using is grounded correctly. We value your feedback and are committed to improving our products and services. If you have any further questions or need assistance, please do not hesitate to contact our Customer Support team at [email protected]. Thank you for your patience and understanding. Best regards, Grounding Official
wings000
I emailed them about a problem and they very quickly got in touch. Excellent service.
Response from Grounding OfficialFeb 21, 2024
Dear Valued Customer, We're truly sorry to hear about your dissatisfaction and confusion regarding your experience. We want to clarify that at Grounding Official, we do not have an employee named Ellen, nor do we charge customers to discuss their concerns or require payment to speak with experts. It seems there may have been a misunderstanding or mix-up with another service. We have initiated a request for more information through Trustpilot and would appreciate the opportunity to connect with you to understand and solve any issues you're facing. Your satisfaction is our priority, and we're here to support you in any way we can. Thank you for bringing this to our attention, and we look forward to resolving your concerns. Best regards, Grounding Official
James
Received my sheet after complaining about delayed shipping. Received a full refund and suddenly tracking details were issued a few days later. Received my free sheet a few days ago and put on my bed today - I will update this review if it makes me feel any better with chronic pain.
Response from Grounding OfficialAug 2, 2023
Dear James, Thank you for reaching out, and I'm genuinely sorry to hear about the confusion surrounding your order. I want to clarify a few things to put your mind at ease. Your order #58142 is indeed on its way to you. We use a specialized dual carrier system for international shipping. Sometimes, this can lead to a delay in tracking updates during the first half of the journey, but it doesn't reflect the quality or efficiency of our service. I understand how important transparency and timely delivery are, and I want to make sure you're completely satisfied with your experience. That's why, as a gesture of goodwill, we have already issued a full refund for your order. You can still expect to receive your sheets, and when they arrive, please consider them a gift from us to you. We truly value your interest in our product and your understanding of this situation. If you have any other questions or concerns, our dedicated customer support team is available at [email protected] or +1-(855) 533-0386. We appreciate your business and look forward to exceeding your expectations in the future. Best regards, Grounding Official
Songlady
I raised my rating to 3 stars. I cannot go beyond that because of the way this was handled initially, but the product they sent me for the huge hassle I had does seem to be helping me with sleeping and decreased muscle spasms. I have chronic pain and do notice a difference after 2 weeks on the sheet and pillowcase. So, will I buy from them again? Possibly. I am not convinced this would not happen again, and I had to fight pretty hard to get my money back. Having the free sheet and pillowcase may seem like a good trade, but it doesn't recoup the hours and stress lost due to their mismanagement of my order. So, three stars is pretty on par when combining my product and order experiences. Grounded Official. I encourage you to get to the bottom of your communication issues. One email would have stopped all of this from happening. I do appreciate you seeing this through to a resolution and that is why I will consider buying again for a family member. But I'm going to be watching your reviews here and other places to see how you are improving the customer experience. Thank you Trustpilot for providing a forum for people to trust reviews! Update: I contacted the company directly as they asked me to in their reply below. They have NOT responded, still haven't refunded my money, and the package was refused upon delivery attempt. I have continued to update my dispute with documentation. Grounding Official gives a TON of lip service, but their CUSTOMER service is garbage. I can't believe I ordered nearly a month ago and I am still waiting on a refund. Original review: I ordered a queen sheet and pillowcase, and after the 5 business days they said to expect for shipping, I checked the status. The tracking number showed the package had never left the warehouse. So I contacted the company on their website. They have to date not even bothered to reply, to let me know anything at all about the status. I was livid after spending over $130. So I started a dispute on Paypal. That was in June. I am still waiting for the company to refund my money. Instead, they sent a new tracking link and it showed the package was on the way from CHINA. No explanation, nothing. They never bothered to communicate directly with me or even within the dispute to make a statement to reassure me. Reading these reviews makes me even more angry, since the company has been completely silent about my concerns, and I refused delivery since I had NO reassurance. Thanks for nothing, Grounding Official
Response from Grounding OfficialJul 4, 2023
Dear Kathleen, We deeply apologize for the inconvenience and frustration caused by the shipping and communication issues you encountered with your order. We understand how important it is to receive timely updates and clear communication throughout the process, and we sincerely apologize for falling short in this regard. We want to assure you that your satisfaction is our top priority, and we are committed to resolving this matter as quickly as possible. As a gesture of goodwill, we would like to offer you a full refund for your order. We believe that it's essential for our customers to have a positive experience with our products and services, and we apologize for any disappointment caused. Furthermore, when the package arrives, we encourage you to keep the product as a gift from us. We genuinely appreciate your understanding and want to make things right for you. It is our hope that you will be able to experience the benefits of grounding and enjoy the positive effects it can have on your well-being. We also want to address your concerns regarding the origin of our products. While our main factory is located in Germany, we have a smaller factory in China. We want to assure you that we have strict quality control measures in place to ensure that our products meet our rigorous standards, regardless of the manufacturing location. We have a dedicated team from Germany stationed in our Chinese factory to oversee the production and maintain the quality standards you expect from us. We understand that your trust may have been affected by this experience, and we want to assure you that we are taking steps to address the underlying issues and improve our communication processes. Your feedback has been heard, and we are committed to learning from this situation and implementing necessary changes to prevent similar issues from occurring in the future. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you and ensure that this matter is resolved to your satisfaction. Thank you for your understanding, and we look forward to restoring your trust in our brand. Best regards, Grounding Official UPDATE: Dear Kathleen, We sincerely apologize for the distress this situation has caused you. We truly value each of our customers and it's disheartening to hear when we've let someone down. We understand the frustration you're feeling regarding the delay in your refund process. We have initiated the refund from our end and it's usually a seamless process. However, in rare cases like yours, it might take some time due to bank procedures. Please accept our deepest apologies for this oversight on our part and for any inconvenience it may have caused. We are sorry that your experience with us did not meet your expectations. Your feedback is extremely important, and we are using it to rectify and improve our customer service. We deeply regret that we failed to provide you with the level of service you deserve. Your satisfaction is important to us and we want to make things right. As a gesture of goodwill and apology, we are sending the bed sheets to you again for free. We hope this will help to rectify the situation and restore your faith in our customer service. With this, you can still start your grounding experience, which we believe will be beneficial for you. Once again, please accept our sincerest apologies for any stress or inconvenience this situation has caused. If you have further questions or need additional assistance, please don't hesitate to reach out. Best Regards, Grounding Official
