Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official reviews

Showing 170 reviews with 1 star · Clear filters

Craig D.
Jan 5, 2024
Doesn’t honor 90 guarantee…
*second update: finally issued refund after about 10 emails, multiple bad reviews, comments on social media, etc… so if you put up a big enough fight you can get your money back. *Update: I wish I could give less than 1 star after that response. The spout nonsense about how they wish they could help and truly care about customer satisfaction and then still don’t do anything about the problem. They’re working on it?? How does that help me now? They like to stand behind “we offer free shipping” when everyone knows free shipping is BS, it’s just included in the cost of the product. There is no such thing as free shipping.* I have been emailing with the company for weeks and they refuse to stand by their guarantee and refund my money. I do believe these sheets might work for other people but they didn’t work for me and now they want me to ship back to Germany?? It costs the same as the sheets! It’s just a scam to not honor their word. Really shameful for a company that claims it wants to help people.
Response from Grounding OfficialJan 6, 2024
Dear Craig, Thank you for reaching out and sharing your experience. We're sorry to hear that our grounding sheets didn't meet your expectations and that you've encountered difficulties with the return process. We understand your concern regarding the cost of shipping the product back to Germany. While we offer free international shipping to our customers, we currently do not cover the costs of international returns. We are actively exploring more efficient and cost-effective solutions for returns to make this process easier and more affordable for our customers. We suggest looking into alternative courier services that might offer more economical shipping rates for the return. This could help reduce the costs associated with sending the product back to us. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we work towards improving our return process. Our customer's satisfaction is very important to us, and we are committed to finding a solution that aligns with our guarantee and supports our customers' needs. If you need any further assistance or have any more questions, please feel free to reach out to us directly. We're here to help and ensure that your concerns are addressed. Best regards, Grounding Official
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AC
Jan 4, 2024
Dismissive customer support relative to faulty fitting
Received product, within a month of use one of the snaps broke. For a company that promotes itself as providing ‘some of the best products in the world’ and claiming an online purchase to be risk free with a 90 day risk free 100% money back guarantee…. I found the final correspondence with the company inadequate…. As the website also suggests regular washing of the sheets… one would assume in 90 days the product to be washed several times… …. Here is the relevant quote from the company. Grounding Official Customer Service- We understand your frustration and sincerely apologize that the sheet did not meet your expectations. “However, after careful review of your request and photos of the pillowcase, we are sad to inform you that we are unable to offer a replacement at this time. As the item has been washed several times, and you received it in a good condition. “ I hope that my experience alerts others not to rely completely on what the promotional material states.
Response from Grounding OfficialJan 4, 2024
Dear Anita, Thank you for taking the time to share your experience. First and foremost, we deeply regret the issue you experienced with the snap on your grounding sheet. We pride ourselves on the quality of our products, and it's disheartening to hear when they do not meet the high standards we set for them. While our products are designed for durability and regular use, including frequent washing, it appears that in your case, there has been a rare instance of a component not holding up as expected. We sincerely apologize for this anomaly in our product's performance. To make things right, we have processed a full refund for the faulty item. We hope this action underscores our commitment to customer satisfaction and the confidence we have in our product quality. It's important to us that our customers feel supported and valued, especially when things don't go as planned. We're continuously working to enhance our products and our customer service. Your feedback is crucial in this process and helps us to identify areas where we can improve. We would be grateful for the opportunity to provide you with a better experience in the future, and if there's anything else we can do to assist you, please don't hesitate to let us know. Thank you for bringing this matter to our attention, and we hope to have the chance to serve you better in the future. Best regards, Grounding Official
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silent
Jan 2, 2024
I will sell you mine!
If you would like this product, let me know. Was offered a full refund, but only if I ship back to Germany or, now, Estonia. I can't afford the shipping. Still unopened in box. Customer Service has refused to help or respond with anything but a canned response.
Response from Grounding OfficialJan 2, 2024
UPDATE: Dear Ann, We understand the challenges you've faced regarding the return of your order. To resolve this, we've processed a full refund for your purchase. Feel free to keep the product for yourself or consider gifting it to a family member. It could be a wonderful opportunity for them to experience the benefits of grounding. We're committed to improving our services and appreciate your understanding. Best regards, Grounding Official ORIGINAL RESPONSE: Dear Valued Customer We sincerely apologize for the challenges you've faced regarding the return of your product. We understand your concern about the international shipping costs to Germany, and we realize that this can be a inconvenience. Please know that we are actively working on finding a better solution to manage international shipping costs, especially for returns. Your satisfaction is extremely important to us, and we are committed to enhancing our processes to make them more customer-friendly. In the meantime, we have reached out to you through Trustpilot to offer a more direct line of communication. Our aim is to address your concerns in a more personalized and accommodating way and to find a solution that works for you. We appreciate your patience and understanding as we navigate this challenge. We value your business and are dedicated to ensuring that your experience with Grounding Official is a positive one. Looking forward to connecting with you soon and resolving this matter to your satisfaction. Best regards, Grounding Official
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Jarred F.
Dec 20, 2023
This company is FAKE
This company is fake! They do not send you any sheets. Then they say they can't issue you a refund! BEWARE! DO NOT ORDER!
Response from Grounding OfficialDec 20, 2023
Dear Jarred, We are deeply concerned to hear about your experience and the strong accusations regarding our company. We want to assure you that we take such matters very seriously and are here to address your concerns directly. According to our records, your order was indeed dispatched and delivered to your local post office on December 5th. However, there was an issue with the delivery due to incomplete address information. Our shipping team has informed us that, regrettably, the package was not able to be returned to our warehouse in Germany, as it would have been more costly than the package's value. This led to the package being destroyed, which is a standard procedure in such cases. Despite these circumstances, we understand the frustration this situation has caused, and we have decided to issue a full refund for your order. We value our customers and their satisfaction, and we want to resolve this matter in a way that is fair and satisfactory to you. We invite you to place another order, ensuring that the address details are complete and accurate. We are committed to ensuring that you have a positive experience with us and receive the product you intended to purchase. Please accept our apologies for any inconvenience this situation may have caused. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We're here to help. Best regards, Grounding Official
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grastafaram
Dec 7, 2023
Return costs more than sheet, and it doesn't work!
Not only does this sheet do nothing, but their 90 day return policy is a total scam. Yes, you can return it for any reason, but the sheet I bought for $89 cost a cool $130 in shipping to return it to Zittau, Germany. The whole company is a scam, don't waste your time or money.
Response from Grounding OfficialDec 7, 2023
Dear Valued Customer, Thank you for reaching out and sharing your concerns, both about our return policy and the effectiveness of the grounding sheet. We understand that you feel the sheet did not meet your expectations in terms of its benefits, and we take such feedback seriously. Our grounding products are designed with the aim of providing the benefits of earthing, and we are continuously working to ensure their effectiveness based on current research and customer feedback. However, we also recognize that individual experiences and responses to grounding can vary. We are committed to understanding and addressing such cases where our customers do not experience the expected benefits. Regarding your concerns about the return process, as previously mentioned, while we offer free international shipping, our policy does not cover the cost of return shipping. We acknowledge that this can be a significant expense, especially for international returns, and we are actively seeking more efficient solutions for our customers. We appreciate your honest feedback as it helps us improve our products and services. If you have further questions or require additional assistance, please feel free to contact our customer support team. Best regards, Grounding Official
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SIM
Dec 7, 2023
I wouldn't even give the one star if I…
I wouldn't even give the one star if I could. On their website it says that the item can be returned and to simply contact them on how and where to return it. What they don't tell you is that it has to be shipped all the way to GERMANY and you have to cover the cost yourself. There is no mention of the customer having to pay the cost of return on their site or that its going to be returned to the other side of the world. Not to mention, when I purchased it, it charged me in USD which would suggest that it is coming from the US! Now, not only did I pay a exchange rate from CAD to USD but I also have to spend over $100 to ship it back to GERMANY from CANADA. If they don't get it or it gets delayed past the 90 days, I lose my money. This is false advertising and ABSOLUTELY UNACCEPTABLE!! Had I known this item was being shipped from the other side of the world and not in North America and Id have to bare the cost of return, I would have NEVER risked getting it. Save yourselves the headache and frustration. Pissed, is an understatement of me experience thus far.
Response from Grounding OfficialDec 7, 2023
Dear Valued Customer, We deeply regret to hear about your dissatisfaction and the inconvenience you've experienced with our product and the return process. We value your feedback and would like to address your concerns. Our aim is always to provide clear and transparent information to our customers, and we apologize if this was not effectively communicated in your case. We understand that the cost of international returns can be significant, and we are sorry for any misunderstanding regarding the return shipping responsibilities. We do our best to make our company's location and policies clear on our website, including the fact that our products are shipped internationally and returns are processed in Germany. However, your experience indicates that we need to review and improve how this information is presented to ensure clarity and prevent any surprises for our customers. We are committed to ensuring our customers' satisfaction and would like to explore ways to resolve this situation for you. Please contact our customer service team so we can discuss a suitable solution. We appreciate your business and want to make sure that your experience with us ultimately leaves you feeling valued and respected. Thank you for bringing this issue to our attention. We are dedicated to learning from this experience and improving our service for all our customers. Best regards, Grounding Official
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Tonya
Oct 19, 2023
Buyer beware
Buyer beware, you must return the sheets to GERMANY if they don't work out. The shipping cost is more than what you paid for the sheets. What a joke!
Response from Grounding OfficialOct 20, 2023
Dear Tonya, We're truly sorry to hear about your experience with our return process. We understand that returning items internationally can be costly and may not always be convenient. While we do offer free shipping for the initial purchase, we do not offer free return shipping. Our return address is in Germany because our products are shipped from Germany. We want to ensure that our customers are aware of this before making a purchase. We appreciate your feedback, and we want you to know that we are actively looking for better ways to deal with international shipping fees to provide a more seamless experience for our valued customers. If you have any further concerns or if there's anything we can assist you with, please feel free to contact our customer support team. We're here to help and continuously improve our services. Best regards, Grounding Official
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Jasmine V.
Oct 13, 2023
BEWARE need to ship return to GERMANY!
I ordered the sheets thinking it was a company with US operations as they list a US toll free number. 2 weeks later I still didn’t get my order. Contacted customer service who said items are shipped from Germany so takes a while. 3 weeks later I finally get my order. I did not like it and thought the US California based company Earthing’s mattress products were much more effective. Contacted the company for return. They provide me with an address in GERMANY!! The return shipping will be more than the actual product. Feel totally defrauded by this company that is suppose to be doing good!! I asked since they use a freight forwarding company in the US if I could ship it there instead since they are presenting themself as having a US presence. No response.
Response from Grounding OfficialOct 15, 2023
Dear Jasmine, We're sincerely sorry to hear about your experience, and we understand your frustration. We want to clarify a few points to address your concerns: Shipping Location: Our main facility is located in Germany, and we are transparent about this on our website. While we do serve US customers, the majority of our products are shipped from Germany to ensure quality control and authenticity. We apologize if this wasn't clear enough when you made your purchase. Return Process: We understand that returning products internationally can be costly and inconvenient. We're working to improve our return process and make it more accessible for our customers. We appreciate your feedback on this matter. Communication: We apologize if you didn't receive a response regarding the possibility of shipping the return to a US address. Our customer support team is committed to addressing all inquiries promptly, and we will investigate what happened in your case. Your feedback is valuable to us, and we take it seriously. We are continuously working to enhance our services and ensure a positive experience for our customers. We'll review your case to see how we can assist you further. If you have any more concerns or questions, please don't hesitate to contact us, and we'll do our best to assist you. Best regards, Grounding Official
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