groomie.clubReviews of groomie.club

Groomie customer service is horrible. When I signed up could get proper tracking I had to contact. Getting replacement blade through subscription no tracking, doesn’t work through site. Contact ask for tracking sent me broken link, then ask me to contact courier myself with tracking number that’s the problem I have no tracking number I assume customer support is AI based in response. Think I’ll be canceling not worth this on consistent bases

Positive any 4-5 star reviews are AI generated. The shaver is ok, not all that the commercials or videos say it is. I still have to shave with a razor to get a smooth feel, so really what is the purpose. Kept getting blades that were defective and broken. They would replace them in about 4 weeks with the same issues, broken or defective. Got tired of not having the blades so canceled. Even that was a maze to try and find the right place to cancel from. Don't waste your time.

The groomie pro shaver is an extremely low quality product to say the least. Shaves off little to no hair regardless to how many passes you apply. Also their generic Ai email responses are little to no assistance at all. Terrible purchase and customer service experience with company. I would never recommend anyone I know personally to purchase their products.

Do not purchase if you may ever need customer service with item. I canceled my purchase, was signed up for an unauthorized prescription which took way too long to deal with and get refunded. They also changed return policy and did not stand by what they originally emailed me. Even though I had an email clearly stating one thing, they refused to honor it.

Shaver is decent no complaints yet. But they signed me up and charged me for a subscription that I didn’t want, looking at other reviews it seems to be a common problem

Very dishonest company signs you up automatically for blade refills do not buy

My father-in-law signed up for this service (he has worsening dementia and struggles with on-line services). He got his first shipment and tried to cancel by replying to the order email. They told him he had to use the website. He couldn't figure it out (it's a maze designed that makes it very hard to actually cancel). He kept getting shipments. He kept trying to cancel but the company just kept pointing to the website as the only way to cancel. A few months later - he has a shelf full of unused blades and no way to cancel. He asked me to help him cancel which I did. Heavy use of 'dark patterns' to try to make it simple to sign up and extremely hard to cancel. Was finally able to cancel and applied for a refund of at least the last package that was sent. A very confusing process (again - had to upload pictures for some reason) ended up with a store credit instead of a cash refund. Beware of this company

I purchased a Baldie Pro, which honestly is not that good of a razor, it does not curve to my head. Then less than 6-weeks later I get an automatic charge on my credit card for a blade refill and received a blade refill in the mail. I NEVER knowingly authorized them to do this. This company is unscrupulous in their business practices and they slide in this membership without you knowing. Steer clear of this company!!!