groomie.clubReviews of groomie.club

I bought this as a father's day gift. I figured if he didn't like it I could return it. He said it didn't work well. I tried to return it and they told me I didn't have an account with them. Long story short I tried everything to help them find my account # since I didn't have it. Finally gave up. Then replacement blades started showing up. I contacted them right away to find out why I received these. I got no answers and since I didn't know my account number I had not recourse. I told them I wanted to return them and didn't want anymore. I was told I had unknowingly joined a club to receive replacement blades. I asked to be taken off. They assured me I would not receive anymore blades and was taken off the club. I asked for my order or account number since it was obvious they had that to end the club subscription. I was not given it. I question that I wasn't dealing with an AI. I kept getting the same type of responses every time I wrote them. I asked for a phone number and was told there was none. Well, low and behold I received replacement blades again the next month. Emailed and same run around again. I told them I'm calling my credit card company because this is ridiculous. I did. Capital One is amazing!!!! They blocked my account for me so I couldn't be charged anymore. They went to Groomie and got my money back for both sets of blades. Never again will I trust a company like this. I should have known better taking an ad from the movie theater previews.

I wish I could say zero; this company is just going to clean your bank accounts and claims that you signed up for a monthly bladed replacement when you know you didn’t. They also have no customer service I think it might be a AI customer service they make it impossible for you to cancel it, on their website it will only give you the choice of postponing the next shipment, so trust me it’s not worth the headache. Oh new thing now you can’t dispute because now legally they can automatically do this to you without your consent but when you click buy you automatically did. Just DONT DO IT!

Despite the product being merely mediocre, the really issue with this company is its customer service. First, be aware you are signing up for a subscription service with Groomie that is not always fully transparent when buying this product. I think they hide it on purpose. Secondly, you never receive a order confirmation email or any type of tracking info on your orders. Very annoying. Third, the shipping takes way too long. They love hitting your credit card (like some annuity contract) without sending you any email or correspondence about the charge and it takes you weeks to get the product. I deplore their business practices. Do not do business with these donkeys.

You in the entire time I’ve had my groomie 2.0 head shaver gotten my order correct twice. Every time I tell you it’s 2 blades every 4 weeks you screw it up. The product is good, your personnel suck at their job. They are all DEI hires. Once it took so long to get a replacement blade I ordered another shaver so I would have a blade. This is ridiculous.

Beware of buying from this company, they say a 60 day money back warranty, BUT that is after you request a refund, wait and wait after 2 additional emails to them requesting the status of my refund they tell me it’s approve AFTER I print out the invoice, shipping label package it up and pay to ship it back, this shaver is no better tnan any other and not worth the trouble

That is one of the most vain and moronic commercials I have ever seen. I mean pretty much all commercials are insanely stupid but yours takes the cake.

I wish I would have read the reviews here BEFORE buying and signing up for a subscription...totally unethical company. Their website doesn't work for returns - you have to contact them directly. Even then, they fight the return the whole way. They said they would cancel my account for me...I couldn't do it on line and, a month later, I get a $29.99 charge for a replacement blade when I had already returned the razor a month ago and cancelled everything...they will find a way to fleece you for every dime. I DID NOT sign up for a replacement blade subscription

Absolutely horrible customer service. They automatically sent me a razor that I didn’t request and charged my credit card. Now they won’t pay for return shipping and require that I pay for shipping for an item that I didn’t request. Additional, all customers service is don’t via AI!!! Absolutely horrible customer service and support!!! Rick