Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.
Grounding Official (groundingofficial.com) has 655 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
groundingofficial.com
Website
groundingofficial.com
Category
Manufacturing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Excellent service. I accidentally ordered a size in error and the response and action was very quick. Makes me feel confident with this company. I plan to place a future order soon.
Response from Grounding OfficialApr 16, 2024
Dear Antoinette,
Thank you for sharing your positive experience with our service! We're thrilled to hear that our quick response to your sizing issue has strengthened your confidence in our company. It's our top priority to ensure that any concerns are addressed promptly and effectively, so you feel supported throughout your shopping experience.
We look forward to serving you again in the future and are excited to see what you choose next. Thank you for choosing to shop with us, and we can't wait to welcome your next order!
Best regards,
Grounding Official
TD
Tania De L.
A TRUE CUSTOMER SERVICE mindset !
I was so excited about this product that I've ordered 2 of them a little too quickly... after clicking, I've noticed that it was in US dollars ! I then immediately notified the company that at this moment it wouldn't be a good timing for me to purchase their products.
Wellllllll it's when things aren't so peachy that we TRUELY see the value of a person or a company... This company REPLIED WITHIN THE HOUR, then management replied the following day to announce the great news that they had refunded me ! NO FUSS, NO STORIES, JUST AMAZING VIP PROFESSIONAL TRUE CUSTOMER CARING !
I'm left wanting to try their products even more now !
GOOOOO FOR IT; THEIR VIBES ARE OUTSTANDING :) !
Tania, Montreal, Canada
Response from Grounding OfficialApr 15, 2024
Dear Tania,
Thank you so much for sharing your experience with our customer service team! We are thrilled to hear about your satisfaction with the swift and caring response from our team during your recent transaction.
We understand that sometimes timing isn't right, and we always strive to handle such situations with the utmost respect and efficiency. It's wonderful to know that our efforts to resolve your concerns promptly left a positive impression and strengthened your interest in our products.
We're looking forward to the opportunity to serve you again in the future, and we hope you'll love our products just as much as you've appreciated our service. Thank you for your kind words and encouragement to others to try our brand. Your enthusiasm and support mean the world to us!
Best regards,
Grounding Official
JF
Julie F.
2-3 weeks off the 90 day warranty the…
2-3 weeks off the 90 day warranty the tabs to connect the wire to started to fall off. I followed washing instructions to the letter and the company says too bad out of warranty. Reading the other reviews as to the cost of shipping being close to $200 even if it was within warranty, it's a lose/lose situation. I would explore other companies with better customer care and I DO NOT recommend this company. UPDATE: April 26th and still no email from this company as they claimed they would reach out. I'm happy for those who have received great customer service, unfortunately I still stand by my review.
Further UPDATE: I would like to express that the company did get back to me and went beyond my expectations. Perhaps it had been that one customer service agent but the next agents I dealt with, not only helped to replace the items, they were also prompt in reaching out to ensure the delivery happened. A heartfelt thank you for the follow through. I loved the sheets and I am happy to recommend this company. 5 stars 🌟
Response from Grounding OfficialApr 14, 2024
Dear Julie,
We're truly sorry to hear about the issues you've encountered with the tabs on your sheets and the dissatisfaction with our response to your warranty concerns. It is important to us that our products meet the highest standards, and your experience certainly does not reflect the level of quality and service we strive to provide.
We appreciate you bringing this to our attention. Please know that we are committed to resolving this matter to your satisfaction. Our customer support team will be reaching out to you shortly to address the situation and find a suitable resolution.
We value your feedback and are here to ensure that your concerns are addressed. Thank you for your patience as we work to make this right.
Best regards,
Grounding Official
WA
Wade A.
Quality product I have purchased for a…
Quality product I have purchased for a second time, in 6 months, as gifts for loved ones. Thanks to these sheets I sleep better, wake more rested, up fewer times each night and no more 24 hour arthritis pain. Thanks for following up with me Grace, yes received my order and could NOT be happier.
Response from Grounding OfficialApr 14, 2024
Dear Wade,
Thank you for taking the time to share your wonderful experience with our sheets! We are thrilled to hear that they have made such a positive impact on your sleep and overall well-being. It's heartwarming to know that you've chosen to share the benefits of our product with your loved ones by gifting them.
We're also pleased to hear that Grace provided you with attentive follow-up and that your order arrived as expected. Your satisfaction and continued support mean the world to us, and we're grateful for customers like you who spread the word about the benefits of our products.
Thank you again for your kind words and for choosing our sheets not once, but twice! We look forward to serving you and your loved ones in the future.
Best regards,
Grounding Official
MR
Maria R.
Sheets are amazing
Sheets are amazing. It delivers everything that it stated. I sleep peacefully and relaxing everytime
I used to have cracking sounds when I bent on my knee now it’s completely gone
Response from Grounding OfficialApr 14, 2024
Dear Maria,
Thank you so much for sharing your positive experience with our sheets! We're delighted to hear that they have not only met but exceeded your expectations, providing you with peaceful and relaxing sleep. It's truly inspiring to learn that the sheets have also helped alleviate the cracking sounds in your knee.
Hearing feedback like yours motivates us to keep delivering high-quality products that make a real difference in our customers' lives. We're thrilled that you've found comfort and relief with our product.
Thank you again for your wonderful feedback, and we hope you continue to enjoy many more restful nights. If you ever have any questions or need further assistance, please feel free to reach out to us.
Best regards,
Grounding Official
DI
Diane
I want to say thank you again for the…
I want to say thank you again for the very prompt and courteous service I received. This problem was due to my misinterpretation of the information that I received while ordering. The problem was resolved very quickly, and I was kept informed the whole time with updates of what was happening. I couldn’t be more pleased with the service.
Response from Grounding OfficialApr 14, 2024
Dear Diane,
Thank you so much for your kind words! We're thrilled to hear that you were pleased with the service and that any issues were resolved quickly. Understanding and prompt communication are key priorities for us, and we're glad to know we met your expectations.
We truly appreciate your understanding regarding the misinterpretation during the ordering process, and we're grateful for your patience as we worked to resolve the matter. Your satisfaction is very important to us, and feedback like yours helps us continue to improve our service.
Thank you for choosing us, and please don’t hesitate to reach out if you need assistance in the future. We're here to help!
Best regards,
Grounding Official
BE
Becky Everett A.
I love the fact that the minute I laid…
I love the fact that the minute I laid down I could feel some tingling and it felt amazing I did get up once to go to the bathroom but went right back to sleep and I slept for like 8 and 1/2 hours. I woke up without any pain in my shoulders or my knees and I felt like I was ready to tackle anything that came my way. I love these sheets. I can't wait for my husband to get home cuz he has been so worn out lately and I'm hoping he will get the energized feeling also.
Response from Grounding OfficialApr 9, 2024
Dear Becky,
Thank you so much for sharing your wonderful experience with our sheets! We're thrilled to hear about the immediate positive impact they've had on your sleep and well-being. The sensation of tingling you mentioned is a sign that the grounding process is working, promoting relaxation and healing throughout your body.
Hearing that you were able to enjoy such a restful night's sleep and wake up free from pain truly warms our hearts. It's exactly the kind of experience we hope to provide for all our customers. We're excited for your husband to try the sheets as well and hopefully find the same rejuvenating and energizing benefits you've experienced.
Your feedback is incredibly valuable to us, and stories like yours inspire us to continue improving and delivering products that can make a real difference in people's lives.
We look forward to hearing how your husband finds the sheets and wish you both many more nights of peaceful sleep and energized mornings. Thank you again for choosing our product and for taking the time to share your experience.
Best regards,
Grounding Official
MS
May S.
THIS IS MY SECOND PURCHASE !
This is my second purchase. I first ordered 2 kingsize sheets and 2 pillow cases.I was wondering if the sheets would be comfortable since they have silver woven into them and yes, they are!! Both my husband and I have lower back and neck issues, he has a broken kneecap, and I have a torn rotator cuff and bursitis in my
hip so we were living on Aleve and not sleeping very well. It took about 2 weeks before we realized how much better we were sleeping AND were not in pain!! The sheet was really all we needed so I gave my friend the pillowcases since both she and her husband have neck issues. They have noticed a big improvement as well.
We recently visited my daughter in Texas and because we were to be away from our sheet I decided to take my extra one with us. I was raving about how much it had helped us and since she sits at a microscope all day she has developed Terrible neck and shoulder problems so I gave her my extra sheet. We were there for 2 weeks and by the time we got home we were really needing to be grounded! It is hard to believe the difference it has made. Today we were in the Orthopedist office and my brother in law who also has bad knees like my husband commented that we must be doing better since he hasn't seen us lately for steroid injections. When I told him about Grounding he was so impressed with the improvements he saw in us that he said he was going to get one and try to put off his knee replacement!!
Now that I have given all my extras away I wanted to still have a backup so I ordered another sheet and inquired if I could also get an extra cord. Vanessa, in Customer Service reached out and sent me a link to be able to order one. Needless to say I am very happy with the product and service I have received and highly recommend Grounding.
George, the owner of Grounding sent me a text to see how well I like my purchase, in my 71 years I have never had an owner reach out to see how his customer liked his product. That speaks volumes in my estimation.
Response from Grounding OfficialApr 4, 2024
Dear May,
Thank you for your heartfelt and detailed testimonial on your experience with our grounding sheets. It's stories like yours that truly encapsulate the essence of why we created these products. Learning about the significant improvements in your and your husband's sleep quality and pain reduction is incredibly inspiring and validates our mission to contribute positively to people's well-being.
We're touched to hear how you've generously shared the benefits of grounding with your friend and daughter, spreading the healing effects within your circle. It's amazing to see the ripple effect of wellness and how your advocacy for grounding has even reached your brother-in-law, offering him a hopeful alternative to manage his knee issues.
Your encounter with Vanessa from Customer Service and the personal outreach from George, the owner, highlight our commitment to not just customer satisfaction but to fostering a genuine connection with our community. We're here to support you and ensure you have the best possible experience with our products.
Your decision to purchase another sheet for backup and inquire about an extra cord is greatly appreciated, and we're glad Vanessa could assist you promptly. Your recommendation of Grounding means the world to us, and we're grateful for customers like you who become part of our extended family.
Thank you again, May, for choosing Grounding and for taking the time to share your journey. Here's to many more years of improved health, comfort, and grounding benefits for you and your loved ones.
Best regards,
Grounding Official
