Groome TransportationReviews of groometransportation.com

I made a reservation for two months in advance. My plans changed so I needed to cancel. They refused to give me an advance. No do try to use this company. It's just a scam.

This company sucks! Don't ever expect them to be reasonable. I made a return reservation from the Grand Canyon to the Flagstaff airport without knowing that the river trip I had booked provided transportation back to Flagstaff as part of their package. I cancelled the Groome reservation OVER 1 MONTH in advance of the transportation date. They refused to give me a refund, which I believe is completely unreasonable in this case. Instead they gave me a credit good for 1 year which is completely useless to me since (other than this trip) I will not travel to the destinations they service. It amounts to stealing this money for me and I will NEVER use them again!

Very disappointed in Groome. I was on time and observing the pickup area. I called the company to get an ETA (phone was never answered). I literally saw the shuttle for Macon pull in do a slow drive through the pick up area, and as I walked outside to meet them they went around a van and drove off. NEVER STOPPED the vehicle. Now I am having to change my appointments due to the fact that the driver failed to pick up customers. Needless to say I’m upset, I’ve used groom maybe 1-2 a month every month in 2024, I will have to look into other shuttle options for 2025. -bad customer service and job performance :-(

I booked and paid for my son to be picked up from the Atlanta GA airport and transported to the Augusta GA office where he could then take an Uber from that office to his final destination. My son had been traveling January 1st since 5 am. He arrived to Atlanta at 1:30 pm and his trip was scheduled for 3 pm. He found the Groome Transportation shuttles and spoke to one of the drivers whom I later found out worked for the Columbus office. He showed her his phone with his itinerary on it and she told him he was in the right place and to get on the shuttle. So he did. He was conversing with the others on the shuttle and realized he was being driven to Columbus. This is all new for him and seeing as he spoke to your driver he assumed this was normal and she would then be driving him to Augusta right after that. During their stop in Columbus GA at Fort Moore your driver got into an argument with another soldier on the shuttle due to having forgotten one of their bags on the sidewalk at the airport. After the other soldiers were dropped off my son asked your driver what time he could expect to arrive in Augusta, she told him she wasn't supposed to take him to Augusta. He said yes, that is what my reservation shows and she said she had him mistaken for someone else and checked him in under someone else's name completely. I called the office in Augusta and spoke to someone (Latasha) she said that she would have him on the first bus BACK to Atlanta that she could. Once he was on that bus his arrival back to Atlanta was 7 pm. Your employee (Latasha) told me and my son both that she "might" be able to get him on another shuttle at 11 pm or 12 am but they were both full so she was "trying to work something out". My son is a service member who was due to be back to the base prior to 11:59 pm or he could be counted as AWOL which could result in him being chaptered out of the military. He is an 18 year old kid, he showed her his itinerary and she told him it was right and to get on the shuttle! So he did! Their employee Latasha told me she would issue me a refund and I paid for my son to take an Uber rather than risk him being late. Today, Jan 7th I called due to not seeing a refund pending and was told by a very rude employee who stated she was the operations manager for the Augusta office that she would not be giving me a refund. Terrible company! Scary Business Practices.

Worst company ever! They charged my creditcards for the same order 5 times! And they don't offers a refund, only travel credit, being from outside the U.S. that means that i have lost almost $600 because of this incompetent company becuase their webiste can't handle a simple creditcard payment and they won't reply to emails or through their FaceBook page (they will, how every, read the messages you send to them through FaceBook but they don't care enough to reply to them!)

Group GROOME Transportation is a one starting me I was an employee there at groom. There's a driver there that was brought up on sexual harassment charges and groom tells me that it was handled. How is the sexual harassment charge handle if the employee still works there. If anyone's child was put out on buc-ee's gas station last one should contact HR and find out why your complaints are going unheard. This employee still works there with you guys children from Blazer Hall this driver should be terminated not still working with people where he just put students out anywhere he chooses. This driver is a womanizer and he argues with yells at any woman passenger or woman employee. I approach this driver and ask him not to yell at a dispatcher and or a customer which was two females and he decided that he wanted to make a report on me. This womanizer don't like the fact a real man put him in his place so now being that I'm not a woman he want to make a complaint on me. So I was wrongfully terminated for defending two passengers and the dispatcher. Groome in Leeds Alabama is a joke stop spending your money there. I was contacted by groome legal team today they wanted to know how did I know about a sexual harassment charge that was pending at Leeds groome Transportation site. I'm not a rat. But manager supervisor whoever you are be ready to answer for why your office filler it's still working there. Not only that he's working there but you haven't dealing with other ladies that come there this man is a womanizer. So like you said to me do you have a great day

Stay away from this service at all costs. Sooner or later you will pay dearly for using them. Not worth it. I will gladly pay any other way, or just park my car and incur that expense over these people.

Ripped-off! Watchout! Flight was late, last shuttle left, totally stole the money from me. No credit, just shafted!