GrookzReviews of grookz.com

thanks your cute shoes.ı recommend your products to all mums.

I haven’t even received the product yet and you want a review?!?! I ordered March 7 and have yet to see my order leave China. If I knew it was coming that far with such horrible service I would have spent my money elsewhere. This is ridiculous!

Horrible customer service. sizing charts says go up a cm in size, my 12 month old son is measuring 12.5 so I went up to 13 cm (13-18 months) and the shoes are about two and a half inches too big, and when asked if I could have the correct size sent with a return label like most companies have no problem doing they will not. I also measured the shoes I got that are supposed to fit 13cm and they are 16cm/6 1/2 inches long. Not sure how that is supposed to fit a 12 month olds 12.5 cm foot

The shoes are comfortable and great quality. They look just as advertised! I'm taking away 1 star because of sizing. My son is 10 months old so I ordered size 7-12 months.. they are huge! He can't even wear them right now. I had to order 0-6 months and I'm waiting to see if those will fit.

I wish I could give them less than 1 star but I had to at least do that to write this. I was so excited to find shoes that looked like my son wouldn’t be able to get them off. I ordered them and waited patiently for 1 month and was so excited when I was told that they were delivered. Upon checking they were never delivered and I was told through a rather dismissive email that I needed to reach out to my local post office because it was not on them anymore. The post office said the tracking number I had did not exist and I reached back to let them know that and was sent the EXACT same email about reaching out to the post office because they said it was delivered on their end. I have still yet to receive the shoes and have now been denied a refund or just to simply get another pair since I never received them. HORRIBLE CUSTOMER SERVICE AND WILL ONLY EVER TELL PEOPLE NOT TO ORDER FROM THIS COMPANY BECAUSE ITS A SCAM!!!!

O trustpilot é bom demais inclusive eu recomendei para vários amigos meus pois com transparência e clareza aos seus clientes minha nota é 10 com certeza

Got the wrong size, made in China quality and no shipping back for free. I was happy to find nice looking shoes in the sock style for my son. The delivery was fast, but first I got them in a plastic back, not a good sign. Second, a nother plastic bag with the wrong size on it. I opened the back and the shoes were not in a good condition, plastic socks and sole was demaged. I contacted the Grookzshoes customer service and just received questions to send them pictures from the wrong size and demaged shoe. Insane. Four times I had to write them and when I asked for sending them back for free and get my money back, they offered me a 30% discount on the shoes. I took the discount because the shipping back from france to the USA is to expensive. I got 4,60€ and bad quality shoes, I don’t know what to do with. My impression isn’t good about this online shop. I’m sad because it was a birthday present for my little one, I couldn’t offer. Pitty and money loss.

beautiful baby shoes <3 i love them... they are very cute... i bought them for my baby 2 days ago, and they arrived by delivery very fast! also the service is very good!