Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official reviews

Showing 170 reviews with 1 star · Clear filters

Maria
Apr 30, 2025
The bedsheet I bought does not work
order #164810 Subject: Re: Grounding Sheet - Electrical Issues and Return Request Dear Grounding Official, Thank you for your response. I appreciate your willingness to help, but I need to clarify several points regarding the grounding sheet I purchased. When connected to my standard UK outlet with the correct plug (as provided), the grounding sheet consistently causes my flat's electrical circuit breaker to trip. This happens immediately upon plugging it in, suggesting there is an issue with the product itself rather than my home's electrical setup. All other electrical devices in my home function perfectly without causing any circuit trips. While you mention this issue hasn't been reported before, that doesn't eliminate the possibility that this particular unit is faulty. I understand that you want to troubleshoot, but I'm uncomfortable continuing to test a product that interferes with my home's electrical system. Given these circumstances, I would like to return the product for a full refund. As the malfunction appears to be with the product itself and not due to misuse on my part, I believe it would be fair for your company to cover the return postage costs. Regarding your previous email, I've checked my spam and junk folders, but cannot locate any response from April 30th. Perhaps you could resend that email directly to ensure I receive it. I hope we can resolve this matter promptly and amicably.
Response from Grounding OfficialMay 1, 2025
Dear Maria, Thank you for your feedback, and we’re sorry to hear about the trouble you've experienced. We want to clarify that based on all previous customer reports—including those from the UK—this type of issue has not come up before. The grounding sheets are designed to be fully compatible with standard UK outlets, especially when used with the correct plug, which you’ve mentioned is in place. We also want to note that the last email we received from you was on April 30th, and our team responded that same day. It’s possible our reply may have landed in your spam or junk folder, so we’d kindly ask you to check there as well. We’re more than happy to help you troubleshoot and get to the bottom of what might be causing this unusual electrical issue, which seems specific to your setup. Please reach out again if needed—we’re here and ready to assist. Best regards, Grounding Official
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alej
Apr 24, 2025
Extremely Poor Customer Service!!
I purchased two grounding sheets from Grounding Official on March 31st. Unfortunately, I didn't see that I needed to change the size sheet on the 2nd one I ordered, so I received the wrong size. It has taken almost a full month, and I still do not have a return shipping label. They are now telling me that I have to pay for return shipping, even though it is not on their website. The website claims to provide a 100% refund. To have to pay shipping back to Germany is NOT a 100% refund! I have called and left voice messages four times, and written about six emails. No one has ever called back, and although I've received a few emails, they are few and far between. Based on the long wait times to get a reply and the fact that this issue is still not resolved, I give this company a 1-star review. I will never buy from them, nor recommend them ever again.
Response from Grounding OfficialMay 1, 2025
Dear Valued Customer, We’re truly sorry to hear about the difficulty you've experienced and the delay in getting the support you needed. That’s not the experience we want anyone to have, and we completely understand your frustration. We’ve requested more information through this platform so we can locate your order and assist you properly. Without specific details, we’re unable to take further action at this time—but as soon as we receive them, we’ll prioritize resolving this for you. We appreciate your patience and your feedback, and we’re here to help as soon as we can confirm your order. Best regards, Grounding Official
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D. M.
Apr 22, 2025
Company will not refund/replace defective sheet
**UPDATE** Your response is untrue, so I would also like to clarify a few things. This process started on 03/27, and I have done nothing but be responsive to what was asked of me to process my refund or exchange. I sent a video as requested on 03/27 and received a response that day that it was being forwarded to management. I sent an email on 04/01 inquiring how long the process generally takes. I received a response on 04/06 requesting that I try alternate grounding replacements. No video was requested in that email, and this was the final response to any of my inquiries. I replied on 04/07, stating that I had tried using multiple outlets as well as all the possible connectors, and asked what the next steps were; no reply. I would love to see your email logs and the email that was sent to me concerning this matter. Another email checking status on 04/10, and the last email on 04/16. Keep in mind, phone messages were being left in between and after the emails that were not responded to as well. There was no other choice but for me to contact my credit card company. What would you have done if you were receiving no response to multiple attempts via multiple channels? I purchased a pillowcase and fitted sheet. I contacted Grounding Oficial to tell them order #162116 has been tested for both using a voltage meter, and the pillowcase is working, but the fitted sheet is NOT. Upon their request, we sent them a video showing this for proof. They were very nice and responsive, UNTIL I sent that video. It has now been over a month with constant calls, voicemail messages and e-mails to them and they will not get back to us AT ALL. They had no problem taking our money BUT they will not ship us a new fitted sheet OR refund us, despite their 90-day refund policy. If you have no issues with their products, you're in luck. If not, beware this is a shady company that does not stand by their products or policies. Reference: Order #162116
Response from Grounding OfficialApr 22, 2025
Dear Diana, We’re truly sorry to hear you’re feeling disappointed, and we want to take this opportunity to clarify a few things. We absolutely stand by the quality of our products, and whenever a defect is confirmed, we always replace or refund without hesitation. In your case, we received your initial video and kindly asked for further testing (such as trying alternative grounding pin placements) to help us be 100% certain before proceeding. Unfortunately, we never received a follow-up video confirming the requested changes, which is necessary before we can issue a replacement. Additionally, as you’ve already initiated a chargeback, we’re legally unable to process a direct refund while that case remains open. Once a chargeback is filed, the matter is handled between your bank and our payment processor, and we're unable to take further action on the refund from our side until the case is resolved. As for communication, our logs show we responded to all of your inquiries between February 8 and April 11. If something was missed, that was certainly not our intention, and we’re happy to continue assisting you. We’re here to help, and we hope we can still resolve this once the chargeback process is complete. Best regards, Grounding Official
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Lynn
Apr 7, 2025
They will not give our money back! Return policy no good!
They will not give our money back! Return policy no good! My wife ordered a set of the grounding sheets. We opened the box and didn't even unpack the box and realized this was not for us. We immediately returned as quickly as we could to get our money back and 2 months later we still have not been credited back our money. All they do is send back an e-mail stating that something is wrong with their system and we need to be patient. I called the only number listed, (855) 533-0386 and message says to leave a message and they will return your call. Nobody will ever call me back. Seems like they are waiting until 90 days are up and then they will tell us we are out of luck. DO NOT BUY UNLESS YOU CHECK WITH SOMEONE ELSE THAT HAS THESE!! YOU WILL NOT GET YOUR $157 BACK!!! Our order number was 161658. Date of experience: February 04, 2025
Response from Grounding OfficialApr 7, 2025
Dear Lynn, Thank you for bringing this to our attention, and we truly regret any frustration caused during your return process. We want to assure you that your return has been successfully received and verified, and the refund has already been processed to your original payment method. Please allow a few business days for the transaction to reflect, depending on your bank. As a company committed to transparency and fairness, we have a dedicated team that carefully handles all returns to ensure each item is properly inspected and logged before a refund is issued. This process, while thorough, can occasionally take longer than expected—especially during periods of high volume—and we truly appreciate your patience along the way. We understand how important timely communication is, and we’re actively working to improve both our systems and response times to prevent this kind of delay in the future. Again, we’re very sorry for the inconvenience and thank you for giving us the chance to make this right. Best regards, Grounding Official
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Jessica M.
Mar 19, 2025
Checkout process
I was not happy about the end of the checkout process. It automatically added another sheet to my cart. I didn’t realize I needed to decline this u til the order was placed. I emailed customer service to ask for a refund on one of the sheets and haven’t heard back about that yet.
Response from Grounding OfficialMar 19, 2025
Dear Jessica, We want to clarify a misunderstanding regarding your checkout experience. Our system does not automatically add extra items to a customer’s cart. Based on our records, the reason your order included two sets is that you manually accepted an upsell offer during checkout. This is an optional feature designed to provide discounts on additional items, but it is never applied automatically. Regarding your email inquiry, we received your message on March 18 at 11:04 AM and responded on March 19 at 5:56 AM. Please check your inbox, including spam or junk folders, as our response was sent within a reasonable timeframe. To ensure a smooth resolution, we have already removed the extra set from your order and processed your refund accordingly. If you have any additional questions or need further assistance, feel free to reach out—we’re happy to help! We appreciate your understanding and your support. Best regards, Grounding Official
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Debbie
Mar 13, 2025
Beware! No return possible
Order # 157972 January 15/25 I tried to return my order as soon as I received it as I changed my mind and was told I had to pay to do so. Paid $76 to return to address they gave me in Germany. Luckily I got tracking number which said item was refused. Let company know Feb 21 and they just keep apologizing for delay with refund. No explanation as to why it was refused. Received the sheets back a week ago. Let the company know through email (phone calls not answered) that I don’t want them, want refund and no response. So now I’m out the $76 and cost of sheets that I don’t want. Definitely no 90 day return policy. Beware!!
Response from Grounding OfficialMar 13, 2025
Dear Debbie, We sincerely appreciate your patience and understand your frustration regarding the return process. To clarify, we were waiting to verify your return before issuing a refund, but unfortunately, for reasons beyond our control, the package never reached us and was instead sent straight back to you. To rectify this situation, we kindly ask that you do not attempt to return the sheets again, as they may be returned to you once more for unknown logistical reasons. Instead, please keep the sheets as a gift from us, and we have already processed a full refund for your order. We truly stand by our product and encourage you to give the sheets another try. Grounding is scientifically backed, with countless studies showing its ability to reduce inflammation, improve sleep, and promote overall well-being. Many people initially skeptical have experienced noticeable benefits after consistent use, and we would love for you to see the difference for yourself. Thank you again for your patience, and we apologize for any inconvenience this has caused. Please feel free to reach out if you have any further questions—we are happy to assist. Best regards, Grounding Official
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Patt L.
Mar 11, 2025
Fraudulent company
They received my return in January and still no refund. They keep responding to my email that the refund is coming. Horrible company
Response from Grounding OfficialMar 13, 2025
Dear Patt, We have received your return and have already processed your refund. Please check your bank account to confirm if the amount has been credited back. If you don’t see it yet, it may take a few business days to reflect, depending on your bank’s processing time. Let us know if you need further assistance—we’re happy to help! Best regards, Grounding Official
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David C.
Mar 7, 2025
I have not had a good experience with…
I have not had a good experience with this company. Their responses have been either slow or they have given me the silent treatment. So far they have been unwillingly to let me know if I will receive a full refund. As an addendum, I have also noticed that the company does not show any reviews on their website in the 3,2,1 ⭐ starred responses, so this is something that I will keep in mind for future shopping on other websites. Invoice #146386
Response from Grounding OfficialMar 8, 2025
Dear David, We’re sorry that you feel this way. Based on our records, since October 29, 2024, our customer support agents have had ongoing email communication with you, and every question has been addressed. The only unanswered email is the one you sent today, and we are responding to that now. To clarify, yes, we issue a full refund for all eligible returns. If you would like to proceed with a return, we previously provided the return instructions last year for a full refund. Please refer to that email, or let us know if you need us to resend the information. We appreciate your patience and are happy to assist you further. Best regards, Grounding Official
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