Grounding OfficialReviews of groundingofficial.com

Placed an order for 3 grounding sheets and got an email saying it was dispatched on 30th December. We have since emailed three times and called numerous times to try to find out what's happened to our order as the tracking information is not working. No one has replyied to our emails and when I call no one picks up. We bought from grounding official due to the great reviews, but so far my experience of their customer service is unacceptable. Seems like I'll get a quicker response from the team if I review them here so posting so that others are aware. If no one responds again I will be getting in touch with my credit card company to get my money back. (Order ref 156276)

Short version: Problems since 2024. Refuse to refund. They LIE about everything. Update 9: They refuse to return emails at all. I wish I would have known that everything is a lie and they would steal my money for a garbage product that probably isn’t even organic. The fact that it shocked me seems crazy. I did see that in another person’s review and didn’t think it was possible. It is. Update 8: They are thieves. Everything they say is a lie. They refuse to refund. They must be making alot of money on people who haven’t found all the bad reviews and I think the good reviews are fake. Update 7: Still no refund. This whole process started in July 2024 when I was researching companies to buy grounding sheets. I wanted organic and NOT made in China. I sent many emails to various companies. This was the only one that “SAID” it was organic and assured me that ALL products were manufactured in Germany. I also saw that they had a money back guarantee. Well, almost A YEAR later, 2 of those things were lies. The products I received were made and shipped DIRECTLY from CHINA and they have REFUSED to refund my money. They have ONLY responded to me after I leave a review on Trustpilot although, at this point they have stopped responding at all. I would be willing to bet that the sheets aren’t even organic. When lying becomes a pattern… well, we all know… So, as of today, it’s been 209 days OR almost 30 weeks OR a couple days shy of 7 months since they received my return and decided to STEAL my money. Apparently there is no recourse except to leave reviews. While customer service may sound great in the beginning, I learned it was just to lie to me to get my money and STEAL from me. I will continue to leave reviews, UNTIL I DIE, about this company. Also, I read a VERY recent review about returning and the company honoring their return policy and everything was wonderful and it really makes me question whether many of the positive reviews are real. Why would someone immediately get a refund while there are MANY customers begging for refunds and being ignored?! While the official site and Trustpilot have many reviews (and many good ones), I believe another site with many reviews to be more true/real reviews. Update 6: It’s been 203 days since they’ve received my full returned order and have yet to update. I will continue to update UNTIL they return. I sure wish I would have found the bad (very true) reviews on this site before wasting my money and going through all this hassle. (The only time I get a response from “Grace” is when I update my review. She ignores emails and has been for almost 5 months since I returned, but 10 months since I discovered she LIED to me about where their products are manufactured. I wonder if she also lied about them being organic…. Organic and NOT a manufactured were the two reasons I ordered from this company. If they lie about where they manufacture their products, what else are they lying about???) Update 5: It’s been 4 months since I returned my items and still no refund. They usually email me when I update my review. I don’t know if I’ll EVER get a refund. I definitely recommend staying far away from this company. I will continue to update until they refund my full amount. Update 4: It’s been 104 days and I still haven’t received a refund. They keep apologizing for any inconvenience and asking for my kind understanding. I don’t understand why it takes a company 105 days to refund money. Update 3: It’s now been 3 full months since they’ve received my return and yet I still have no refund. Every time I contact them, I’m told they’re working on it. I would never recommend this company. Update 2: It’s now been 78 days and still no refund. The reason why I returned is that besides it not working and shocking me, it is made in CHINA. I wrote customer service before buying to check on where it was made and was assured it was made in Germany. Then I received my package and it was shipped straight from China. I was told I could return for a full refund and they refuse to give me the refund. Update1: It’s now been 61 days, without a refund. I returned everything I ordered 46 days ago and they still haven’t refunded me. More updates below.

I placed an order, but decided to cancel the next day. The product was not shipped, so a return wasn't even necessary. For some reason, my refund wasn't automatically processed with the cancellation like all other honest companies do. When I realized this several months later, I reached out and was assured it would be taken care of after management reviewed. However, after 6 months and many emails and phone calls, they still haven't provided a refund. I've been very patient and actually believed them when they said they would make it right, but it really feels like they just hope you'll go away. This should be something very easy to verify and fix, but they refuse to do so.

My order was confirmed on the 9th of December and since the 10th the tracking says that the package is on the way. It is already the 16th, and there has been no update. On the website it says shipping to Europe 2-4 days. There has been no communication for any delay or anything. I only ordered because i was conceived to believe that the product will arrive before the holidays, since it is a present. Also I was conceived since the site claims to send the product from Germany, but the tracking is from China. Another lie: "We ship from warehouses located in the US, Australia, Hong Kong and Germany. Please note that some items may be out of stock in the US or Australian warehouse, in which case we will ship your item from the Hong Kong warehouse.", since i live in germany, the item should come from there. This disclaimer does not say anything about if the item is not available in germany, we will send it from china. Also, now that the package is coming from China, i will have to pay customs, which i did not expect. If it ever arrives.

After reading the great reviews on the grounding official website, I ordered a grounding sheet. It says on their website that the company is from Germany. But i had to pay in dollars. ???? The sheet arrived 3 weeks later from a company in CHINA. I've used the sheet for a month now and I haven't noticed any difference. I went on the website to complain and noticed something very strange. All the wonderful reviews had hundreds of thumbs down on every review. I wish I had noticed this before I ordered. That's telling me that all the reviews are fake. I sent an email but of course I got nothing back.

No Refund The worst treatment of a customer I've experienced in 40 some odd years. I set up a proper return with them and followed rules about the return. The phone is never answered. Emails are met with non response first then 'we have sent it to our bosses then excuses next; our system is down, bear with us; our accounting system is down, bear with us and so on. I continue to email and call. I have filed complaints with the BBB of Alabama and PayPal. Refund promised same day as review only after I got Trust Pilot and PayPal involved

I noticed some improvement with their sheets, but my wife did not. We recently moved into a neighborhood that is being built and both of us started feeling terrible until we removed the sheets. We were suffering from fatigue and new pains that we had not had previously. I was going to give them 2 stars, but when I left a review on their website, it went "under review" and they never approved it to show up for others to read. That is probably why they only have 3 star and higher reviews on their website. I have emails with them saying that they will let people know that living in an area of construction is not the best for their sheets. They have not posted that information anywhere. These are their exact words: "Your feedback regarding potential impacts in new subdivisions is valuable, and we will take this into consideration to better educate and inform our customers in the future."

We purchased 2 sets of sheets with hopes of gifting one of them after trying out a set for ourselves. We are dissatisfied with the product and haven’t noticed any improvement or changes. So we began the return process by emailing as they instruct one to do. After waiting days for a response, we have been told that the return policy has changed and we are responsible for the expense of the return. However, when we made the purchase the website clearly stated (and I believe it still does) that a return label would be provided. The return address is in Germany!!! I went to our local post office and the cheapest option for shipping is $91.05!! This is unacceptable!!! We have emailed a few times and placed a phone call (no one answers the customer service phone number-we left a voicemail and did not receive a return call) to express our dissatisfaction and to ask them to honor the policy that was clearly listed when we made the purchase. So far, we continue to be told that it is our responsibility. It makes no sense to pay a third of the price we paid initially. We are very unhappy and feel taken advantage of. Beware and DO NOT order this product.