Grounding OfficialReviews of groundingofficial.com

Response from Grounding OfficialNov 7, 2025

Dear Kathryn, Thank you for laying out the timeline in detail, and I’m truly sorry for the frustration you’ve experienced. What you describe is not the standard we set for ourselves, and we want to make this right quickly. A few important points up front: You should never have been stuck with a carrier refusing delivery at our EU return hub. If that happened, it’s on us to fix. Given the delay and repeated back-and-forth, we will honor a full refund and reimburse your documented $43 UPS return cost once we verify your order and tracking details. To resolve this within one business day, please reply to the Trustpilot “Find Reviewer” request (or email us directly) with: Order number and the email used at checkout The UPS tracking number and a photo/screenshot of the return receipt showing $43 paid Your current possession status of the sheet (you mentioned UPS returned it to you on Feb 28, 2025) Next steps from our side: As soon as we receive the above, we’ll issue your full refund to the original payment method and reimburse the $43 UPS fee. If you still prefer to return the sheet, we will also issue you a prepaid return label to our EU hub so you are not out of pocket again. We’re reviewing why the original return was not accepted and why your follow-ups did not get a final resolution. That process is internal, but your refund will not wait on it. We appreciate you giving us the chance to fix this and ensure your experience doesn’t define us. Please reply with the details so we can close this out for you promptly. Best regards, Grounding Official.

Response from Grounding OfficialNov 7, 2025

Dear Dorothy, Thank you for laying out the details so clearly. I am sorry for the frustration you have experienced. I can see you were promised a cancellation and a refund of 250.06 Canadian dollars after placing order 172915 on September twenty seventh, and you have not seen the money returned. That is not the experience we want for any customer. Here is what we will do now to resolve this quickly. Please reply to the Trustpilot information request with the order number 172915, the email used at checkout, and the cardholder name. If the email on your Trustpilot profile differs from the checkout email, include the last four digits of the card that was charged. Do not send the full number. Once we match the order in our system, we will process the refund to the original payment method and send you a confirmation receipt. If a refund was already triggered earlier but not posted, we will provide the processor reference so your bank can trace it. A note on returns. Our EU hub is in Germany, but this does not affect cancellations that are confirmed before dispatch. In your case, you received a cancellation confirmation, so a refund is the correct outcome. We appreciate your patience and will prioritize your case as soon as we receive the verification details. Thank you for giving us the chance to fix this. Best regards, Grounding Official.

Response from Grounding OfficialOct 8, 2025

Dear Ulrike, Thank you for sharing your experience, and we sincerely apologize for the frustration and serious disappointment you've faced. A 20-day wait for a product that was promised in 2–4 days is absolutely unacceptable, and we take full responsibility for the failure of our delivery promise and the subsequent lack of clear, helpful communication. We want to assure you that your issue is being taken seriously. We have immediately requested more information about your order directly through the Trustpilot system to verify your details and locate the specific transaction. We understand why you feel skeptical and would prefer a refund. We are committed to making this right, but first, we need to confirm that your order was indeed placed with our official store and that we have the necessary information to process the full return of your money. Once we confirm these details, we will not only issue your refund immediately but also investigate why the tracking and communication failed so severely. We value your trust and are working urgently to resolve this for you. Please look for our message asking for the order details so we can proceed right away. Best regards, Grounding Official

Response from Grounding OfficialSep 6, 2025

Dear Valued Customer, Thank you for reaching out and sharing your concern. We sincerely apologize for the delay in processing your refund and for the lack of communication you've experienced. This is not the standard we hold ourselves to, and we understand your frustration. To properly assist you, we have requested your order details through the Trustpilot system. Once we can confirm your order and the return information, we will immediately process your refund of 135usd. Please rest assured that we are giving this our immediate attention and will work to resolve it as quickly as possible. We appreciate your patience and understanding. Best regards, Grounding Official

Response from Grounding OfficialAug 12, 2025

Dear Kay, As we already mentioned in our reply to your first review, you will receive a full refund once you return the order to us and we verify all the contents. What you saw on our website is part of our success story testimonials meant to inspire others. Please note that this is completely voluntary. When a customer decides to share their story, we offer them a full refund as a thank-you. This has nothing to do with regular returns. We believe there has been a misunderstanding. We do not encourage or require anyone to leave a selfie review, and no customer has to make any videos of themselves to return a product. That is simply not how our process works. We have already sent you the instructions on how to return your order, and they do not include any request for a video review. Please follow the return instructions, and once we receive and confirm the returned item, we will issue your full refund. Best regards Grounding Official

Response from Grounding OfficialJul 15, 2025

Dear Mary, Thank you for reaching out and sharing your concern. First, we want to sincerely apologize for the frustration this situation has caused. After reviewing your order, we discovered that it was mistakenly auto-canceled by our system due to a processing error. Thankfully, we’ve already corrected this on our end and immediately forwarded your order to our shipping team. Your order has now been fully processed and is on its way. The tracking number will be sent to your email shortly, please keep an eye on your inbox (and spam folder, just in case). We truly appreciate your patience and understanding, and we’re grateful you gave us the chance to make this right. Best regards, Grounding Official

Response from Grounding OfficialJul 8, 2025

Dear Bryan, Thank you for your feedback, and we're genuinely sorry to hear about your frustration. We want to clarify that your refund for Order #162985 has already been processed on our end. In rare cases, depending on the bank, it can take several business days for the funds to reflect on your account. We kindly ask that you double-check with your bank or card provider to confirm the transaction. We also acknowledge that the process took longer than it should have — this was due to a temporary backlog in our returns and refund system, which we’ve since resolved to prevent future delays. We truly value your trust and are committed to making things right. If there's anything else we can assist you with, don’t hesitate to reach out. Best regards, Grounding Official

Response from Grounding OfficialJun 19, 2025

Dear Opal, Thank you for your message, and we sincerely apologize for the inconvenience you've experienced. We’ve attempted to contact you by phone but were unable to reach you. We'd like to clarify the situation: since we ship worldwide, we often use a dual-carrier system. That means the first part of the journey is handled by our local German courier, and the second part by a partner in the destination country—such as FedEx in your case. While your order was dispatched within 2 days of purchase, the FedEx tracking only activates once the package is handed off and cleared through customs. Unfortunately, international shipments can sometimes face unexpected delays that are outside of our control. That said, FedEx has now updated your tracking number. Please check it again, and you should see that your package is on its way and will be arriving shortly. We truly appreciate your patience and understanding. Best regards, Grounding Official