Devon M.
Horrible Customer Service
Edit: I gave an honest review of my interactions with this "Company" and do you know what they did, They went to my Google review page and left a slanderous 1 star review just to try and get back at me. First off, I don't appreciate the language. (they send me an email with vulgar language). Next let's look at the facts. I was there waiting for your guys to show at 12:25, at 12:35 I got a message saying, he would be 5 more minutes. Then after that time was up I got another message asking for 8 more minutes. After that time was up I told him I was still waiting on him. Then 20 minutes after our appointment was supposed to start, he messages me again and says he is still running behind and to wait longer. At 1:00PM a full 30 minutes after the appointment was to start I finally closed the call and logged out and went back to work. I figured he would reach out and try to reschedule. But instead I get this. "We blocked out time. Prepared a strategy. Pulled up data. We even had case studies ready for your business. But… you didn’t show." and "you’ve gotta show up man" and "This is your shot to redeem yourself and keep your word." Like I was the one who was in the wrong. Like I said, I fully expected your guy to call me or message me and apologize for wasting my time today and reschedule. It sounds like you have a problem in your house and you might need to do a bit of cleaning. Thanks for letting me know I need to keep looking for a marketing company. Good Luck
Response from Grit & Gains MediaJan 20, 2026
Devon...Thanks for sharing your perspective but you were never a client of Grit & Gains Media. No contract was signed, no payment was made, and no services were delivered. The interaction you’re referencing was a pre-qualification call, not a customer engagement. These calls are used to determine whether a partnership makes sense for both sides. We do not work with every business that applies, and we are selective about who we move forward with. Regarding the scheduling issue: The delay was communicated in real time, and the call ultimately did not take place. When a meeting is missed on either side, our team follows a standard process to close the loop and reset expectations. That communication was not an accusation, it was part of that process. We also want to be clear that screening calls are not customer service experiences. They are mutual evaluations. When it’s clear there is not alignment, we do not proceed. For transparency: You were not a client No services were provided No money was exchanged No partnership existed We respect your decision to explore other options and wish you the best moving forward. — Chris Campbell CEO, Grit & Gains Media