Groove PillowsReviews of groovepillows.com

Response from Groove PillowsSep 16, 2024

Dear Linda, Thank you for your feedback. I am sorry to hear about the issues you've experienced with the pillow. Regarding your concern, we requested a photo of the pillow to better understand the problem you described and to potentially resolve it without the need for a return. We strive to ensure that every issue is addressed as efficiently as possible. As we have not yet received your response to our request, we are still keen to assist you. Please get in touch with us at [email protected], and we will be happy to honour our 100-day return policy and provide further assistance. We value your feedback and are committed to resolving this matter to your satisfaction. Best regards, Dusan Customer Service Manager Groove Pillows

Response from Groove PillowsSep 16, 2024

Dear Eric, Thank you for sharing your feedback. I would like to address your concerns regarding the cancellation of your order. Please note that we do not offer phone support, so unfortunately, there is no phone number available for calls. Our customer service is exclusively handled via email. Regarding your cancellation request, our shipping partner does not operate on weekends, and orders are not dispatched during that time. We received confirmation from them on Monday morning that your order had already been shipped on Friday, which was before we received your cancellation request. Consequently, it was too late to halt the shipment. We understand that this situation is frustrating, and we are here to assist you. Once the order arrives, you can refuse the delivery or return it upon receipt for a full refund as part of our 100-day return policy. If you have any further questions or need additional assistance, please email us at [email protected]. Best regards, Dusan Customer Service Manager Groove Pillows

Response from Groove PillowsSep 16, 2024

Dear Antoinette, Thank you for sharing your experience. I am genuinely sorry to hear about the severe discomfort you have been facing. I would like to clarify that we have not received any previous reports of our pillows causing such an injury. Our product is designed to provide support and comfort, and while it may not be suitable for everyone, it should not cause significant harm. If you believe the pillow is contributing to your discomfort, we encourage you to stop using it and seek professional advice. For your peace of mind, you are welcome to return the pillows under our 100-day return policy. Please contact us at [email protected] for assistance with the return process. We hope you find relief soon and appreciate your feedback as it helps us to continually improve our products and services. Best regards, Dusan Customer Service Manager Groove Pillows

Response from Groove PillowsSep 16, 2024

Dear Matthew, Thank you for your feedback. I apologise for the inconvenience you have experienced. We did indeed face a temporary pause in our operations due to a strategic reorganisation aimed at enhancing our services and improving our product offerings. During this period, we were unable to address customer inquiries and process returns as effectively as we would have liked. We resumed full business operations in February 2024 and have since been dedicated to providing the high level of service our customers expect. If your issue has not yet been resolved, please contact us directly at [email protected]. We are committed to addressing any outstanding concerns and assisting you with your refund. Thank you for your understanding, and we look forward to resolving this matter for you. Best regards, Dusan Customer Service Manager Groove Pillows

Response from Groove PillowsSep 16, 2024

Dear Marc, Thank you for your feedback. I understand your concerns and apologise for any confusion caused. We did experience a temporary pause in our operations due to unforeseen challenges. However, I am pleased to confirm that we are back in business as of early 2024. We are committed to honouring our returns policy and addressing any outstanding refunds. If your refund issue remains unresolved, please contact us directly at [email protected]. We are dedicated to resolving any concerns you may have and ensuring your satisfaction. Thank you for your patience and understanding. Best regards, Dusan Customer Service Manager Groove Pillows

Response from Groove PillowsSep 16, 2024

Dear Tathir, Thank you for your feedback. I apologise for the inconvenience you’ve experienced. We did face a temporary pause in our operations due to unforeseen circumstances, which affected our ability to respond to customer inquiries. However, we are now back in business as of early 2024 and are committed to providing the support you need. If you have not yet received a response or the return address, please contact us again at [email protected]. We will ensure that your request is promptly addressed and provide you with the necessary assistance. Thank you for your patience and understanding. Best regards, Dusan Customer Service Manager Groove Pillows