groomie.clubReviews of groomie.club

Terrible experience with Groomie. I actually like their product Pro 2. However, their customer service is the worst I've ever dealt with. I knew I was going to get a blade replacement every 6 weeks. It's what I signed up for. So, they take $25.50 from my credit card on the scheduled day. 2 weeks later it shows my blade is still processing. I contacted them and they promised to expedite my order. After 3 weeks it's still processing. I contacted them again and was not happy with their whole attitude. They canceled my subscription and no blade or refund. So, I had to go through my bank to get my funds back.

Bought an electric razor from Groomie Club, had no idea I was signing up for blade replacements every 6 weeks, at the price of $25, until I received an email they were being sent. Tried to cancel, it's impossible, they have no option to cancel on their "cancelation" form. Furthermore, I NEVER received the replacement blades. This company is a major SCAM!

Did not even know I was getting a blade subscription until started coming and getting them to stop has been a real run around with poor email only customer service The motor stop holding a charge after a few weeks. I wish I looked them up first. True scam they do just enough to avoid the law. Can’t wait for the class action suit, can’t believe these clowns got my money. I Have to cancel my credit card Run don’t walk from these snake oil scammers

I liked the product enough but their website ordering and tracking system is beyond abysmal. You can go weeks without getting any update on your order. Very difficult to find how to get a refund, cancel or change your subscription. Do not deal with Groomie!

Do not get involved with this company. Product is mediocre and they will set you up on a monthly subscription of receiving replacement blades. You will be billed monthly for this product and not be able to cancel as they have no customer service. No phone number to call and only an AI response to any request to cancel this product. Avoid this product at all cost!!

Ordered the unit the end of August.. Never used it before the default subscription billed.. Unit failed first time of use and they will not honor the warranty as they state it was a sale item.. Junk being sold by thieves..

I purchased this product 24 days ago. When I track my order it says it's still processing. I asked for a full refund a week ago and was told they couldn't because it was already in transit. As of today (6 days later) still no delivery, tracking number or customer service. DO NOT PURCHASE FROM THIS COMPANY!

I’ve been a customer since 2023. The base dies within 6 months. They’ve done one replacement already. Now I need another one and they’ve not only gave me a fake tracking number but have continued to delay and delay the replacement of the base. You want a cheap razor you’re gonna need to replace every 6 months. This is your product!!! The blade refills alone cost as much as the shaver does so they just lost a very good customer. Save yourself the time and money. Go with freebird. Or spend the extra money on a pitbull. At least the pitbull last a year.