GroceryoutletReviews of groceryoutlet.com

This review is for the Grocery Outlet phone app. The app is atrocious, and opts you in to marketing emails. When you want to opt out of marketing emails, it tells you to sign into your GO account, but GO has no record of me having an account, even though I have their app. This means that on any given day, I receive 3 or 4 spam emails from GO which I cannot disable in any way. Gmail's spam blocker doesn't work, reporting spam and unsubscribing doesn't work, I can't log in to any sort of account, and the checkbox for opting in to marketing and PR emails has disappeared from my app. Even worse, while the app does enter you to win national sweepstakes, it doesn't actually submit your name into store-specific drawings to win what you saved, as it implies it does when you sign up. Nor does it accurately track individual store inventory levels, so if you want to know if they have an item in stock, you have to call that store and ask an associate.

This review is only for the Grocery Outlet Bargain Market on Morrissey in Santa Cruz. The management of this store thinks that they have the right to accuse their customers of shoplifting when they have done nothing of the sort and are still in the interior of the store. But worse than that after doing that if you contact them and ask for an apology because you did nothing if the sort, they refuse to give an apology and they insinuate that you had the intent to steal from there point of view. But it's even worse than that because they do this in an extremely hostile manner inflicting emotional and mental distress.

One of the GroceryOutlet store run out the plastic bags, it is unbelievable!

1st of all, this is 1st & only time that I’ve felt compelled to write a review on customer service. Today I was at the Lynnwood Grocery Outlet (I’m a long time customer) & I experienced a totally rude checker. He asked me if I’d like bags & I said yes…he started bagging them & placed 90% of items in one bag & a 2nd bag with only 3 small items….I told him I could not lift the one heavy bag & that I was 72 years old…His response, “I can’t read your mind on how old your are!” ….I was stunned at his sassy reply & told him he was being rude! He pretty much snarked & blew me off….I work professionally with high school students & have never had a student behave in such a disrespectful way. This checker needs to be put in “timeout” & I suggest he be taken off any service position that requires interaction with customers, Perhaps some time off or customer service training would be beneficial. If I were a 1st time customer, I would not be back. FYI: I recommend Grocery Outlet often & today was a real shocker for me! Please take the time read this & take it as constructive criticism. Reminder: “It takes a village & all employees to have a shared vision” how treat customers,

I just left Grocery outlet on 72nd ST in Tacoma. I was looking for pantyhose I have an event and didn't have any so I wasn't dressed entirely matching outfit. So to leave the 2 ladies that were working the cash registers out because they didn't do anything. But I was immediately profiled and loudly over the speaker security scan isle 1 no one was there except myself and 2 other ladies. I knew it was me because of how I was dressed. I went to isles 2 then 5 and was the only person on these 2 isles. Loudly over speaker SECURITY SCAN ILSE 2 AND 5. I quickly get what I'm getting and go to checkout and ask to speak to manager. He tells me 2 guys with backpacks were there and not to assume everything is about me and I shouldn't have a guilty conscience. He tells me he is as high up as it gets and laughed at me just totally embarrassed and traumatized!!! I go to my car and the girl getting the cart's look at me saying you got a problem lady? Don't assume everything is about you she says!! I'm posting this all over social media and probably going to file a lawsuit!!!

I have lived here for 36 years and never had such a horrible experience with any establishment until I was shopping at Grocery Outlet and was falsely accused of stealing. I have never in my entire life stolen from any store ever. It's just not in my nature. After I paid for my groceries like I always do I was approached by a manager who took my picture and proceeded to tell me she was posting my picture in the office for everyone to see and was very loud aggressive and totally uncalled for she had no evidence to back up her . I offered my bag to look through politely to which she refused and proceed to tell me never to come back in the store again which was absolutely absurd. I was absolutely devastated and in hysterics leaving the store. Just wanted to share my experience. Why she wouldn't just simply look in my bag and let me prove my innocence just proves she was wrong and completely out of line. Its just not fair.

They have moldy produce. Their meats and their produce are not fresh, do not buy them. I ate a raspberry from one of their containers before realizing how absolutely enveloped in mold the container was. Disgusting.

I hate to give my favorite place a bad review but unfortunately since the new owners have taken over I've been hearing a lot of bad things so I decided to visit and see how my local Monroe wa grocery outlet I've been going to for 10 years was doing the store looks a lot better. unfortunately when I walked in the door the first thing Im greeted with is the new owner Linda being absolutely cruel to one of her employees the way she was talking to that poor woman and yelling and the language she was using I know this store and it's employees and that is absolutely appalling the way she was talking to and treating her Employee they are such amazing staff and this new owner has no right to talk to these hard working people who are working I may add during a crisis we have all come to know and love Them what wonderful staff. Except this Linda woman needs to watch her mouth we in this town are all watching you and the way we have seen and heard how you treat those poor people you shouldn't be a boss you should be a villain your not doing a good job so far missy and you do NOT berate your employees at the registers in front of your customers SHAME on you for doing that to your employees and in front of your customers. Linda you need to do better your attitude is appalling and needs to change This grandma will not stand for the way your treating those lovely people knock it off right now.