Grizzly IndustrialReviews of grizzly.com

I purchased a drum sander model G0920 & it arrived ontime but was missing parts. Contacted customer service & they sent out the parts, however they got lost at UPS. I had to initiate a claim & grizzly is telling me I have to wait 8 days for the investigation. No call backs from customer service, called them & asked if they could ship replacements, no answer. I feel I did nothing wrong & Grizzly doesn't seem to care , at this point I would never buy from them again.

Bought a 1” tube bending die and didn’t use it until months after I bought it. When I did finally use it, it damaged every piece of tubing I used it on. Contacted Grizzly tech support to have it replaced because it was under warranty and was told they would send me a new die. They sent me a gift card for the price I paid before tax and said the die was out of stock. They never informed me they would be sending a gift card instead of a new die. I don’t need a gift card as I’ve realized their dies are junk and I switched to a different brand. They refuse to refund my money and now I’ve got a useless gift card for less than I paid. Yes I’ve already tried to go about this the right way, but I’m unfortunately stooping low enough to leave a review as I am out $189.58 that I will not see again as well as a couple hundred dollars in 1” aluminum tubing that was damaged by their die.

Me siento estafado ya que compré una maquina desbrozadora a traves de lidl en españa y antes de los 2 años de garantia se me ha roto la bobina de hilo,intento cotactar con ellos y me dicen que tengo qje comprarla

I ordered some drill bits and then they didn’t take the money right away. So I placed the order again (an exact duplicate order) that one went through right away as I was actually charged like I was supposed to be. What did these people do? They charged my account AGAIN! And mailed me the exact same order they already sent me. I am still waiting on my refund as I was given some bs spiel that they need to “inspect” the package and make sure everything is in it. I didn’t even open the box. They got it this morning and I told him they need to hurry up and give me my money back because I need that money for bills and they don’t seem to give a crap. You can clearly see by the return packages that they received that it had not been opened or tampered with, and all the items are inside. I’m very annoyed I will never order from them again.

purchased G0776 lathe. Problems W/Grizzly as a company: The customer service you hear is so great-I cannot say enough BAD about them! If there are ANY issues, you get someone else every time you call or email; start over each time, completely disconnected company. Confused people aggravated by a totally ridiculous computer system adding to the mess. I had several issues with shipping, availability of product and so on. I visited the Bellingham store, they say over and over to "give us a call-we are here to help"- a total lie. You cannot reach the store by phone and talk to who you dealt with! Try it now; call Bellingham Grizzly, you'll get someone somewhere else! You don't get a warranty if you purchase thru a retailer. I tried on a different item, and they tell me the warranty goes to who they sell it to- in this case, the retailer! About the product: crated and packed very well. Did the break in on the lathe, changed the oil- metal filings, quite a bit. ran it again, changed the oil, metal filings. opened it up- loads of filings in the headstock which ruined the $500 worth of bearings. they are on order, so I can't tell you if the machine is any good!

I ordered a tomahawk for Christmas 2023, order placed mid Nov'23, but have heard nothing back since. Reached out to them a couple of times, but no response of acknowledgment - their site looked great, with celebrity endorsement. Guess I'm just another sucker who fell for it - will be having words with my credit card company.

Poor customer service. Very unresponsive supervisors. Wanted to purchase knife grinder with three sets of belts. Needed to use a gift card, eBay (Grizzly own store) was cheaper price, lower taxes, free shipping, but couldn’t use gift card. Supervisor unable to match their own price. Supervisor too busy to make change. Customer service person had loud dog barking and said she couldn’t do anything and that it did not seem fair.

Purchased an oscillating sander, used it 3 days and it broke. sent it back and got a replacement ok. 1/2" sanding sleeves do not fit the spindle. the one provided did however I purchased extra from Grizzly and they do not fit, too tight. I will look elsewhere next time I need a piece of equipment for my shop. bought Grizzly for years but no more. Sad part is there are not many companies that actually care about quality and customer service anymore..